Enterprise Managed Services 2018-06-18T12:14:06+00:00


Enterprise Managed Services from US Cloud Unburdens IT and Security Teams from Tedious Day-to-Day Operations Including Monitoring, Backup and Patching for Both Cloud and Legacy Infrastructure.  Enterprise Managed Services from US Cloud Allow Your Team Members to Focus on Initiatives that Add Strategic Value to the Business While Closing IT and Security Operations Gaps.

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Enterprise Managed Services – Monitor, Backup, Patch

Most enterprises do not have visibility into all their network-attached devices and if you can’t see it, you can’t measure availability.  Monitoring as a service is an essential part of Enterprise Managed Services.  You can’t fix or secure what you can’t see.

Backup as a Service is another foundational block of Enterprise Managed Services.  Many enterprises have multiple backup devices and even software vendors operating across several lines of business.  Cloud backup from US Cloud is an opportunity to streamline and standardize backup processes at the enterprise while cutting operational costs and RTO/RPO SLAs.

The last block of Enterprise Managed Services is patching.  As IT staff continues to shrink, the ability for Enterprises to prioritize and automate patching across disparate cloud-based and legacy infrastructure is falling short. Patching only the most critical patches is not good enough to keep your organization safe.  Let alone the ability to do so in a timely manner.  US Cloud Patching as a Service automates the patching process across both cloud and on-premises infrastructure.


Enterprise Managed Service – Monitoring

The 1st foundational block of Enterprise Managed Services is Monitoring as a Service from US Cloud.  Most organizations either don’t have monitoring for key systems because they don’t time or budget.  Or they have “monitoring sprawl” with many different monitoring systems keeping an eye on key systems or applications.  In case of sprawl, the monitoring systems aren’t aggregated (single pane of glass view) and compute/storage resources aren’t used efficiently.  Not to mention the maintenance issues.

With Monitoring as a Service (MaaS) from US Cloud, it’s easy to deploy across all your cloud and legacy infrastructure and applications.  It’s also easy to change.  Changing management is no longer a dangerous and manual process.  Reporting turns from tedious manual process to automated with dashboard real-time views.  And the last benefit of MaaS to the enterprise is it can help with data silos. No longer will certain data sets or infrastructure be isolated on their own island requiring special treatment and care.  You will finally have eyes and ears on all your IT assets and be able to expand smoothly across the clouds of your choice.  Maximize the benefits of all the monitoring data your company is already collecting with MaaS from US Cloud.

Enterprise Managed Services backup

Enterprise Managed Service – Backup

The 2nd foundational block of Enterprise Managed Service is Backup as a Service from US Cloud. Many organizations are struggling to backup existing infrastructure let alone extend their backup services securely across multiple clouds.  Enter Backup as a Service (BaaS) from US Cloud.  Imagine streamlining all your backup to a single dashboard across the entire Enterprise and any cloud your organization chooses.  Maintain existing RTO/RPO SLAs and security with both encryption at rest and in transit.  Test Disaster Recovery scenarios on your schedule and to the DR location of your choice. With Enterprise Managed Services Backup you get:

Complete visibility and control

Access and recover data in hosted backup repositories at US Cloud directly from the backup console; track cloud repository consumption and receive US Cloud reminders for storage renewals.

A modern enterprise backup architecture

Leverage US Cloud’s modern backup technology, including Backup Copy jobs with Built-in WAN Acceleration, forever incremental backups, GFS (grandfather-father-son) retention policies and more—all built into one product and managed by US Cloud.

End-to-end encryption

Rest easy by encrypting all your enterprise data at source (before it leaves your network perimeter and arrives at US Cloud), in flight and at rest, without negatively impacting the data reduction ratios of built-in compression and WAN Acceleration.

Infrastructure Backup

Enterprise Managed Services patching

Enterprise Managed Service – Patching

The last foundational block of Enterprise Managed Services is Patching as a Service from US Cloud.  Enterprise Managed Services Patching is also the most important block since it ties directly to an organizations security posture.  80% of data breaches are still the result of poor patch management according to The Market Snapshot Report: Secure Operations Automation. Patch management services from US Cloud help close the gaps between security and operations teams.  The security benefits of Enterprise Managed Service Patching include:

Elimination of patch backlog

Improved audit readiness

Reduced open vulnerabilities

Reduced security breaches from pending patches

The latest malware or DDoS attack may have more public visibility but it’s the backlog of patches to resolve known vulnerabilities that is the primary factor putting businesses at risk for audit failures and security breaches.

In most cases, organizations are barely staying current with critical patch releases.  Enterprises have thousands of pieces of software including mobile apps, cloud-native and legacy systems of record.  This software is commercial off-the-shelf (COTS), open source and custom-built.  New vulnerabilities emerge almost daily across the entire spectrum of software applications running in the Enterprise.

Given the never-ending stream of available patches with shrinking IT operations staff and limited security staff, prioritizing patches is a high priority.  Yet, most organizations are overwhelmed with the sheer volume of patches.  A recent Ponemon study shows that “65% of respondents say they find it difficult to prioritize what needs to be patched first.”  Prioritizing patches is necessary if you have a backlog of patches.  But the best patch management strategy is to stay current altogether.

Enterprise Managed Services is the Future

Through Enterprise Managed Services, US Cloud is also able to help clients align business initiatives with evolving industry trends and obtain a clear understanding of the impact that future technologies will have on recognizing IT business value.  US Cloud is committed to helping our clients maintain the maximum value of their virtualization and cloud investments. Our Enterprise Managed Services deliver on that promise by helping our clients align their current business initiatives with evolving industry trends so that they can gain a better understanding of how future technology innovations will impact the business value of IT.

Enterprise Managed Services at US Cloud is Unique

US Cloud was born in the Cloud so our ability to manage cloud-based systems is baked into our DNA.  At the same time, we have 13 years of experience managing organizations’ on-premises IT infrastructure.  Over the years, we have found that many organizations who outsource the support and maintenance of their IT operations experience inconsistencies related to high personnel turnover rates, a lack of the right experience and a one-size-fits-all approach that is not customizable to meet their individual business requirements.

As a trusted advisor in the deployment of advanced infrastructure, virtualization and cloud solutions, US Cloud brings to the table a proven track record built on decades of virtualization and cloud computing expertise.

Enterprise Managed Services Features

Enterprise Managed Services from US Cloud include three areas:

Reactive End User and IT Infrastructure Support

Available on a 24x7x365 basis, this includes monitoring and alerting; Tier 2-4 incident management; root cause analysis; knowledge base content creation; Tier 1 team enablement; defined reporting; service quality validation; and continuous Improvement.

Proactive Infrastructure Maintenance & Optimization

Features of this service include infrastructure software updates; infrastructure hardware updates; infrastructure capacity planning; health checks; minor software version upgrades; defined reporting; and, continuous improvement.

Technology Lifecycle Management

As part of this service, clients benefit from strategic IT business alignment and road mapping; short- and long-term architecture collaboration; major software version upgrades; defined reporting; continuous improvement; and, project-based changes.

US Cloud is committed to helping our clients maintain the maximum value of their virtualization and cloud investment, and to freeing up their team members to focus on more strategic business initiatives.

Enterprise Managed Services Enables Digital Transformation

You cannot help others until you help yourself and this speaks to Enterprise IT as well.  Enterprise Managed Services frees up IT to innovate and speed up the digital transformation process.  Failure to evolve or move too slowly puts the organization at risk to disruption, losing market share or worse.

The disruptive nature of digital transformation is reshaping industries all around us. Think about the way Airbnb has changed the way we book hotel rooms, how Uber has altered the way that we hail a taxi service, or how Netflix is transforming the way we consume television. All of these disruptive market entrants revolutionized their industries and ultimately provided better products and services for the customer.

At US Cloud, we define Digital Transformation as the integration of digital technologies and processes into all areas of an organization with the primary goals being to drive fundamental changes in the way the business operates, and to increase the organization’s value to customers so that they accelerate business agility and innovation in order to better compete within their respective markets. We also believe that end users should be able to access their digital workspaces from any device, run any application and connect to any cloud.