---
title: "Azure Support Plans"
id: "32114"
type: "page"
slug: "azure-support-plans"
published_at: "2018-09-10T17:31:38+00:00"
modified_at: "2024-06-26T18:27:39+00:00"
url: "https://www.uscloud.com/azure-support-plans/"
markdown_url: "https://www.uscloud.com/azure-support-plans.md"
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# Azure Support Plans.

## AZURE SUPPORT PLANS

### Compare Microsoft Azure Support Plan Features and Pricing to the up to 50% Cost Savings of Azure Support Plans at US Cloud.

| AZURE SUPPORT PLANS | Microsoft Azure Pro Direct | US Cloud Azure Premier Support | Microsoft Azure Unified Advanced | US Cloud Azure Premier Support (Rapid Response) | Microsoft Azure Unified Performance (Rapid Response) |
| --- | --- | --- | --- | --- | --- |
| Scope | Microsoft Azure: Production workload environments | All Microsoft Products, including Azure: Production and business-critical workloads | All Microsoft Products, including Azure: Production and business-critical workloads | All Microsoft Products, including Azure: Production and business-critical workloads | All Microsoft Products, including Azure: Production and business-critical workloads |
| Account Management (TAM) | Service Delivery Team | Service Delivery Manager Technical Advocate US Citizens | Service Delivery Manager | Service Delivery Manager Technical Advocate US Citizens | Service Delivery Manager Technical Advocate |
| Designated Service Engineer (DSE) | No | Yes US Citizens | No | Yes US Citizens | Yes |
| Proactive Support: Automated and Online Programs | As Needed | As Needed | As Needed | As Needed | As Needed |
| Proactive Support: Engineer-Led Risk Assessments, Advisory Services | Optional, extra charge | Your Choice | Specific Number of days included | Your Choice | Specific Number of days included |
| PRS – Reactive Support | As Needed | Your Choice | As Needed | Your Choice | As Needed |
| PRS – Online Services | Included in Azure fees at 8% | Your Choice | Included in fees at 8% of cost for Office 365 and 10% for Azure, Dynamics | Your Choice | Included in fees at 10% of cost for Office 365 and 12% for Azure, Dynamics |
| Initial Response Time | 60 min critical, 4 hours standard | 15 minutes | 60 min critical, 4 hours standard | 15 minutes | 15 min critical, 4 hours standard |
| Upgrades and Migrations | No | Yes | No | Yes | No |
| Third-Tier Support | No | Priority Routing for All Incidents | Priority Routing for Critical | Priority Routing for All Incidents | Priority Routing for All Incidents |