US Cloud Microsoft Support – Executive Summary


US Cloud Microsoft Support - Executive Summary

Quickly understand what US Cloud Microsoft support is and why hundreds of enterprises are leaving MSFT. Weigh the 30-50% savings vs risk of moving to a third-party. See common questions by companies considering replacing Microsoft Unified with US Cloud. Dispel MSFT sales team fear, uncertainty, and doubt (FUD) tactics with the facts on US Cloud support.

Audience: IT Sourcing, Procurement and Vendor Management | Enterprise IT Executives

Who is US Cloud?

US Cloud is the only Gartner-recognized independent 3rd party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See Aug 2020 Gartner Market Guide for Independent 3rd-Party Support for IBM, Oracle, SAP, and Microsoft).

#2044 on the 2020 Inc 5000 List, US Cloud has been 100% focused on offering an alternative to Microsoft Support since 2017, but has over 20+ years of in-depth Microsoft managed services experience overall. Simply put, we provide high-quality, fanatical Microsoft Premier Support for less.

Can US Cloud Support Your Company?

Yes. Over 250 Microsoft Support clients have made the switch to US Cloud in just the last 18 months alone. We service many Fortune 500’s, complex multi-nationals, and companies in North America, Europe, and Asia. We provide quality MSFT support to small & mid-size enterprises as well.

Some current US Cloud Clients include: Under Armour, Thermo Fisher Scientific, NetApp, Quest Diagnostics, Danske Bank, The US Department of State, Siemens, 24-Hour Fitness, L.L.Bean, the American Cancer Society, Purdue, Universal Health Services – and many more.

Why consider leaving Microsoft Support?

US Cloud typically saves 30% to 60% vs. their Unified bill and can support the entire MSFT stack, 24/7/365, all ticket severities. We are also much more responsive than Microsoft with guaranteed 15-minute initial response times.

What does US Cloud provide?

24/7 break-fix support for all Microsoft products, proactive MSFT support, senior specialists / Dedicated Support Engineers (DSE’s), Technical Account Managers, and dedicated Client Success teams.

Our purpose-built service was modeled after a simplified version of Microsoft Premier Support.

Service highlights include:

  • Guaranteed 15-minute initial response times, financially backed
  • 100% domestic, US-based engineering teams. NO offshore resources
  • Senior Premier Support Engineers staffed around the clock
  • 81% of tickets resolved in-house, 10% through US Cloud elite partner network
  • Managed Microsoft escalations when needed: < 9% cases resolved by MSFT on avg.

Typical Questions and Objections

How can US Cloud compete with Microsoft on supporting their own products?

Although new for Microsoft products, independent 3rd-party support is a well-established model for other enterprise software platforms – such as Rimini Street for Oracle or Spinnaker for SAP. We are 100% focused on providing Microsoft support and have created a model that also provided access to Microsoft Support when needed. We do it all day, every day and have been successfully converting and keeping Microsoft Support clients of all sizes for years.

Is US Cloud a Microsoft Partner?

Not since we became fully independent in 2019 to fully focus on competing with Microsoft to deliver comparable support for a more reasonable price. We have built ultra-focused, low-overhead operations in the Midwest with no outside investors and boast 20+ years of financial stability as a company.

My MSFT Rep claims US Cloud can’t escalate tickets to Microsoft. Is that True?

No. US Cloud offers fully managed priority routing for the roughly 5% of on-prem tickets and 20% of cloud tickets that require escalation to Microsoft. To do this we utilize our proprietary elite Microsoft partner network and the highest level of Microsoft Premier for Partners support contracts.

How many engineers do you have?

US Cloud Premier Support provides access to 250+ MSFT certified L2 to L4 engineers with expertise that spans the entire Microsoft product line.

What about DSE’s and project support I currently get from Microsoft?

US Cloud can provide DSE’s on virtually any MSFT technology. Also, US Cloud hours can be used for both PRS / break-fix as well as for engineer-led proactive support for projects, readiness assessments, system health-checks, etc. We have a full proactive services catalog.

Does switching to US Cloud increase my security risk?

Unlike Microsoft, US Cloud has never been breached and guarantees sensitive client information is encrypted both in motion and at rest. Built to the standards necessary for our US Federal clients, US Cloud systems and operations were designed to be ultra-secure. For comparison’s sake, US Cloud operates with a higher level of system security than the largest payroll processing company in the US.

Won’t this negatively affect my relationship with Microsoft?

Not a single one of our Clients have reported any problems with their Microsoft relationship or with their MSFT product sales teams. Sales for Support and software licensing are completely separate and in many cases EA negotiations go smoother without support service issues as part of the conversation.

What about current tickets or projects we have going with Microsoft now?

US Cloud has a comprehensive onboarding process run by your TAM and Client Success Team, which includes full ingestion planning to take over any outstanding Microsoft PRS tickets or engineering engagements. We typically have new clients submitting tickets within 7-10 days of contract signing.

Microsoft Support Provider US CLOUD Awarded Inc. 5000


Microsoft Support Provider US Cloud Inc 5000 Award

US Cloud joins the ranks of Microsoft, Intuit, Zappos, Under Armour and Patagonia as one of the fastest-growing privately-held companies in the U.S.

US Cloud Ranks Number 2,044 on Inc. 5000 List

Inc. magazine revealed that US Cloud is No. 2044 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.

Intuit, Zappos, Under Armour, Patagonia, Microsoft, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

Covid-19 Enterprise IT Cost Optimization Drives Growth

Not only have the companies on the 2020 Inc. 5000 been very competitive within their markets, but the list shows staggering growth compared with prior lists as well. The 2020 Inc. 5000 achieved an incredible three-year average growth of over 500 percent and a median rate of 165 percent. The Inc. 5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years.

US Cloud is a highly specialized IT Services business that has been dedicated to Microsoft products and support for over two decades. True experts in the Microsoft stack, with Microsoft-certified US engineers on staff. Our support is a complete replacement / alternative to Microsoft Premier (Unified) Support at up to 50% less than Microsoft pricing.

“Q2 2020 we were having exploratory support conversations with many larger organizations about working with them in 2021.  The pandemic seems to have caused the vast majority of our Microsoft enterprise clients to aggressively cut costs this year.”

Robert E. LaMear IV - CEO, US CLOUDMatthew Harris, PRESIDENT, US CLOUD

Proven Track Record of Success

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at The top 500 companies are also being featured in the September issue of Inc., now available on newsstands.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” says Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

US Cloud Ranks Number 100 in IT Management in U.S. and Number 24 in Missouri Tech

US Cloud Inc 5000 Ranked 100 in MissouriUS Cloud has been not only growing fiscally but also in team size. The company has also recently moved into a new 50,000 square foot HQ located in St. Louis, MO. This move became necessary due to the extreme growth in company size. You can read more about their new digs in the St. Louis Business Journal article here.

When Rob LaMear, CEO of US Cloud, was asked how they’ve grown so rapidly here was his response.

“It’s the carefully selected people. When you look at the US Cloud DNA you’ll find everyone is smart, passionate, curious and truly cares. It’s surprisingly hard to find that last trait, but it’s been our secret sauce since day 1.”

Robert E. LaMear IV - CEO, US CLOUDRobert E. LaMear IV, CEO, US CLOUD

Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

US CLOUD is the only Gartner-recognized Microsoft Premier & MS Unified Support alternative. Enterprises worldwide are replacing Microsoft with US CLOUD to save 30-50% on support costs.

Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.