Don’t Rely on Twitter for Your Azure Premier Support

Companies worldwide continue to adopt various types of cloud computing to power their businesses at a high rate.

The global infrastructure as a service (IaaS) market grew from $65.87 billion in 2021 to $83.63 billion in 2022 at a compound annual growth rate (CAGR) of 27.0%. The software-as-a-service (SaaS) industry in 2021 was estimated at approximately $152.18 billion. In 2022, this value increased to $176.62 billion, growing by around 16% in one year. In 2023, the value of the SaaS market is expected to reach $208.1 billion, which is 17.5% more than in 2022. Although much smaller than SaaS and IaaS, platform-as-a-service (PaaS) is expected to continue to grow as well. In 2020, the PaaS market had an estimated value of $47.29 billion. Forecast to maintain a compound annual growth rate (CAGR) of 13% for the period from 2020 to 2025, it’s expected to reach $88.11 billion by the end of it.

Azure Premier Support

While Amazon Web Services continues to dominate the public cloud market with  32% of market share in 2022, Microsoft Azure is gradually catching up to Amazon with 21% of the market.

Azure also currently holds nearly one-third of the installed base measured by application workloads. In 2022, Google Cloud is growing the fastest at 45% while Microsoft Azure and Amazon AWS have slowed  to 40% and 35% respectively.

Cloud technology is meant to simplify your path to success: That’s the multi-billion dollar bet companies are making year after year. In order to achieve this business nirvana, however, you need to maximize your cloud assets. In order to maximize them, you need the right support system and resources to fortify the investment you’ve made and make you more productive moving forward.

In short, you need a trusted partner. Is Microsoft that trusted partner for Azure services and support? Anyone who purchases Azure services receives the basics: subscription and billing management, a dashboard to assess the health of your Azure environment, and the ability to Tweet @Azuresupport or visit forums to troubleshoot issues.

Microsoft Azure Premier Support

Yes, Twitter. Imagine the look on your CEO’s face when you say during a system outage that you’re on top of it and you are awaiting a Direct Message reply from @Azuresupport on Twitter. While you’re constantly refreshing your Twitter feed in the hopes that someone has acknowledged your need, the questions may abound: Why didn’t we pay for premium Microsoft Unified Support? The CFO may explain, and rightfully so, that the transition to Unified Support is only for companies that have a large enough install of Microsoft services and will eat up nearly 40% of your total licensing costs on support and maintenance.

Don’t allow yourself to be in this scenario. For Azure customers who prefer a higher level of technical support, US Cloud offers Azure Premier Support that helps everyone from individual developers to multi-national organizations get the most out of their Azure subscription. With break-fix technical support including rapid response to mission-critical applications, Azure Premier support gives you access to the best available Azure know-how, resources, and best practices for 30% less than Microsoft Unified Support.

Here’s the US Cloud difference:

  1. Rapid, Business Critical Support for Microsoft Azure: Business applications and platforms leveraging public cloud services like Microsoft Azure require around-the-clock availability, lightning-fast user response, and resiliency to handle unforeseen events. Microsoft Cloud includes these capabilities today and now so can your support team. By subscribing to US Cloud Azure Premier Support, you can expect a 6-minute initial response time – 5 times faster than the absolutely quickest response time you could pay for from Microsoft – from a US citizen, access to a dedicated team of trusted advisors, and access to proactive services.
  2. Dedicated Team of Trusted Azure Advisors: Getting expert, real-world advice and support is critical to maintaining your cloud-based application and platform. With Azure Premier Support from US Cloud, your support account manager, along with a dedicated team of knowledgeable Azure support experts, will work with you to understand your Azure environment, business needs, and requirements to ensure you receive the best Azure Premier support experience possible. Microsoft can’t guarantee you will have a dedicated person, and even if you do, you’ll have to fight hard to have a backup who is knowledgeable enough in your environment to prevent you from having to start from scratch if you do encounter a business-critical issue.
  3. All-American Azure Support Team: Azure Premier Support engineers at US Cloud are all US citizens which sets us apart even from Microsoft. Azure Premier Support from US Cloud is never outsourced and fully ITAR compliant. If you need US citizens supporting your Microsoft Azure Government environment, US Cloud Azure Premier Support is the right choice.
  4. Proactive Services to Maximize Azure Uptime and Performance: In addition to a 6-minute initial response time and access to All-American Azure trusted advisors, we know it is best when problems can be avoided entirely. With Azure Premier Support from US Cloud, our team of Azure experts will work with you to understand your needs and recommend proactive services to maximize your Azure uptime and improve performance.

Azure Premier Support

Delivers a comprehensive, complete, and flexible support plan keeping Azure systems and applications running and healthy – whether on-premises, hybrid or in the cloud.

Relying heavily on Microsoft Azure means that when you have a problem, you need to be able to call and talk to an Azure expert right away. Don’t wait for a call back or, even worse, a Tweet when your systems are down.

With US Cloud Premier Support for Azure, there’s no need to feel helpless.

Azure Premier Support Cost – Optimize to Reduce Business Cost

Azure Premier Support Cost

Azure Premier Support costs are an opportunity for your enterprise to optimize IT costs and reduce overall business costs.

Let’s look at the top challenges of an enterprise IT cost optimization program, what Azure Premier support looks like and how you can optimize your Microsoft Azure Support Plan costs or the new Azure Rapid Response Support as part of Microsoft Unified Support.

Top Challenges of Enterprise IT Cost Optimization

Azure Premier Support Cost - Optimize to Reduce Business Costs

Cost optimization continues to be a critical and continuous discipline for many CIOs. For organizations to be successful, they need to focus on achieving a balance between reducing IT costs and investing in technology to reduce business cost.

Enterprises must design a cost optimization plan that aligns to long-term business goals and evaluates costs across a variety of perspectives, such as assets, services and business capabilities.

Top Challenges and How US Cloud Can Help

  • How do I identify my best opportunities for IT cost optimization?
  • How do I implement an IT cost optimization program?
  • How do I improve IT financial transparency to support cost optimization?
  • How do I use my cost optimization programs to help the enterprise optimize business-related costs?

What is Azure Premier Support?

Azure Premier support is ideal for organizations with substantial dependence on Microsoft Azure. Included within this solution are all the features of ProDirect Azure Support (business-critical) along with:

  • Support assistance for all Microsoft products and services
  • < 15 minute initial response time with Azure Rapid Response (for an additional fee)
  • Service reviews and reporting delivered by a designated Technical Account Manager
  • Customer specific architectural support such as design reviews, performance tuning, configuration & implementation assistance delivered by Microsoft Azure technical specialists

Optimizing Azure Premier Support Costs

US Cloud Azure Premier Support Cost Savings - 30 to 60% or More

The first challenge of an IT Enterprise IT cost optimization program is identifying the best opportunities for savings that can be reinvested in the organization to reduce overall business costs.  One such opportunity can be found around Azure Premier Support costs.  As enterprises invest in Azure for their cloud infrastructure and rely more heavily on Microsoft Azure Premier Support and now Microsoft Unified Support’s Azure Rapid Response, their overall Microsoft Enterprise Agreement (EA) is increasing, and along with it, their Azure Premier support costs.

US Cloud’s Premier Support for Azure provides a proven and viable alternative to Microsoft with significant cost savings.  Research analysts, resellers, and enterprise customers are reporting Microsoft  support savings of 30-60% or more.

US Cloud Azure Premier Support is a subscription with support hours that never expire, a 6 minute response time, and service delivery by all US citizens making us ITAR compliant.

Learn more about US Cloud Azure Premier Support and use your savings to fuel your enterprise digital transformation.

Microsoft EA License Costs Increasing Oct 1

Microsoft Enterprise Agreement (EA) License Cost Increase

A new fiscal year for Microsoft, a new range of price increases for its products. Shortly after its new fiscal year kicked off in July, Microsoft announced pricing and programmatic discount changes that will go into effect on October 1, 2018. This is in addition to the 30 percent price increase for Microsoft Unified Support, which went into effect worldwide earlier this year.

Microsoft Enterprise Agreement License
Changes You Need to Understand

  1. Microsoft is removing its programmatic Level A discounts for EA/Select/Select Plus/Microsoft Products and Services Agreement contracts. This will result in a 3 percent increase for cloud services and a 4 percent increase for on-premises licenses.
  2. Microsoft will remove Open, Open Value, and Open Value Subscription Level C discounts. This means you can expect to pay up to 10 percent more depending on the specific program and product.
  3. Microsoft is increasing costs for on-premises products such as Office Professional Plus, Office servers, Enterprise, and Core Client Access License (CAL) suites and Windows Server Standard by 10 percent. A current user of Windows Server RDS Device CALs? Expect to pay 30 percent more for it starting on October 1. Costs for Windows 10 Enterprise desktop operating systems per device licenses will rise up to 32.5 percent.

This is especially important for customers with contracts expiring between now and the end of 2018. Without the right preparation, if you have an Enterprise Agreement (EA) contracts expiring at Microsoft’s current fiscal year end (June 30, 2019) won’t be able to take advantage of early renewal concession opportunities.

It’s clear that Microsoft is trying to influence small and midsize organizations – which make up the vast majority of businesses worldwide – with these pricing changes to force your hand and move to its cloud-based products and services. These increases make moving to cloud subscriptions and utilizing hybrid license rights more attractive, and aligns with Microsoft’s ongoing cloud-first strategy.

Recommendations For Negotiating
Your Microsoft Enterprise Agreements

Here are four important recommendations as you take these pricing increases into consideration and negotiate your Microsoft contracts:

  1. Analyze the cost of multiple renewal options that include EA, MPSA and CSP, or alternative options. Understand that pricing for online services under MPSA and CPS are only protected for up to 12 months, vs three years under an EA.
  2. Determine if an early EA renewal would be acceptable for smaller Level A customers, with limited leverage and contracts expiring up to three months after October 1, 2018.
  3. Decide before October 1, 2018 if you will purchase products via Open/Open Value to avoid programmatic and product price increases, and evaluate pricing for online services under CSP.
  4. Analyze the need to renew SA when running primarily software on-premises, leveraging dual-use rights available through Microsoft 365 and alternative solutions from other providers.

While there are fewer things certain in life than death, taxes, and Microsoft price increases, you can control how much you are paying for enterprise IT services and Microsoft Unified Support to ensure you’re maximizing your Microsoft investment and meeting your business needs.

  1. Get a comprehensive view into the health and status of your Microsoft software and services stack with US Cloud enterprise monitoring.
  2. Streamline and standardize your backup processes throughout your business to cut your operational costs and SLAs for recovery time and recovery point objectives with US Cloud enterprise cloud backup.
  3. Automate the patching process across all your cloud and legacy infrastructure to keep your business safe and minimize business disruption with US Cloud enterprise patch management.
  4. Make sure you have world-class support the moment you need it, saving 30 percent and enjoying a 5x faster response time than Microsoft Unified Support with US Cloud’s Microsoft Support Alternative.

Government Premier Support – Stay Compliant with US Nationals

Microsoft Premier Support for Government Alternative - US CloudFederal CIOs are being tasked to move to a National cloud while streamlining operations and working with increasingly shrinking IT budgets. They are mandated to maintain U.S. compliance and security standards while advancing their entity’s mission and better serving its citizens. As part of the mandate for data sovereignty, some CIOs are finding “US Persons” in their Microsoft Premier Support for Government contracts. These are not US citizens servicing US Federal, State and local agencies, but rather H-1B foreign nationals temporarily living on US soil. As a result, some agencies may find themselves out of compliance and operating in a weakened security state.

Premier Support Government from US Cloud is a complete Microsoft support service specifically designed for U.S. Federal, State, and Local Governments, providing cost savings opportunities, rigorous security and compliance – including extensive screening and US citizenship affirmation – and the flexibility to support National on-premises, cloud or hybrid environments – all from one trusted provider.

Premier Support Government

Premier Support for Government from US Cloud is the mission-critical support for US government agencies and their partners, delivering breakthrough savings and compliance.

You need flexible support programs that can help you control budget spending while also giving you guidance on how to best use Microsoft technology to help improve the lives of your citizens. Find the Premier support plan that is right for your government organization.

Cost Savings for U.S. Government
Premier Support for Government from US cloud offers significant cost savings over traditional premium support models for Public Sector. Based on recent discussions with many client companies, it is clear that entities will conservatively save up to 50% while meeting U.S. compliance and security standards.

Trusted Support for Mission-Critical Government Services

US Cloud Premier Support for Government - Department of State (DoS), Department of Defense (DoD)

US Cloud is helping to ensure that government organizations have the trust, security, and compliance they need for their Microsoft technology support. US Cloud Premier Support for Government is never outsourced. All support is delivered by screened US citizens. US Cloud proudly serves Selective Services, Department of State, US Embassies worldwide and other Federal, Local, State, and Tribal entities.

Advance Your Priorities with Premier Support for Government

Government IT leaders are looking for better, more efficient support of their Microsoft technologies, to advance their mission and improve citizen engagement.

Utilizing Premier Support Government gives IT organizations the opportunity to do more with limited budgets, freeing up resources for new initiatives that can move your mission forward.

Provide secure and modern ways for government IT to enga

ge with screened US citizens for support of the Microsoft technologies they need to support the citizens they serve.

Harness the power of US Cloud Premier Support for Government to fix issues faster and prevent outages before they occur.

Deliver change using the government-only support you can trust, with screened US Citizens. Your support sovereignty stays in the US and exceeds the highest compliance requirements.

Why Premier Support for Government

Do more with limited budgets by using the 30-60% cost savings to advance your priorities and better serve citizens.

Enable productivity by leveraging Microsoft best practices and get the most out of your Microsoft technology investments.

Meet critical compliance standards and exceed U.S. Government regulatory requirements with 100% screened US citizen technical support.

Rest assured with trusted expert support exclusive to government, with world-class engineers and experienced technical account managers.

Premier Support for Azure Government

Improve your citizen services, increase efficiency, and get world-class support.

  • Secure and compliant cloud for US government only
  • Supported only by screened US citizens
  • Physically isolated instance of Microsoft Azure
  • Agencies can take advantage of instant scalability
  • Data and support sovereignty stays in the United States
  • Streamline agency authorizations with third party security assessment reports and attestations
  • Support FedRAMP moderate and high-impact federal data
  • Support covered defense information and export-controlled data
  • Support criminal justice and federal tax information
  • Support protected health information with HIPAA business associate agreements
  • Comply with Section 508 via inclusive design for everyone

Azure Government compliance: HIPAA, CJIS, IRS 1075, Section 508, FedRAMP High, ITAR, FIPS 140-2, DoD, NIST 800-171

Premier Support for Azure Government serves: Federal agencies, state and local agencies, US Department of Defense (DoD).

Premier Support for Department of Defense (DoD)
Premier Support for Department of Defense (DoD) includes The Office of the Secretary of Defense, The Joint Chiefs of Staff, The Joint Staff, The Defense Agencies, Department of Defense Field Activities, The Department of the Army, The Department of the Navy (including the United States Marine Corps), The Department of the Air Force, The United States Coast Guard, The unified combatant commands, other offices, agencies, activities, and commands under the control or supervision of any approved entity named above.

Premier Support for Microsoft Office 365 Government

Learn which Microsoft 365 meets your compliance needs

Microsoft 365 GCC

  • Stores content in the continental United States.
  • Employs screened U.S. citizens as Microsoft admins and support staff.
  • Best for FedRAMP moderate impact data.
  • Supports CJIS and IRS 1075 standards.
  • Complies with DISA Level 2 Security Requirements Guidelines.

Microsoft 365 GCC High

  • Stores content in the continental United States.
  • Employs screened U.S. citizens as Microsoft admins and support staff.
  • Best for FedRAMP high impact data.
  • Complies with DISA Level 4 Security Requirements Guidelines.

Microsoft 365 DoD

  • For exclusive use by U.S. Department of Defense.
  • Stores content in the continental United States.
  • Employs screened U.S. citizens as Microsoft admins and support staff.
  • Complies with DISA Level 5 Security Requirements Guidelines.
  • Cloud Access Point connected.

Why would an organization need US Cloud Premier Support for Government rather than Microsoft Premier Support?

Federal, State, and Local U.S. Government agencies, as well as commercial companies, holding controlled unclassified information, criminal justice information, and export-controlled data will find that only US Cloud offers screened US citizens for Premier Support of U.S. Government thereby meeting necessary regulatory controls.

Eligibility requirements for Premier Support Government

Premier Support Government plans are available to (1) qualified government entities, including US federal, state, local, tribal, and territorial government entities, and (2) other entities (subject to validation of eligibility) who handle data subject to government regulations and requirements, where use of Premier Support Government is appropriate to meet these regulations and requirements.

A government organization is typically (a) any government agency, department office, division, unit, or other entity of state or local government or (b) any county, borough, commonwealth, city, municipality, town, township, special purpose district, or similar type of government instrumentality established by laws of customer’s state and located in the customer’s state jurisdiction and geographic boundaries or (c) any other entity in the customer’s state expressly authorized by the laws of the customer’s state to purchase under state contracts.

Premier Support Government Personnel Screening

All US Cloud Premier Support for Government staff must pass the following background checks.

US Cloud Personnel Screening Description
U.S. Citizenship Verification of U.S. citizenship
Employment History Check Verification of seven (7) year employment history
Education Verification Verification of highest degree attained
Social Security Number (SSN) Search Verification that the provided SSN is valid
Criminal History Check A seven (7) year criminal record check for felony and misdemeanor offenses at the state, county, and local level and at the federal level
Office of Foreign Assets Control List (OFAC) Validation against the Department of Treasury list of groups with whom U.S. persons are not allowed to engage in trade or financial transactions
Bureau of Industry and Security List (BIS) Validation against the Department of Commerce list of individuals and entities barred from engaging in export activities
Office of Defense Trade Controls Debarred Persons List (DDTC) Validation against the Department of State list of individuals and entities barred from engaging in export activities related to the defense industry
Fingerprinting Check Fingerprint background check against FBI databases
CJIS Background Screening State-adjudicated review of federal and state criminal history by state CSA appointed authority within each state that has signed up for the Microsoft CJIS IA program

Premier Support for Government

Premier (Unified) Support for Government - US CloudPremier Support for Government provides comprehensive Microsoft support, delivered by screened US citizens, to meet US compliance and security standards for US Federal, State, Local and Tribal entities.

With US Cloud Premier Support for Government, get the National support you need.

Get Microsoft Support for Less

Get Closer to Hassle-Free Support Today

Ready to elevate your Microsoft experience? Share a few details and we'll show you how US Cloud can streamline your services with cost-effective, personalized support.