MICROSOFT SUPPORT ESCALATION SERVICE LEVEL AGREEMENT (SLA) The Microsoft Support Escalation SLA at US Cloud guarantees that support tickets are time-bound and automatically escalated by severity. Enterprises benefit from the Escalation SLA with no more Unified tickets sitting for weeks, frustrating your IT team and end users. Initiatives: Negotiating [...]
HOW MUCH DOES UNIFIED SUPPORT REALLY COST? Unified Support’s unlimited MSFT product support initially looks attractive but often results in significant cost increases for enterprises. Unified Support is forecasted to cost 2-5x more than Premier over the next 5 years and a 4-6 % increase in most Enterprise Agreements [...]
Q3 2021 ANALYST REPORT - MICROSOFT SUPPORT ALTERNATIVES US Cloud identified again as the leading independent third-party support provider for Microsoft software with 50% savings. Initiatives: Negotiating Microsoft Contracts | Strategic IT Cost Optimization Audience: CIO and IT Executives | Sourcing, Procurement and Vendor Management Microsoft Software 2nd Highest [...]
US CLOUD SUPPORT SOVEREIGNTY ASSURES NO FOREIGN NATIONALS FOR GOVERNMENT, DoD AND AEROSPACE COMPLIANCE Support sovereignty at US Cloud guarantees ALL US CITIZEN Microsoft support for Federal, state, local government, DoD and aerospace compliance. Support sovereignty avoids needless risk with no foreign national access to secure IT systems while supporting [...]
US CLOUD CAN ESCALATE TO MICROSOFT Less than 10% of all US Cloud tickets get escalated to Microsoft. US Cloud support tickets are escalated to MSFT as needed per our financially backed Escalation SLA. Audience: IT Sourcing, Procurement and Vendor Management | Enterprise IT Executives Less Than 10% Escalated [...]
US CLOUD UNLIKE OTHER 3RD PARTY SUPPORT Selecting US Cloud for Microsoft Support does not sever your relationship with MSFT. Maintain your OEM relationship with Microsoft while saving 30-50% at US Cloud. Audience: IT Sourcing, Procurement and Vendor Management | Enterprise IT Executives | Microsoft Unified Support Subscribers Rimini [...]
EU MICROSOFT UNIFIED SUPPORT CASE STUDY - FINANCIAL FIRM FACTORS IN US CLOUD 72% SAVINGS TO RECOUP 21 MILLION EUROS (EUR) Global 2000 European Union (EU) investment firm is showing strong momentum including IT efficiency gains around Microsoft support. The financial enterprise is moving all its divisions from Microsoft [...]
MICROSOFT UNIFIED CAN'T COMPETE WITH THE TRUTH Microsoft Unified can’t compete with the truth about US Cloud. Unified support subscribers are finding themselves being misled by Microsoft support sales representatives who are struggling to compete with a US Cloud service that is on par with Microsoft Unified but 30% [...]
US CLOUD MICROSOFT SUPPORT - EXECUTIVE SUMMARY Quickly understand what US Cloud Microsoft support is and why hundreds of enterprises are leaving MSFT. Weigh the 30-50% savings vs risk of moving to a third-party. See common questions by companies considering replacing Microsoft Unified with US Cloud. Dispel MSFT sales [...]
LOOK DEEPER TO FORECAST MICROSOFT UNIFIED SUPPORT COSTS Getting reasonable and predictable Microsoft Unified Support pricing is difficult enough. But Sourcing, Procurement and Vendor Management (SPVM) need to look beyond their current contract negotiations to improve support forecasting and more accurate IT budgets. Audience: IT Sourcing, Procurement and Vendor [...]