Premier (Unified) Support

Scandinavia – Avoid 40% Microsoft Premier Support Cost Increase

2018-10-26T07:33:15-05:00August 6th, 2018|

Microsoft transitioned from a Premier to a Unified support model in July as a response to the rise in cloud services. The catch, though, is that Unified support will apply across all on-premises and online Microsoft applications – not just online services. Essentially, this means you potentially have more support [...]

10 Ways to Avoid Paying a 30% Microsoft Tax on Unified Support

2018-10-26T07:13:16-05:00July 17th, 2018|

On July 1, Microsoft transitioned all its existing technical support plans to what it calls Unified Support. The company says this will streamline how you engage it for support without having to tally up your available problem resolution or reactive support hours. The marketing message from Microsoft is clear: No [...]

Negotiating Microsoft Unified Support? Ask These 10 Questions

2018-11-08T11:22:18-06:00July 2nd, 2018|

If you’re a consumer of Microsoft online services and other technologies for your business, chances are you’re already aware of the shift from a Premier to a Unified support model. It will be available to all business customers globally by the end of Microsoft’s fiscal year 2019. Unified Support intends [...]

US Cloud Premier Support Questions

2018-09-13T18:36:52-05:00June 11th, 2018|

Here are some questions from a financial sector Enterprise customer who recently switched from Microsoft Premier (Unified) Support to US Cloud Premier Support Services. Are Premier Support hours measured for email correspondences? If so, how are they tracked?  No - we only measure the time we work on the ticket.  [...]

7 Tips for a Successful Microsoft Premier Support Negotiation

2019-02-15T16:23:04-06:00May 30th, 2018|

Over the last month, we’ve been diving deeper into the world of Microsoft Premier Support. First, we gave you an alternative path to save money and improve service » when Microsoft transitions to Unified Support. Then, we outlined the potential challenges those of us in the public sector may face [...]

Is Microsoft Unified Support Worth a 30% Cost Increase?

2018-10-26T07:53:39-05:00May 22nd, 2018|

If you use Microsoft software and services to power your business, chances are you’re also a Microsoft Premier Support customer. These systems and services are critical and require urgent attention to any issues, escalation and resolution of problems. Now, Premier Support customers are being asked to renew with a new [...]

Microsoft Premier Support Negotiating? Ask These 6 Questions.

2019-04-12T10:15:51-05:00May 15th, 2018|

If you’re a consumer of Microsoft online services and other technologies for your business, chances are you’re already aware of the shift from a Premier to a Unified support model. Available to all business customers globally by the end of Microsoft’s fiscal year 2019, it is intended to cater to [...]

The Dangers of Microsoft Premier Support for Public Sector Customers

2018-10-26T08:32:03-05:00May 8th, 2018|

Microsoft cannot guarantee USA-based support for the US Army, placing it and other public sector customers, in non-compliance with DFARS requirements If you’re reading this blog, chances are you’re one of Microsoft’s thousands of Premier (Unified) Support customers. This past quarter (as of March 31, 2018), Microsoft announced [...]