US CLOUD BLOG
News, Updates & Thought Leadership from US Cloud
Microsoft Software Assurance Benefits – 2020 thru 2022 Changes
MICROSOFT SOFTWARE ASSURANCE (SA) BENEFITS Redmond, Washington / USA - September 13, 2019: Microsoft announced changes to their Software Assurance (SA) benefits program that will impact all business and enterprise SA customers over the next three years. Organizations using Microsoft Software Assurance to offset Microsoft software and support costs, will need to know the [...]
Microsoft Premium Support – Keeps Your Business Running
MICROSOFT PREMIUM SUPPORT Today, most businesses rely on Microsoft technologies to keep their business running. Those organizations have chosen to pay the Microsoft premium over an open source software alternative. As their Microsoft portfolio evolves, a mixture of on-premises and Office 365 / Azure is creating a complex hybrid Microsoft environment with lots of [...]
Microsoft Business Support – Pro or Premier (Unified)?
MICROSOFT SUPPORT FOR BUSINESSES Today, the majority of businesses worldwide rely on Microsoft technologies to keep their business running. A mixture of on-premises and Cloud technologies is creating a complex hybrid Microsoft environment with lots of moving parts. Downtime is costly. Rapid troubleshooting and professional support of Microsoft business technologies has never been more [...]
DoD JEDI Awakens to Microsoft Premier (Unified) Support Alternative, US Cloud
JEDI is the United States military’s cloud for its warfighters. The US military cloud will have all the benefits of security, scale, cost effectiveness, failover, AI and the typical cloud pains of migration and hybrid integration. The Microsoft cloud platform will bring a steady flow of new features and updates. Knowing how to use [...]
Microsoft Unified Support Agreement – What You Should Know
Here are the highlights of the 27-page Microsoft Unified (formerly Premier) Support Agreement. These points should help you better prepare for your renewal and avoid any surprises or lurking gotchas for your enterprise procurement and technology leaders. What is a Microsoft Unified Support Agreement? The Microsoft Unified Support Agreement governs Microsoft’s comprehensive enterprise support [...]
It Pays to Know Your A, B, C Severity Levels of Microsoft Unified Support
You can check out our page breaking down the Unified Support differences, but one area we could not foresee was how the transition would impact Microsoft’s ability to respond to an increase in support requests. If your enterprise has been integrated into Microsoft’s new Unified Support program, which transitioned away from Premier starting in July [...]
Microsoft Unified Support Renewal Cost Sky Rockets
Organizations who have transitioned from Microsoft Premier Support to the new Unified model are now finding themselves faced with significant cost increases at their Unified Support renewal. It’s important to understand why the cost increase is hitting hard and why the increases will continue into the near future. Software Assurance Credits for Microsoft Unified [...]
6 Reasons to Get Microsoft Premier Support for Developers from US Cloud
Microsoft Premier DevOps Support from US Cloud Emerging megatrends, such as mobility and cloud technology, are increasing the demand for new application and service infrastructures. This changing technology landscape is creating new challenges for developers in how they build, deploy, and manage solutions. Poor integration with older technology and applications, slow problem resolution, and [...]
What is Enterprise Patch Management?
Enterprise patch management is key to your IT security and compliance. It’s 5pm and you’re hurriedly trying to make your way out of the office to head home – you see the traffic continuing to build outside your office window, and you’re trying to save everything on your computer and shut it down so [...]
How Is Microsoft’s Unified Support Cost Calculated?
How Does Microsoft Price Unified Support? If you’re one of the thousands of enterprises using Microsoft software and services to power your business, chances are you are in the midst of renegotiating your support contract in a new Microsoft Unified Support world. Last year, Microsoft rolled out its biggest change to its support structure, [...]
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