Who is US Cloud?

Our History

How did US Cloud become the original trailblazer and #1 Microsoft third-party support provider in the world? 20 years in the making, US Cloud's choice to go "all in" on providing an alternative to Microsoft Premier and MS Unified Support was a natural evolution. Here is the origin story of US Cloud, the global leader in 3rd party Microsoft enterprise support:

A Business Built for Microsoft Enterprise Support

A business built on Microsoft

When founder Rob LaMear IV and CEO Bridgid LaMear decided to open a website business in the early days of the Internet, he used a brand-new software platform to build it.  Frontpages Web Hosting Network (FPWeb.net) was born in 1996, using Microsoft’s fledgling new tool FrontPage as its base.

In 1999,  FPWeb became the first company in the world to host “SharePoint” in the cloud.  A decade later FPWeb was managing over 500 million logins and hosting dedicated mission-critical SharePoint-based intranet and extranet sites for thousands of enterprises including The White House, Microsoft, US Army, Coca-Cola, United Health, Intel, Harvard Law, PNC Financial, St. Jude, Honda, State Farm Insurance, CenturyLink, Starbucks and Rob’s personal favorite Stan Lee (Spider Man).

They want us to support what?

Mission-critical SharePoint platforms had to work around the clock, so FPWeb found itself creating a complete, vertically integrated 24/7/365 global helpdesk to support clients.  The service even boasted unheard-of initial response times of 6 minutes or less.

“And then in 2010, we started to notice something,” said LaMear.  “A lot of these very large enterprises were actually putting in tickets well outside of the scope of what we were hosting for them. They were starting to send us tickets for things like active directory, system center and the list goes on and on.”

By 2012, FPWeb had responded to client requests and was fully supporting products like Exchange, eCommerce sites, QuickBooks, SharePoint, SQL, and dedicated Windows servers.  Later that year FPWeb finally formalized and expanded Microsoft Support for Enterprise to feed the expanding demand.

The Biggest change in Microsoft Support in over a decade

Then in 2016, word trickled out of Microsoft regarding “Project Volta,” soon to become the most radical change in Microsoft product support since the creation of Premier.  FPWeb’s leadership quickly recognized the impact this change would have on the market — and the demand that would soon develop for a better, more cost-effective alternative.

US Cloud is born to fill the gap

In 2017, FPWeb’s Managed Services Group spun off and became US Cloud; a “new” business solely focused on replacing Microsoft Premier and Unified support for companies that were no longer a fit for Microsoft’s new model.  The mission was simple and clear: use the company’s substantial expertise to provide quality Microsoft support at a lower, more affordable price.

US Cloud Premier Support for Microsoft technologies

Over the last 60 months, US Cloud has grown exponentially, with current Premier Support clients ranging from Fortune 500 enterprises to mid-sized companies across the globe. With new customer acquisition records broken every consecutive quarter since 2017, US Cloud has scaled-up to handle the most complex, demanding Microsoft clients and today offers comprehensive support for the entire Microsoft product stack.

Headquartered in St. Louis, the company created the category and remains the ONLY Gartner-recognized independent provider of replacement Microsoft Premier & Unified Support services in the marketplace today.

With over 350 companies making the switch to US Cloud in just the last 24 months, we earned recognition as an INC 5000 Fastest Growing Company in 2020 and again in 2021 — and we expect to double in size again in 2023. Simply put, US Cloud continues to be a trailblazer that is dedicated to providing “high-quality, fanatical Microsoft Support at prices that companies of all sizes can afford,” says CEO Bridgid LaMear.

Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs.

Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.