MICROSOFT AZURE PREMIER SUPPORT

Microsoft Azure Premier Support from US Cloud Delivers Comprehensive Support for Your Microsoft Azure Platform. Save 30% to 60% and Receive 3x Faster Response Time than Microsoft Rapid Response for Azure.

Microsoft Unified Support Cost Savings - 30-60%

30% – 60%
Savings vs.
Microsoft

US Cloud Premier Support 6 Minute Response Time

6 Minute
Response from

Live Engineer

US Citizen Premier (Unified) Support at US Cloud

All US Citizens
ITAR/DFARS
Compliant

Microsoft Certified Engineers - US Cloud

67,000 Tickets
< 1% Escalated
to Microsoft

Microsoft Certified Partner - US Cloud

Enterprise,
Cloud, Dev
c. 1999

Fortune 500 Premier (Unified) Support Customers at US Cloud

Trusted by
Fortune 500
Worldwide

THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT

Microsoft Certified Partner - US CloudMicrosoft Cloud Solution Provider (CSP) - US Cloud

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality MSFT support at a lower price
Video ThumbnailMicrosoft Premier Support Switching to US Cloud - youtube Video

US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud Premier Support Client ListUS Cloud is Trusted World Wide

US Cloud is a trusted, experienced Microsoft Partner with global Fortune 500, Small and Medium Enterprise (SME), US Federal, State and local government clients.  Here’s why:

  • 20+ year Microsoft Partner; 15+ year Certified Partner, 5+ Cloud Partner
  • Over 67,000 tickets worked, 5,000+ migrations managed, deep Microsoft experience
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Supporting Fortune 100s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Why You Need Azure Premier Support

Azure Premier Support Cost Savings with US Cloud

Save 30-60%
vs Microsoft Azure Rapid Response as part of Premier Support

Azure Premier Support Better Response Time with US Cloud

3x Faster Response
than MS Rapid Response for Azure initial response time, resolve Azure issues quickly

All US Citizens with US Cloud Azure Premier Support

Never Outsourced
Azure Premier support is All-American (literally) and ITAR/DFARS compliant

Azure Premier Support Hours Never Expire at US Cloud

Hours Never Expire
Always be able to open Azure support tickets whenever needed

US Cloud Azure Premier Support for All Microsoft Azure Platforms and Applications

Microsoft Azure Expertise
Collaborate with a trusted account manger who’s invested in your priorities

Microsoft Azure Premier Support Ticket Escalation at US Cloud

<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to Microsoft product teams

Get Azure Priority Support with Azure Premier Support at US Cloud

Azure Priority Support
Get the fastest prioritized response times for business critical Azure support

Comprehensive Enterprise Support Across All Your Technology Platforms – Microsoft, Cisco, VMware and AWS

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

Azure Premier Support at US Cloud Saves 30 to 60%

30 to 60% Azure Support Cost Savings

Recent analyst research shows that most Microsoft Premier Support (including Azure Rapid Response) customers will see a 30-60% price increase when Microsoft switches to Unified Support in 2018. US Cloud can save you that 30-60% with its Azure Premier Support because you only buy the Azure support hours you need and the hours never expire.

Microsoft Azure Premier Support Cost Savings at US Cloud - Analyst Research

WHAT THE ANALYSTS ARE SAYING:

Early reports from both industry analysts and client companies point to a significant price increase on the horizon for Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over +100% and beyond.

US Cloud Azure Premier Support 3 Times Faster Than Microsoft Rapid Response Time

3x Faster Azure Response

Is your Azure issue business critical? US Cloud will respond to your Azure support ticket in six minutes or less – 3x faster than Microsoft. Receive prioritized Azure problem resolution for your most complex Azure issues. Get the fastest prioritized response times for Azure with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Azure Premier Support offers the top problem resolution services to you.

6-minute Initial Response Time (IRT) SLA Guarantee with Azure Premier Support from US Cloud

All-American (US citizens) Support Team with US Cloud Azure Premier Support Services

NEVER OUTSOURCED

Azure Premier Support from US Cloud is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize Azure platform and application availability with All-American Microsoft Azure service delivery. Azure Premier Support includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud Azure Premier Support service delivery is never outsourced. Recover faster or prevent service disruptions altogether with reliable Microsoft Azure support delivered entirely by US citizens.

US Cloud Azure Premier Support Delivered from Heartland USA by US citizens

US Cloud Azure Premier Support is Never Outsourced and Does Not Use Overseas Call Centers

Azure Premier Support Hours Never Expire at US Cloud

Azure Hours Never Expire

Always be able to open Azure support tickets whenever needed. Don’t sweat trying to keep track of Azure support hours used, remaining, or expiring. Elevate your Microsoft Azure technical support – Open tickets on behalf of your team and reduce frustration with prioritized response times and all Azure tickets worked by US citizens.

US Cloud Premier Support hours never expire

Microsoft Azure Rapid Rapid Response (Premier) Support Hours Expire

MICROSOFT AZURE EXPERTISE

US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio).  We are Microsoft certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments.  Leverage US Cloud Microsoft Azure expertise to optimize your Azure cloud platform and applications with Azure cloud consults, Azure cloud roadmaps, or Azure risk assessments.

Microsoft Azure Partner - US Cloud

US Cloud is a Microsoft Azure Solution Provider

US Cloud Azure Premier Support Escalates Less Than 1% of All Tickets to Microsoft Azure Product Team

<1% of Tickets Escalated

Azure Premier Support from US Cloud has resolved more than 61,000 tickets with less than 1% escalated to Microsoft Azure and other product teams for source code issues. As part of this Azure escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.

Receive Azure Priority Support with Azure Premier Support at US Cloud

AZURE PRIORITY SUPPORT

You won’t need to worry about wasting time explaining your Asure issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft Azure certified engineers. All Azure Premier support engineers are US citizens who will quickly resolve your most complex issues.

Microsoft Azure Rapid Response (Premier) Support vs US Cloud Azure Premier Support Call Routing

Cross-Platform Azure Premier Support

Cross-Platform Support

Get comprehensive Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft Azure expertise for guidance, implementation and training in fast-growing Azure solutions areas. US Cloud Azure Premier support helps you identify Azure risks, prevent issues, and improve your Azure migration readiness.

US Cloud Cross Platform Support

Next Steps - Azure Premier Support at US Cloud

Take the Next Step for Azure Premier Support

Relying heavily on Microsoft Azure means that when you have a problem, you need to be able to call and talk to an Azure expert right away.  There is nothing worse than waiting for a call-back from support while systems are down.  Avoid feeling helpless when something goes wrong in Azure. Get US Cloud Premier support for Azure to make sure you are covered and getting the most of your Azure investment.