IS MICROSOFT UNIFIED SUPPORT MANDATORY? This is the question being asked by thousands of Microsoft Premier Support customers across the globe transitioning to Unified Support. These same organizations are now finding themselves burdened with dramatic Microsoft support cost increases and no relief in sight. Microsoft Sells Unified as Mandatory [...]
MICROSOFT UNIFIED SUPPORT FREQUENTLY ASKED QUESTIONS Microsoft Unified Support Frequently Asked Questions (FAQ) include is Unified support mandatory and what happens if I switch to an alternative like US Cloud? Hundreds of organizations worldwide have switched from Microsoft Unified (formerly Premier) Support to US Cloud for support of their [...]
2020 CYBER THREATS Here are the top cyber threats are for 2020 and how to best protect your organisation from attacks. While Phishing, Ransomware, Crypto-Jacking and IoT Vulnerabilities have been prominent in 2019, here are the trending threats and vulnerabilities for 2020: Business Email Compromises, Credential Stuffing, and Web [...]
MICROSOFT SAM: SOFTWARE ASSET MANAGEMENTIT Asset Management (ITAM) Professionals are using Microsoft SAM to monitor their MSFT software costs. SAM is revealing software cost increases as enterprise cloud consumption increases. ITAM pros have identified, via SAM, that as MS cloud service consumption rises, so too do support and Enterprise Agreements [...]
MICROSOFT SOFTWARE ASSURANCE (SA) BENEFITS Redmond, Washington / USA - September 13, 2019: Microsoft announced changes to their Software Assurance (SA) benefits program that will impact all business and enterprise SA customers over the next three years. Organizations using Microsoft Software Assurance to offset Microsoft software and support costs, [...]
MICROSOFT PREMIUM SUPPORT Today, most businesses rely on Microsoft technologies to keep their business running. Those organizations have chosen to pay the Microsoft premium over an open source software alternative. As their Microsoft portfolio evolves, a mixture of on-premises and Office 365 / Azure is creating a complex hybrid [...]
MICROSOFT SUPPORT FOR BUSINESSES Today, the majority of businesses worldwide rely on Microsoft technologies to keep their business running. A mixture of on-premises and Cloud technologies is creating a complex hybrid Microsoft environment with lots of moving parts. Downtime is costly. Rapid troubleshooting and professional support of Microsoft business [...]
JEDI is the United States military’s cloud for its warfighters. The US military cloud will have all the benefits of security, scale, cost effectiveness, failover, AI and the typical cloud pains of migration and hybrid integration. The Microsoft cloud platform will bring a steady flow of new features and [...]
Here are the highlights of the 27-page Microsoft Unified (formerly Premier) Support Agreement. These points should help you better prepare for your renewal and avoid any surprises or lurking gotchas for your enterprise procurement and technology leaders. What is a Microsoft Unified Support Agreement? The Microsoft Unified Support Agreement [...]
You can check out our page breaking down the Unified Support differences, but one area we could not foresee was how the transition would impact Microsoft’s ability to respond to an increase in support requests. If your enterprise has been integrated into Microsoft’s new Unified Support program, which transitioned away [...]