--- title: "Client Conversations" id: "47369" type: "page" slug: "client-conversations" published_at: "2022-10-05T19:33:06+00:00" modified_at: "2025-08-25T14:47:10+00:00" url: "https://www.uscloud.com/evidence/client-conversations/" markdown_url: "https://www.uscloud.com/evidence/client-conversations.md" --- [Home](/) >[Evidence](https://www.uscloud.com/evidence/) >Client Conversations # Client Conversations. ## Real Stories from the People at Organizations That Made the Switch When organizations outgrow Microsoft Unified support, they face a critical decision: continue with limited service or find a partner who truly understands their needs. The conversations below showcase real discussions between US Cloud and representatives from companies who made the transition to third-party Microsoft support. Each conversation provides insight into the challenges, frustrations, and breakthrough moments that led each organization to choose US Cloud as their trusted Microsoft support partner. Read to learn more about: - Common pain points with Microsoft Unified - How other organizations evaluated their support options - The tangible benefits that convinced them to replace Unified Support - Real-world value delivered by US Cloud to real people Technology Microsoft 365 Industry Information and Technology Services They recommended we start with US Cloud first. Microsoft is expensive and difficult to engage. They recommended starting with US Cloud and escalating only if needed. - Nate F. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-west-monroe-partners/) Technology CA/PKI/Oath Industry Utilities US Cloud played a big role in helping us modernize. Getting the PKI project done correctly and on schedule was critical, and US Cloud played a big role in making that happen. - Casey K. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-memphis-light-gas-and-water/) Technology Active Directory Industry Manufacturing Working with US Cloud is different from Microsoft: it reflects a different way of working. Working with US Cloud is different from Microsoft. Microsoft provides only a single-window support team for every kind of issue, whereas your model includes multi-layer support. That reflects a different way of working. - Yuri I. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-canon-europa/) Technology Hyper-V Industry Insurance Quick, Knowledgeable Support Makes All the Difference US Cloud support is an absolute no-brainer. The cost savings are substantial, and the level of support is strong. I would recommend US Cloud without hesitation. - Nick K. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-highmark-health/) Technology Microsoft 365 Industry Hospital and Health Care Years Later, US Cloud Still Delivers Proactive, Reliable Support US Cloud was responsive, but Microsoft dragged its feet. Without US Cloud pushing, I don’t think we would have seen resolution. That’s why I don’t see us ever going back to Microsoft support - Matt D [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-amedisys-2/) Technology Microsoft 365 Industry Hospital and Health Care Support That Feels Like Part of the Team It feels like working with colleagues on my own team. Communication is natural, and your team feels like part of ours—not like a vendor across the world. [...] The support technicians are knowledgeable, they respond quickly—often multiple times a day—and they understand our problems right away. We can jump into solutions and data gathering quickly. It’s a huge difference. - Daniel W. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-catawba-valley-health-system/) Technology Azure Industry Higher Education The experience has been wonderful. First and foremost, working with our account manager has been great. Having that resource and knowing who they are is important to us. They’ve been with us the whole time, and they haven’t shifted. - Michael R. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-brown-university/) Technology Industry Banking Trust, Verified: Honest Take on Third-Party Microsoft Support What matters is how issues are handled, and I’ve always felt like our team at US Cloud takes ownership. I have a strong relationship with our TAM, and that trust makes a difference. When problems come up, they’re addressed. It’s not perfect, but we’re seeing better value and more responsiveness than we did with Microsoft Unified Support. We’ve increased our hours with US Cloud because we’re leaning on them more, and despite the challenges, we plan to renew. That says a lot. - Jeff V. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-keybank/) Technology Industry Utilities Powering Reliability: Evergy’s Shift from Microsoft Premier to US Cloud As a utility company serving over 1.5 million customers, our reliance on Microsoft technologies is mission-critical. When we made the move from Microsoft Premier to US Cloud, it wasn’t just about cost — though that was a major factor. It was about getting real value and responsive support. With US Cloud, we’re treated like a client, not a number. We get the answers we need, often faster than we did with Microsoft, and our Technical Account Manager is someone we trust. That level of partnership helps us stay ahead—whether we’re managing outages, adopting AI, or keeping energy flowing during storms. - Matt A. [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-evergy/) Technology Industry Manufacturing Flowing Forward: How Caltrol Improved Uptime and Visibility with US Cloud We were looking for a secure, cloud-based partner who could help us create a system where customers and field personnel could log in, access data, and control permissions in real time. With US Cloud, that all came together. Customers can now track inspections and calibrations from their phones or tablets — and that flexibility has been a game-changer. It’s also incredibly reliable, with uptime that has to be 99-point-something percent. The system just works, and support is responsive when we need it. It’s been a great solution. - Bill F [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-caltrol-emerson-impact-partner/) Technology Industry Information and Technology ServicesUtilities So, we knocked it out together and it worked perfectly I just had a case the other day. I turned off a server that we all thought wasn’t doing anything, and it had a small role that got missed. Unfortunately, it wasn't something that was easy for me to recreate and, there was a little bit of documentation, but it was woefully out of date. So I called you guys... I get another call back 20 minutes later from US Cloud with an idea they want to test. Then, less than an hour later, I got a call saying that it's all successful. They've tested it. Everything's good. So, we knocked it out together and it worked perfectly. Six hours later, I got a call from Microsoft. - Ryan H [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-aegion/) Technology VMWare Industry Hospital and Health Care Somebody that actually knows the system that we're having issues on responds. In the past, when we had to reach out to Microsoft, we would get Tier 1 support. Somebody that really didn't know any of the systems. Whereas, with US Cloud, somebody that actually knows the system that we're having issues on responds, instead of us having to go through their hierarchy. We just get the professional. - Jacob H [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-dayton-childrens/) Technology Azure Industry Financial ServicesInformation and Technology Services I just felt like, wow, that was amazing And within an hour, within an hour, US Cloud responded with, I wanna say, 4 engineers. So not only did they bring the right guys to the call, but they brought the cavalry. And it was great because we needed that diversity because it was unique problem... And I just felt like, wow, that was amazing. That was unlike anything I had experienced with Microsoft in my eight years of being with premiere, so I was like…we made the right choice. - Bob L [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-bottomline-technologies/) Technology SharePoint Industry Hospital and Health Care How great it was to feel like somebody was putting me first They [Microsoft] were all about contracts, all about money, all about getting paid. They were not about taking care of me. They were not about making sure that my patients weren’t impacted... So, we decided to move on. And we made it very clear when we signed on with US Cloud that this was our number one priority... I can’t tell you how great it was to feel like somebody was putting me first. - Jeff M [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-parkland-health-hospital-system/) Technology Dynamics CRM Industry Hospital and Health Care A big part of us being successful in moving to US Cloud I think our experience [with US Cloud] is much more positive than any experience we've ever had with Microsoft, and I think that's one of the reasons that we were successful in this change. It's a big pill to swallow for an organization, especially a large organization, to step away from first party support. A big part of us being successful in moving to US Cloud was that responsiveness. - Ed P [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-universal-health-services-inc/) Technology PowerShell Industry Higher Education Microsoft burned hours There were times with Microsoft where we've burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value. - John H [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-saint-louis-university/) Technology M365 - Defender Industry Information and Technology ServicesOther The number one thing is having a TAM But for us, the number one thing is having a TAM that you can reach out to anytime. That has been super helpful. Microsoft got rid of that for those that don’t want to pay a lot of money. Having that TAM has been super helpful with US Cloud. - Kim B [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-trueblue/) Technology Other Non-Microsoft Industry Utilities I was the one who stuck my hand up I was the one who stuck my hand up and said, ‘hey, maybe we should try this’ because for me nothing ventured, nothing gained, and it sends a message to these big companies [Microsoft] that we’re not gonna put up with it. - Wendy H [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-essential-energy/) Technology Other (Portal Support, Account Admin, etc.) Industry Computer Software We found some things that had been running for three years We found some things that had been running for three years, which no one was checking. These VM's were, I don't know, 10 grand a month? Not like a massive chunk in the grand scheme of how much we spend on Azure, but once we got to $40k or $50k a month...it really starts to add up. - James L [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-bede-gaming/) Technology Windows Server Industry Hospital and Health Care It’s amazing how fast you guys respond Sometimes we submit tickets that aren’t even incident related, we just have a question that we want to talk through with someone and your team is always there to offer advice and help right away. We, we leverage you guys, not just for when something's on fire. We truly see US Cloud as a partner. - Ed L [View Full Conversation](https://www.uscloud.com/evidence/client-conversations/client-conversation-amedisys/)