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US Cloud’s Origin Story: 20+ years of Microsoft Support
Rob LaMear IV
A business built on Microsoft
When founder Rob LaMear IV decided to open a website business in the early days of the Internet, he used a brand-new software platform to build it. Frontpages Web Hosting Network (FPWeb.net) was born in 1996, using Microsoft’s fledgling new tool Front Page as its base.
SharePoint in the Cloud rising
FPWeb boomed along with the new World Wide Web and the company soon became one of the largest users of Front Page in the world. By 2000, Rob and his team had become a primary testing and implementation partner for the Microsoft product group. FPWeb worked hand-in-hand with Microsoft to shape the next phase of Front Page—a new product that Microsoft would eventually name SharePoint.
Again, at the forefront of new Microsoft tech, FPWeb became the first company in the world to host “SharePoint” in the cloud in 1999. A decade later FPWeb was managing over 500 million logins and hosting SharePoint sites for hundreds of companies in over 80 countries.
They want us to support what?
Mission-critical SharePoint platforms had to work around the clock, so FPWeb found itself creating a complete, vertically integrated 24/7/365 helpdesk to support clients. The service even boasted unheard-of initial response times of 6 minutes or less.
“And then in 2010, we started to notice something,” said LaMear. “A lot of these very large enterprises were actually putting in tickets well outside of the scope of what we were hosting for them. They were starting to send us tickets for things like active directory, system center and the list goes on and on.”
By 2012, FPWeb had responded to client requests and was fully supporting products like Exchange, eCommerce sites, QuickBooks, SharePoint, SQL, and dedicated Windows servers. Later that year FPWeb finally formalized and expanded Microsoft Support for Enterprise to feed the expanding demand.
The Biggest change in Microsoft Support in over a decade
Then in 2016, word trickled out of Microsoft regarding “Project Volta,” soon to become the most radical change in Microsoft product support since the creation of Premier. FPWeb’s leadership quickly recognized the impact this change would have on the market — and the demand that would soon develop for a better, more cost-effective alternative.
US Cloud is born to fill the gap
In 2017, FPWeb’s Managed Services Group spun off and became US Cloud; a “new” business solely focused on replacing Microsoft Premier and Unified support for companies that were no longer a fit for Microsoft’s new model. The mission was simple and clear: use the company’s substantial expertise to provide quality Microsoft support at a lower, more affordable price.
US Cloud Premier Support for Microsoft Technologies
Over the last 36 months, US Cloud has grown exponentially, with current Premier Support clients ranging from Fortune 500 enterprises to mid-sized companies across the globe. With new customer acquisition records broken every consecutive quarter since 2017, US Cloud has scaled-up to handle the most complex, demanding Microsoft clients and today offers comprehensive support for the entire Microsoft product stack.
Based in St. Louis, MO, US Cloud represents a true, viable alternative to the skyrocketing costs of Microsoft Support. Still true to our original mission, US Cloud remains fixated on providing quality Microsoft support for less.
US Cloud proudly supports its local community and also donates 2% of new business on behalf of its clients to Charity:Water
US Cloud in the News
Read what others are saying about US Cloud and where US Cloud experts are being quoted as subject matter experts.