--- title: "Video Testimonials" id: "65135" type: "page" slug: "client-videos" published_at: "2025-10-24T14:33:14+00:00" modified_at: "2026-01-20T20:24:24+00:00" url: "https://www.uscloud.com/evidence/client-videos/" markdown_url: "https://www.uscloud.com/evidence/client-videos.md" excerpt: "[fusion_builder_container type=\"flex\" hundred_percent=\"no\" hundred_percent_height=\"no\" hundred_percent_height_scroll=\"no\" align_content=\"stretch\" flex_align_items=\"flex-start\" flex_justify_content=\"flex-start\" flex_wrap=\"wrap\" hundred_percent_height_center_content=\"yes\" equal_height_columns=\"no\" container_tag=\"div\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" status=\"published\" border_style=\"solid\" box_shadow=\"no\" box_shadow_blur=\"0\" box_shadow_spread=\"0\" gradient_start_position=\"0\" gradient_end_position=\"100\" gradient_type=\"linear\" radial_direction=\"center center\" linear_angle=\"180\" background_position=\"center center\" background_repeat=\"no-repeat\" fade=\"no\" background_parallax=\"none\" enable_mobile=\"no\" parallax_speed=\"0.3\" background_blend_mode=\"none\" background_slider_skip_lazy_loading=\"no\" background_slider_loop=\"yes\" background_slider_pause_on_hover=\"no\" background_slider_slideshow_speed=\"5000\" background_slider_animation=\"fade\" background_slider_direction=\"up\" background_slider_animation_speed=\"800\" video_aspect_ratio=\"16:9\"..." --- # Videos #### Third-Party Microsoft Support in Action See third-party Microsoft support come to life. Our video library cuts through the noise with expert insights, myth-busting comparisons, and real-world savings strategies—all from the leader in third-party Microsoft enterprise support. From Microsoft Unified Support myths to Azure licensing breakdowns, you’ll hear directly from experts who know the industry, including IT leaders, support engineers, and real clients. Whether you’re exploring alternatives or ready to make the switch, these videos deliver the clarity you’re looking for. ## Microsoft Premier Support Switching to US Cloud Former Microsoft Premier Support client discusses his experience leaving Premier Support and moving to US Cloud. Hear about their discovery of US Cloud as the only proven alternative to Microsoft ...Premier Support. Explore this client’s journey with US Cloud and answers to the following questions: - Were you determined to leave Microsoft Premier Support? - When did you realize you COULD leave Microsoft? - Did your relationship with Microsoft suffer after switching? - How has it gone so far with US Cloud support? - How fast or responsive has US Cloud been? - What about ticket resolution times? - What do your engineers think about US Cloud? - Any regrets moving to US Cloud for Premier Support? Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. Their renewal with US Cloud is testimony that the best Microsoft support doesn’t come from Microsoft it comes from US Cloud. US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation. Learn more at: [http://www.uscloud.com](https://www.uscloud.com) [Show More](#) Now Playing Microsoft Premier Support Switching to US Cloud Former Microsoft Premier Support client discusses his experience leaving Premier Support and moving to US Cloud. Hear about their discovery of US ... Former Microsoft Premier Support client discusses his experience leaving Premier Support and moving to US Cloud. Hear about their discovery of US Cloud as the only proven alternative to Microsoft ...Premier Support. Explore this client’s journey with US Cloud and answers to the following questions: - Were you determined to leave Microsoft Premier Support? - When did you realize you COULD leave Microsoft? - Did your relationship with Microsoft suffer after switching? - How has it gone so far with US Cloud support? - How fast or responsive has US Cloud been? - What about ticket resolution times? - What do your engineers think about US Cloud? - Any regrets moving to US Cloud for Premier Support? Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. Their renewal with US Cloud is testimony that the best Microsoft support doesn’t come from Microsoft it comes from US Cloud. US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation. Learn more at: [http://www.uscloud.com](https://www.uscloud.com) [Show More](#) Now Playing Why Emerson Caltrol Chose US Cloud for Microsoft Support Discover how Emerson Caltrol, a leader in flow management for industrial sectors, leveraged US Cloud’s third-party Microsoft support to enable a ... Discover how Emerson Caltrol, a leader in flow management for industrial sectors, leveraged US Cloud’s third-party Microsoft support to enable a scalable, secure, and responsive cloud environment. With hundreds of ...users and clients across nuclear, chemical, and manufacturing industries, Emerson Caltrol required a partner offering 24/7 global support, fast SLA-driven ticket resolution, and robust security. US Cloud delivered — while slashing support costs by up to 50%. Key Takeaways: ✅ US Cloud enables secure, scalable support for industrial flow automation ✅ Real-time asset access via mobile, tablet, or desktop ✅ Unlimited user support for field engineers and clients ✅ Responsive ticketing system with sub-15-minute SLAs ✅ Trusted by Fortune 500 clients in petroleum, food, chemical, and bioscience sectors ✅ Proven 99.9%+ uptime for mission-critical operations ✅100% US-based, Microsoft-certified support engineers Chapters: 00:00 – Introduction to Emerson Caltrol’s industrial role 00:47 – Flow engineering and client industries 01:23 – Cloud solution needs and expectations 01:56 – Real-time asset visibility and permissions 02:19 – Multi-user access and flexible reporting 03:42 – High uptime and field performance 04:21 – Fast, responsive ticket resolution Contact US Cloud to Cut Microsoft Support Costs by 30–50% 🔗 [https://www.uscloud.com/schedule-a-call/](https://www.uscloud.com/schedule-a-call/) #enterpriseit #microsoftsupport #cloudsupport #uscloud #itprocurement #thirdpartysupport #MicrosoftUnifiedSupport #itoperations #IndustrialIT #cybersecurity #microsoft365support #azuresupport #USBasedSupport #globalitsupport #TechOps #emerson[Show More](#) Now Playing Microsoft Unified Support Pricing: We Saved 50% at US Cloud on Microsoft Support IT Operations Manager, Ryan H., discusses big price increases for his Microsoft Unified Support -- and how much he saved by switching to US ... IT Operations Manager, Ryan H., discusses big price increases for his Microsoft Unified Support -- and how much he saved by switching to US Cloud. Hear about their discovery of ...US Cloud as the only proven alternative to Microsoft Unified Support and why they decided to replace Microsoft with US Cloud. Explore Microsoft Unified Support pricing and answers to the following questions: - Why did you switch to US Cloud for your enterprise's Microsoft support? - Switching from Microsoft Unified (Premier) Support to US Cloud, was it worth it? - How much did you save on your Microsoft support costs with US Cloud? Learn how the organization would have experienced a 50% price increase had they returned to Microsoft Unified Support from US Cloud Premier Support in year 2. Their renewal with US Cloud is testimony that the best Microsoft support doesn’t come from Microsoft it comes from US Cloud. US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Unified (Premier) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation. Learn more at: [http://www.uscloud.com](https://www.uscloud.com) [Show More](#) Now Playing Resolving a Critical Azure Outage in 1 Hour – How US Cloud Delivered for Bottomline Technologies In this interview clip, Bottomline Technologies’ Bob Love recounts how he and his team faced a major outage in their Azure tenant—impacting ... In this interview clip, Bottomline Technologies’ Bob Love recounts how he and his team faced a major outage in their Azure tenant—impacting multiple healthcare customers—and how US Cloud rapidly responded with senior ...engineers, identified a complex root cause (firewall rule + load‑balancer + ACL), and restored service. Timestamps: 0:00 ➡️ Introduction & outage scenario 0:26 ➡️ Initial gaps: resources unavailable, escalation needed 0:48 ➡️ US Cloud engagement: 4 engineers in an hour 1:08 ➡️ “Brought the cavalry” — multi‑expert collaboration 1:17 ➡️ Root‑cause revealed: firewall + load‑balancer + ACL 1:33 ➡️ Service restored, client impressed 2:02 ➡️ Why Bob chose US Cloud: cost savings, speed, quality 2:33 ➡️ Proactive value: health‑checks, insight beyond tickets 2:52 ➡️ Outcome: renewal extended to 3 years 🔔 Subscribe today to stay up to date with enterprise IT support insights. 👉 Explore why organizations in all industries are choosing US Cloud over Unified Support: visit uscloud.com. #microsoftsupport #azureoutage #itleadership #cloudsupport[Show More](#) Now Playing Why Microsoft Unified Support Feels More Like Sales Than Support | US Cloud Interview with UHS When every support call turns into “Are you ready to buy another product?” or “There’s a SKU for that,” your IT team’s real challenges get lost. ... When every support call turns into “Are you ready to buy another product?” or “There’s a SKU for that,” your IT team’s real challenges get lost. In this clip, Kristin ...Mondi and Ed Panzeter share first-hand frustrations with Microsoft Unified Support’s upsell culture — and why IT leaders need to rethink their contracts before another renewal cycle locks them in. At US Cloud, we believe support should solve problems, not sell products. 🔗 Learn more: [https://uscloud.com](https://uscloud.com) Timestamps: 0:00 – Microsoft’s “monthly calls” explained 0:29 – The constant upselling problem 1:00 – When support stops solving and starts selling 1:13 – Why IT leaders are rethinking Unified Support #MicrosoftSupport #UnifiedSupport #ITLeadership[Show More](#) Now Playing How US Cloud Rescued a Microsoft Azure Outage – A Real Client Story Join Bob Love, Senior IT Leader at Bottomline Technologies, as he recalls a high‑stakes Azure tenant outage affecting healthcare customers, and ... Join Bob Love, Senior IT Leader at Bottomline Technologies, as he recalls a high‑stakes Azure tenant outage affecting healthcare customers, and how US Cloud’s rapid response turned chaos into stability. Learn how third‑party ...Microsoft support can deliver faster, more agile service with significant savings. Visit our site at uscloud.com for the details about our expert support engineers who made this Azure rescue possible. Timestamps: 00:00 – Introduction: outage scenario 00:26 – When Microsoft resources weren’t available 00:49 – US Cloud’s response: four engineers in one hour 01:17 – Root‑cause: firewall rule + load balancer + ACLs 01:46 – Why this support experience stood out vs. Microsoft 02:02 – Decision factors: cost‑savings, quality, agility 02:55 – Renewal decision: moving to a three‑year commitment #microsoftsupport #AzureOutage #enterpriseit ————— 🔔 Don’t forget to subscribe for more enterprise IT support stories and expertise. 👉 Want to explore how US Cloud can help your organization? Visit uscloud.com #MicrosoftSupport #Azure #CloudSupport #USCloud[Show More](#) Now Playing Better Than Unified: Expert IT Review of Support That’s Faster and More Responsive | US Cloud When Dormakaba’s teams needed Microsoft “chalk and talk” sessions or ticket escalations, months-long delays slowed their projects. That changed ... When Dormakaba’s teams needed Microsoft “chalk and talk” sessions or ticket escalations, months-long delays slowed their projects. That changed with US Cloud. Geoff Stone explains how faster, more responsive service ...empowered Dormakaba to keep projects moving—without sacrificing quality or Microsoft expertise. 🎯 See why global enterprises are moving from Microsoft Unified to US Cloud for third-party Microsoft support. Visit [https://www.uscloud.com/](https://www.uscloud.com/) to see more reviews from our other clients. Timestamps: 00:00 – Tracking escalation and support responsiveness 00:19 – “Chalk and talk” sessions with Microsoft vs. US Cloud 00:49– Why faster, personal support made all the difference #microsoftsupport #uscloud #enterpriseit #customersuccess[Show More](#) Now Playing Real Talk from a Client: Why US Cloud’s Microsoft Support Delivers. #microsoftsupport Gain insight into how US Cloud delivers Microsoft support rivaling the vendor’s own team. Hear from Bob Love at Bottomline Technologies on how ... Gain insight into how US Cloud delivers Microsoft support rivaling the vendor’s own team. Hear from Bob Love at Bottomline Technologies on how US Cloud stood out and then actually delivered on their support promises. Timestamps: 00:00 ➡️ ...Intro 00:05 ➡️ “When we did get a hold of a technical SME at Microsoft…” 00:24 ➡️ “Pre‑sales meetings with US Cloud helped reassure two very important points.” 00:40 ➡️ “I asked to talk to some of the engineers… and I got that.” 00:47 ➡️ “There was a little bit of a cultural unveiling going on there… I thought was cool.” 🔔 Subscribe today to stay up to date with enterprise IT support insights. 🌐 Explore why organizations in all industries are choosing US Cloud over Unified Support: visit uscloud.com. #microsoftsupport #itservices #uscloud #cloudsupport[Show More](#) Now Playing Why We Won’t Go Back to Microsoft Support | US Cloud Client Testimonial Thinking about switching back to Microsoft support? For many organizations, the answer is no—even if Microsoft lowered its costs. In this short ... Thinking about switching back to Microsoft support? For many organizations, the answer is no—even if Microsoft lowered its costs. In this short testimonial, a US Cloud client shares why they ...continue to choose third-party Microsoft support with US Cloud over going back to Microsoft. At US Cloud, we deliver: ✅ Enterprise-grade Microsoft support at up to 50% less than Microsoft Premier/Unified ✅ Faster response times with senior engineers ✅ Flexible, personalized support without the high cost Contact US Cloud today to discuss your Microsoft support needs: [https://www.uscloud.com/](https://www.uscloud.com/) Timestamps: 0:00 – Microsoft isn’t the only support option 0:15 – Microsoft outsources their support team 0:25 – My TAM was not a Microsoft employee 0:28 – Why it makes sense to transition to US Cloud #uscloud #microsoftsupport #thirdpartysupport #MicrosoftUnified #cloudservices[Show More](#) Now Playing Bottomline’s Microsoft Support Switch: Night-and-Day Better ROI Than Unified Support | US Cloud What happens when a global financial tech company leaves Microsoft Unified Support for US Cloud? For Bottomline, the difference was night and ... What happens when a global financial tech company leaves Microsoft Unified Support for US Cloud? For Bottomline, the difference was night and day. Their IT team went from anxiety about ...24/7 coverage to complete confidence—thanks to faster resolutions, aligned engineers, and a TAM who actually helped optimize ROI (instead of upselling). Hear from Bob Love of Bottomline on how US Cloud delivered a superior Microsoft support experience worldwide. Hear more from our other customers at [https://www.uscloud.com/](https://www.uscloud.com/) Timestamps: 00:00 – Global 24/7 support concerns before switching 00:25 – How US Cloud alleviated anxiety with faster resolutions 01:00 – Losing access to a Microsoft TAM was concerning 01:10 – Monthly business reviews at US Cloud that drive ROI 01:26 – How US Cloud’s TAM approach is “180 degrees opposite” from Microsoft #uscloud #microsoftsupport #itleadership #enterpriseit #customersuccess[Show More](#) Now Playing Client Story: Why Bottomline Switched from Microsoft Support to US Cloud Bob Love of Bottomline Technologies shares his team’s firsthand experience with Microsoft Premier/Unified Support and how switching to US Cloud ... Bob Love of Bottomline Technologies shares his team’s firsthand experience with Microsoft Premier/Unified Support and how switching to US Cloud transformed their service delivery. Timestamps: 00:00 – Intro: Why support matters (people + ...service) 00:00:24 – Why the “bits & bytes” narrative misses the mark 00:00:51 – The story of a subject‑matter expert challenge under Microsoft’s model 00:01:11 – How delays directly impacted customer experience 00:02:19 – Why SLAs alone weren’t enough 00:02:39 – Where US Cloud made the difference ➡️If you’re still debating Microsoft Unified Support renewal, this is one you’ll want to watch. Visit uscloud.com to see more about how we can help your team save on Unified or find better Microsoft support. 🔔 Subscribe to see more enterprise IT support stories and expertise in your video feed! #microsoftsupport #thirdpartysupport #uscloud #ITServiceExcellence[Show More](#) Now Playing Seeing US Cloud as a Real Replacement to Microsoft Support When Microsoft changed our client's account team and transitioned them to a new TAM, things started to fall apart. Even though they had definite ... When Microsoft changed our client's account team and transitioned them to a new TAM, things started to fall apart. Even though they had definite proactive projects planned, but couldn’t get ...clear answers—and eventually lost valuable Microsoft Premier hours. That’s when they met with US Cloud. From the very first meeting, the US Cloud team: ✅ Understood the organization's priorities and goals ✅ Brought new ideas and proactive solutions ✅ Demonstrated deep expertise in Microsoft products ✅ Proved that expert support doesn’t have to come only from Microsoft This testimonial shows why many organizations are realizing there’s life outside the Microsoft ecosystem—and why third-party Microsoft support from US Cloud is the smarter choice. Learn more about switching to US Cloud: [https://www.uscloud.com/](https://www.uscloud.com/) Timestamps: 0:00 – Microsoft transitioned our account team to a new TAM 0:08 – Planned tasks without real support 0:19– Losing Microsoft Premier hours 0:29 – First meeting with US Cloud 0:34 – Realizing there’s an expert alternative to Microsoft #uscloud #microsoftsupport #thirdpartysupport #MicrosoftUnified #cloudservices[Show More](#) Now Playing Why We Switched to US Cloud (and Aren’t Going Back to Microsoft) Switching from Microsoft support to US Cloud was a no-brainer. In this testimonial, you’ll hear why one organization: ✅ Found the transition to ... Switching from Microsoft support to US Cloud was a no-brainer. In this testimonial, you’ll hear why one organization: ✅ Found the transition to US Cloud smooth and successful ✅ Plans ...to renew support for years to come ✅ Is exploring additional services beyond Microsoft Premier support ✅ Recommends US Cloud to peers, vendors, and clients ✅ Believes Microsoft would always take them back—but it’s not worth it, even at a lower cost With US Cloud third-party Microsoft support, enterprises save up to 50% on support costs, gain faster response times, and receive direct access to expert engineers. Learn more about switching to US Cloud: [https://www.uscloud.com/](https://www.uscloud.com/) Timestamps: 0:00 – Why moving to US Cloud was a no-brainer 0:13 – Planning to renew for years to come 0:19 – Adding more services beyond Premier support 0:25 – Recommending US Cloud to others 0:37 – Why we won’t return to Microsoft support 0:52 – Final thoughts on the transition to US Cloud #USCloud #MicrosoftSupport #ThirdPartySupport #MicrosoftUnified #TechSavings #CloudServices[Show More](#) Now Playing First-Hand Review: Why Bottomline Technologies Made the Switch from Unified to US Cloud Low anxiety, high reward. Bob Love of Bottomline Technologies shares his team’s first‑hand experience of moving away from Microsoft Support to ... Low anxiety, high reward. Bob Love of Bottomline Technologies shares his team’s first‑hand experience of moving away from Microsoft Support to US Cloud’s third‑party Microsoft support. The risk is not as big ...as you might think. Visit uscloud.com to learn more about how the biggest risk you take is not evaluating US Cloud as a support option before your next support contract renewal. Timestamps: 00:00 ➡️ Intro & problem with traditional Microsoft support 00:24 ➡️ Why they felt the switch was low risk 00:32 ➡️ What they expected vs what they got 00:44 ➡️ Closing remarks & results Ready to explore faster, more reliable support for your Microsoft stack? Don’t wait. Watch now and see how you could transform your support experience. 🔔 Remember to subscribe to this channel for more enterprise IT support stories and expertise. 👉 Ready to check out the leading option for Unified replacement? Visit uscloud.com #thirdpartysupport #uscloud #enterpriseit[Show More](#) Now Playing Why Switch to US Cloud: Faster Microsoft Support You Can Count On (Like Night and Day vs. Unified) When it comes to resolving support tickets, the difference between Microsoft and US Cloud is night and day. In this client testimonial, you’ll ... When it comes to resolving support tickets, the difference between Microsoft and US Cloud is night and day. In this client testimonial, you’ll hear why organizations are switching to US ...Cloud third-party Microsoft support: ✅ Every ticket resolved within 3 business days ✅ Same-day responses with engineers actively working behind the scenes ✅ Personalized service instead of being passed from queue to queue ✅ Confidence that issues are being researched and resolved quickly With US Cloud, you get faster resolution, lower costs, and senior engineers—something Microsoft simply can’t match. Learn how US Cloud can cut your Microsoft support costs in half: [https://www.uscloud.com/](https://www.uscloud.com/) Timestamps: 0:00 – Faster ticket resolution with US Cloud 0:04 – Every ticket solved within 3 business days with US Cloud 0:12 – Responsive support and quick answers 0:26 – Microsoft vs. US Cloud: the difference in service #uscloud #microsoftsupport #thirdpartysupport #MicrosoftUnified #cloudservices[Show More](#) Now Playing Why Microsoft Unified Support Isn’t Enough Now – Client Reality Check from Bottomline Technologies Senior IT leader at Bottomline Technologies, Bob Love, shares his candid experience with Microsoft’s Premier/Unified support—what was promised ... Senior IT leader at Bottomline Technologies, Bob Love, shares his candid experience with Microsoft’s Premier/Unified support—what was promised versus what was delivered—and how enterprises must think differently about Microsoft support ...if they want to get the IT support their teams actually need. Timestamps: 00:00 – Intro: Why support matters for customers and employees 00:26 – Spotting the gap between spend and service quality 00:51 – Real‑world example: needing a SQL Server expert 01:22 – The challenge: what you pay versus what you actually get 02:18 – Waiting days for the “right” resource even on critical issues 02:52 – Key takeaway: what true support should deliver (and what ours does) 🔔 Subscribe today to stay up to date with enterprise IT support insights. 👉 Explore why organizations across industries finding better service and pricing at US Cloud: visit uscloud.com. Hashtags: #microsoftsupport #thirdpartysupport #enterpriseit #uscloud[Show More](#) Now Playing Make the Switch to US Cloud—It's Worth Trying Out. Microsoft Will Welcome You Back Anytime. Thinking about switching from Microsoft support? Many organizations have—and they aren’t looking back. In this client testimonial, you’ll hear ... Thinking about switching from Microsoft support? Many organizations have—and they aren’t looking back. In this client testimonial, you’ll hear how US Cloud delivers: ✅ Proven success with upgrades and planning ...sessions ✅ Significant cost savings compared to Microsoft support ✅ A smoother transition than expected ✅ Support so good that even if Microsoft lowered prices, it still wouldn’t be worth switching back Microsoft will always welcome you back—but with US Cloud third-party Microsoft support, you may never want to return. Learn more about US Cloud and how we can cut your Microsoft support costs in half: [https://www.uscloud.com/](https://www.uscloud.com/) Timestamps: 0:00 – Why we chose US Cloud 0:04– Real experiences with upgrades & planning sessions 0:13 – The transition to US Cloud 0:15 – Microsoft would welcome us back and take our money 0:20 – Why we won’t go back to Microsoft support #uscloud #microsoftsupport #thirdpartysupport #MicrosoftUnified #cloudservices[Show More](#) Now Playing Why US Cloud Support Beats Microsoft’s “One of 120 Customers” Approach | Interview with UHS When you’re one of 120+ clients under a Microsoft TAM, responsiveness takes a backseat. At US Cloud, our clients see the difference: faster ... When you’re one of 120+ clients under a Microsoft TAM, responsiveness takes a backseat. At US Cloud, our clients see the difference: faster response times, real relationships, and support that ...scales with your needs. Before your Microsoft Unified Support contract is up for renewal, now is the time to prepare—before you’re locked into another year of slow escalations and limited visibility. Visit [https://www.uscloud.com/](https://www.uscloud.com/) to get started. Timestamps: 0:00 – Intro: Microsoft account manager challenges 0:24 – The US Cloud difference: fast, responsive, relationship-driven 1:12 – Real client experience: quick escalations, clear communication, relationship-driven #MicrosoftSupport #UnifiedSupport #ITLeadership[Show More](#) Now Playing Why Dormakaba & Bottomline Left Microsoft Unified for US Cloud Third-Party Support Two IT leaders share their firsthand experience switching from Microsoft Unified Support to US Cloud—and why it just made more sense than ... Two IT leaders share their firsthand experience switching from Microsoft Unified Support to US Cloud—and why it just made more sense than settling for escalating prices and decreasing support quality. ...By switching, the teams at Dormakaba and Bottomline got faster SLAs, direct access to Microsoft-certified experts, and a significant reduction in support costs. These combined benefits gave their global operations the responsiveness they needed without compromise. If you’re re-evaluating your Unified renewal, this is what a better alternative looks like. Watch now and then head to [https://uscloud.com](https://uscloud.com) to learn how US Cloud helps enterprises save 30–50% on Microsoft support while improving response times. Timestamps: 00:00 – Why they switched from Microsoft Unified Support 00:25 – What made US Cloud stand out 00:45 – Faster response times and expert engineers compared to Unified 01:08 – The real product clients get from US Cloud 01:20 – The true cost of Unified renewals 02:00 – Evaluating ROI across internal departments 02:43 – The ultimate reason for switching #microsoftsupport #uscloud #enterpriseit[Show More](#) Now Playing How to Confirm ROI Before Switching from Microsoft Unified Support | US Cloud Client Insights Before switching from Microsoft Unified or Premier Support, every IT leader asks: Will it really pay off? In this video, Bob Love (Bottomline) ... Before switching from Microsoft Unified or Premier Support, every IT leader asks: Will it really pay off? In this video, Bob Love (Bottomline) and Geoff Stone (Dormakaba) share how their ...organizations proved the ROI before making the switch—and how US Cloud delivered beyond expectations. 💡 Learn how to evaluate risk, validate ROI, and confidently transition your Microsoft support with proven results. Timestamps: 00:00 — Why IT leaders hesitate to switch from Microsoft Unified 00:22 — CFO perspective: where ROI and value intersect 00:50 — Dormakaba’s results: cost savings and quality support 01:50 — Hidden time savings after moving to US Cloud 02:13 — Risk management and the role of partnership in transition #microsoftsupport #uscloud #itleadership #thirdpartysupport #enterpriseit[Show More](#) Now Playing How Dormakaba Overcame the Fear of Leaving Microsoft Support | US Cloud Success Story When Dormakaba made the switch from Microsoft Unified to US Cloud, they faced one big question: “Can third-party Microsoft support really match ... When Dormakaba made the switch from Microsoft Unified to US Cloud, they faced one big question: “Can third-party Microsoft support really match Microsoft’s quality?” Geoff Stone shares how his global ...IT team overcame internal resistance, built confidence through accountability, and found a true support partner in US Cloud—one that listens, adapts, and delivers measurable results. Timestamps: 00:00 – The biggest fears about leaving Microsoft Unified 00:29 – Comfort vs. quality: overcoming internal doubts 01:00 – Building trust through early feedback loops 01:54 – Direct access to decision-makers: a better support model 02:30– Tracking SLAs and outcomes 02:49 – Transitioning away from Microsoft TAMs 03:18 – Driving accountability within the IT organization 03:48 – Two years later: what changed #microsoftsupport #thirdpartysupport #uscloud #customersuccess #itleadership[Show More](#) Now Playing How One IT Leader Escaped Microsoft Unified 3x Price Hike by Switching to US Cloud When Microsoft retired Premier Support, one IT leader faced a Unified renewal that was more than triple the cost. Instead of accepting it, they ... When Microsoft retired Premier Support, one IT leader faced a Unified renewal that was more than triple the cost. Instead of accepting it, they trialed US Cloud during contract overlap—telling ...their teams: “Don’t call Microsoft, call US Cloud.” The result? Better service, real savings, and freedom from Microsoft’s lock-in. With Unified renewals ahead, now is the time to prepare your strategy. See how US Cloud can help your enterprise escape the Microsoft money trap. Visit [https://www.uscloud.com/](https://www.uscloud.com/) to learn more about how to escape the Microsoft price hike trap—before your next contract renewal comes up. Timestamps: 00:00 – Facing the Microsoft Unified price hike 00:23 – Searching for alternatives 00:39 – Trialing US Cloud vs. Microsoft 00:55 – Results: Better support + cost savings #MicrosoftSupport #ITSavings #UnifiedSupport[Show More](#) Now Playing Switching from Microsoft Unified to US Cloud: Faster Support & Lower Cost (Client Review) Senior IT leader Bob Love from Bottomline Technologies shares the experience of moving his team from Microsoft Premier/Unified Support to ... Senior IT leader Bob Love from Bottomline Technologies shares the experience of moving his team from Microsoft Premier/Unified Support to US Cloud. Learn how his organization achieved better quality support at a lower ...cost, with less risk and faster outcomes. Real savings + improved service = two victories. Making the move isn’t as scary as you might think. Timestamps: 00:00 – Introduction & context 00:00:04 – “Low expectations” of Microsoft support 00:00:24 – Assessing risk and the decision to switch 00:00:44 – The potential upside: cost savings + better service 00:01:03 – Minimal anxiety during the change 🔔 Subscribe to our channel today to get enterprise IT support insights right in your video feed. 👉 Check out the third-party Microsoft support that offers low-stress onboarding, slashed costs, and high-quality support: visit uscloud.com. #microsoftsupport #thirdpartysupport #itleadership #uscloud[Show More](#) Now Playing Why Enterprises Are Choosing US Cloud Over Microsoft Unified Support to Avoid Unnecessary Downtime When downtime strikes, minutes matter. For many enterprises, Microsoft Unified Support doesn’t deliver the responsiveness IT leaders need to keep ... When downtime strikes, minutes matter. For many enterprises, Microsoft Unified Support doesn’t deliver the responsiveness IT leaders need to keep mission-critical systems running. In this video, Ed Panzeter shares why ...his organization left Microsoft Unified for US Cloud—and how faster response times and hands-on support made all the difference. As Microsoft contract renewals approach, now is the time to evaluate whether you’re truly getting the support your business deserves. Visit [https://www.uscloud.com/](https://www.uscloud.com/) today to learn more about how you can get mission-critical Microsoft support without the premium price tag. Timestamps: 0:00 – Why Microsoft Unified wasn’t enough 0:10 – Faster response times with US Cloud 0:34 – The challenges of moving away from Microsoft first-party support 0:43 – Why responsiveness drives success #MicrosoftSupport #UnifiedSupport #USCloud[Show More](#) Now Playing Why We Left Microsoft Unified Support for US Cloud | Bottomline Technologies #microsoftsupport At US Cloud, we believe enterprise Microsoft® support should deliver faster response, deep senior‑engineer expertise, and transparent value—not ... At US Cloud, we believe enterprise Microsoft® support should deliver faster response, deep senior‑engineer expertise, and transparent value—not rising costs and sales‑driven upsell. In this interview with Bottomline Technologies, Bob Love outlines ...why he and his team made the support change and how it impacted their operations. Timestamps: 00:00 – Introduction: Why support matters 00:05 – Bob Love: “You guys come in at A at a discounted rate compared to Microsoft…” 00:23 – On cost, budget and executive pressure 00:43 – On experience with Microsoft Premier/Unified being more about “buy more” than solve the problem 00:54 – Bob Love: “If … the quality of service … buy more products … my operating budget goes up and it doesn’t solve my problem.” 01:08 – Summary: What better support looks like. 👉 Ready to explore the support alternative that aligns with your goals (not vendor upsells)? Visit uscloud.com 🔔 Subscribe to our channel today to stay up to date with enterprise IT support insights #MicrosoftSupport #EnterpriseIT #USCloud #ThirdPartySupport[Show More](#) Now Playing Why These IT Leaders in Finance and Manufacturing Left Microsoft Unified for US Cloud Support Two enterprise IT leaders—Bob Love of Bottomline and Geoff Stone of Dormakaba—share why they made the switch from Microsoft Unified to US Cloud’s ... Two enterprise IT leaders—Bob Love of Bottomline and Geoff Stone of Dormakaba—share why they made the switch from Microsoft Unified to US Cloud’s third-party Microsoft support. Hear how verified customer ...references, genuine SLAs, and significant cost savings helped them confidently move forward with a partner that truly delivers. Timestamps: 00:00 – Why customer references were the most trusted proof 00:35 – The difference between “checking a box” and real SLAs 01:01 – Improving quality and saving money: the win-win 01:23 – Vetting third-party Microsoft support for trust and track record #microsoftsupport #thirdpartysupport #itleadership #enterpriseit #uscloud[Show More](#) Now Playing Why UHS Walked Away from Microsoft Unified Support and Switched to US Cloud When UHS faced poor service and a 3x price increase for Microsoft Unified Support, leadership knew it wasn’t sustainable. Hear from Kristin Mondi ... When UHS faced poor service and a 3x price increase for Microsoft Unified Support, leadership knew it wasn’t sustainable. Hear from Kristin Mondi on how her team made the switch—and ...why now is the time for IT and procurement leaders to prepare for their own contract renegotiations. Don’t wait until you’re locked in for another year of overspending. Learn what questions to ask and what alternatives to explore. Visit [https://www.uscloud.com/](https://www.uscloud.com/) to see what your next steps are. Timestamps: 0:00 – UHS experience with Microsoft Premier Support 0:08 – Option of returning to Microsoft if US Cloud doesn’t work 0:20 – The impact of 3x cost increases 0:42 – Leadership’s budget-driven decision #MicrosoftSupport #UnifiedSupport #ITLeadership #CostOptimization[Show More](#) Now Playing Why Bottomline Chose US Cloud Talent Over Microsoft Unified Support | Client Review Bob Love of Bottomline Technologies shares how US Cloud overcame the common concerns enterprises have when moving away from Microsoft’s Unified ... Bob Love of Bottomline Technologies shares how US Cloud overcame the common concerns enterprises have when moving away from Microsoft’s Unified Support model—and how support quality, culture and responsiveness can still be elevated ...while costs are reduced. Check out uscloud.com to see how your team can benefit from a thoughtful and highly supported transition out of Microsoft’s monopolistic policies. Timestamps: 0:00 – 00:04 ➡️ Introduction: the challenge with Microsoft Unified Support 0:04 – 00:23 ➡️ Concerns around talent, bench strength, and culture 0:23 – 00:41 ➡️ Pre‑sales experience with US Cloud: talking to engineers, getting reassurance 0:41 – 00:46 ➡️ Culture reveal: why the team matters in support 00:46 ➡️ Closing summary and next steps 🔔 Subscribe to the US Cloud channel for more enterprise IT support stories and expertise. 👉 Want to explore why Fortune 500 companies are switching from Unified to US Cloud? Visit uscloud.com #microsoftsupport #thirdpartysupport #uscloud[Show More](#) Now Playing Why IT Leaders Are Choosing US Cloud Over Microsoft Support | Client Testimonial Hear firsthand from Bob Love at Bottomline Technologies about the real reasons his team switched from Microsoft’s “Unified” (Premier) support to ... Hear firsthand from Bob Love at Bottomline Technologies about the real reasons his team switched from Microsoft’s “Unified” (Premier) support to US Cloud: affordability, alignment with customer needs, and support ...that doesn’t upsell. 🎯 In this video you’ll hear about: 00:00 – Introduction & pricing comparison 00:22 – Why affordability matters 00:38 – How Microsoft’s support became a “pre‑sales tool” 00:56 – The disconnect between spending and service quality 01:03 – Final thoughts from Bob Love If you’re evaluating support for your Microsoft stack, this is the kind of honest insight you’ll need to consider when evaluating your support options. Visit uscloud.com to see more of what drew the Bottomline team out of the monopolistic pricing relationship with Unified. 🔔 Subscribe today to stay up to date with enterprise IT support stories and expertise. 👉 Explore why organizations in all industries are choosing US Cloud over Unified Support: visit uscloud.com. #microsoftsupport #itleadership #clienttestimonial #uscloud[Show More](#) Now Playing Why We Switched to Third-Party Microsoft Support | US Cloud Client Review Hear firsthand from a long-time Microsoft user on why this team decided to leave the Microsoft ecosystem and move to third-party Microsoft ... Hear firsthand from a long-time Microsoft user on why this team decided to leave the Microsoft ecosystem and move to third-party Microsoft support with US Cloud. From concerns about outsourced ...support to discovering a more efficient, personalized experience — this client shares what made them reconsider their options. ⏱ Timestamps: 00:00 – Long-time Microsoft user reconsiders their support options 00:15 – Realization about Microsoft's outsourced support model 00:21 – Why switching to third-party Microsoft support made sense ✅ Looking for faster, more cost-effective Microsoft support? Visit [https://www.uscloud.com](https://www.uscloud.com) to learn how US Cloud can help your enterprise thrive with premier third-party Microsoft support. #microsoftsupport #thirdpartysupport #uscloud #enterpriseit #Office365Support #TechSupportReview[Show More](#) Load More