AWS PREMIER SUPPORT
AWS Premier Support from US Cloud Delivers Comprehensive and Trusted Advisor Support for Your Amazon AWS Platform. In Addition, You Benefit from 30 to 60% Cost Savings Across All Microsoft Platforms. US Cloud Premier Support Includes 10x Faster Response Times than Microsoft, Support Hours Never Expire and All Work is Done by US Citizens.
30% – 60%
All US Citizens
< 1% Escalated
Why You Need AWS Premier Support
30 to 60% AWS + Azure Support Cost Savings
Recent analyst research shows that most AWS + Microsoft Premier Support (including Azure) customers will see a 30-60% price increase when Microsoft switches to Unified Support in 2018. US Cloud can save you that 30-60% with its AWS Premier Support because you only buy the AWS support hours you need and the hours never expire.
WHAT THE ANALYSTS ARE SAYING:
Early reports from both industry analysts and client companies point to a significant price increase on the horizon for AWS + Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over +100% and beyond.
10x Faster AWS + Azure Response
Is your AWS + Azure issue business critical? US Cloud will respond to your AWS/Azure support ticket in six minutes or less – 10x faster than Microsoft. Receive prioritized AWS problem resolution for your most complex AWS issues. Get the fastest prioritized response times for AWS with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Amazon AWS Premier Support offers the top problem resolution services to you.
AWS Premier Support from US Cloud is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize AWS platform availability with All-American Amazon AWS service delivery. AWS Premier Support includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud AWS Premier Support service delivery is never outsourced. Recover faster or prevent service disruptions altogether with reliable Amazon AWS support delivered entirely by US citizens.
AWS Hours Never Expire
Always be able to open AWS support tickets whenever needed. Don’t sweat trying to keep track of AWS support hours used, remaining, or expiring. Elevate your Amazon AWS technical support – Open tickets on behalf of your team and reduce frustration with prioritized response times and all AWS tickets worked by US citizens.
AMAZON AWS EXPERTISE
US Cloud is an Amazon AWS Partner and Cloud Solution Provider (CSP) with more than two decades of AWS + Azure experience supporting global enterprises using AWS and all Microsoft technologies (except Dynamics AX, Visual Studio). We are AWS plus Microsoft Azure certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Amazon AWS expertise to optimize your AWS platform with AWS consults, AWS roadmaps, or AWS risk assessments.
<1% of Tickets Escalated
AWS Premier Support from US Cloud has resolved more than 61,000 tickets with less than 1% escalated to Amazon AWS and other product teams for source code issues. As part of this AWS escalation process to Amazon, US Cloud white gloves the entire process so you can continue to drive your Cloud technology projects forward and get the most out of your AWS investments.
AWS PRIORITY SUPPORT
You won’t need to worry about wasting time explaining your AWS issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Amazon AWS certified engineers. All AWS Premier support engineers are US citizens who will quickly resolve your most complex issues.
Get comprehensive Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Amazon AWS expertise for guidance, implementation and training in fast-growing AWS solutions areas. US Cloud AWS Premier support helps you identify AWS risks, prevent issues, and improve your AWS migration readiness.
Take the Next Step for AWS Premier Support
US Cloud is the proven leader in providing reputable Amazon AWS support services to clients world-wide. We enable AWS + Microsoft Premier (Unified) Support for Azure customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.