Children’s Hospital Association $114M In Microsoft Support Savings Forecasted

Children's Hospitals Get 2nd Opinion on Microsoft Support

Children’s hospitals are looking to US Cloud for Microsoft support. Children’s Hospital Association (CHA) members are forecasted to save $114M over the next 5 years by switching from Microsoft Premier and MS Unified Support to US Cloud. The millions of dollars in savings can make a significant difference in staffing, digital health investment, and delivering better care for our nation’s children.

Key Performance Indicators (KPI): Hospital IT Efficiency Gain | Health IT Cost Reduction
Audience: CIO and IT Executives | Sourcing, Procurement and Vendor Management

Children's hospitals healthcare save $114 million dollars with US Cloud Microsoft Support

Top 5 Children’s Hospital Challenges in 2023

  1. Geopolitical issues in the world. One of the impacts of overturning Roe v. Wade is likely to be an influx of children entering the healthcare system with very complex medical needs. The expectation is that NICUs will see more acutely ill babies with multiple comorbidities that need expensive and extensive care. Also, programs serving the needs of LGBTQ children face significant backlash in some communities, including the threat of violence at facilities.
  2. Staffing costs and shortages. The pandemic took its toll on healthcare workers, causing overwhelming burnout that led to many people leaving the profession. Meanwhile, younger caregivers seek a better work-life balance and are working fewer hours. The cost of staffing has also risen dramatically with higher wages being demanded by those available to work. As a result of these factors, there’s concern that more of the caregiving burden will fall on patient families, which can have a ripple effect on the health of caregivers and patients.
  3. Behavioral and mental health. Depression, anxiety, ADHD, substance abuse, and suicide are taking their toll on today’s youth. According to statistics shared by U.K.-based mental health charity Mental Health Foundation, 10 percent of children and young people ages 5 to 16 have a clinically diagnosable mental health problem and 20 percent of adolescents may experience a mental health problem in any given year. COVID-19 had an impact on children, as well. Facilities are seeing long wait times for appointments, a lack of behavioral and mental health service providers, and no capacity for outpatient care.
  4. Increased medical complexity. Due to advancements in medical care, babies born as early as 20 and 21 weeks are now being kept alive and often living for 20 to 30 years with a constant need for ongoing medical care. The cost of care for these children, both upfront and over their lifetime, is often high as they frequently have multiple conditions requiring treatment. The impact on a facility is significant, too, starting with the need for bigger rooms to accommodate more complex care, larger care teams, and family members. These children will usually require much longer stays in the hospital, leading to a need for more beds and staffing, as well.
  5. Futureproofing. When building and operational costs rise dramatically every month, budgeting for the future becomes a moving target. Additionally, there are challenges that come with planning for a project that’s not going to be completed and occupied for 10 to 12 years. Plus, how do we identify technology that will drive efficiency and better care versus only adding to the project’s cost? Technology is changing quickly; who will pay to try it first?
Top 5 Children's Hospital Challenges in 2023

Children’s Hospitals Digital Health Priorities


Health IT – Fully Leverage EHR Systems

Pediatric Electronic Health Record (EHR) systems are different than those created for adult patients.  But not implementing or deploying full feature sets hurts the patient and family experiences at Children’s Hospitals.

Take advantage of the tools in your EHR and turn on features in the patient portal: things like online bill pay, online statements, the ability to communicate with your provider, the ability to see your results, and to schedule appointments. Those will greatly improve the experience of your patients and families.

Telemedicine – Lean Into Virtual Visits

Children’s Hospital are able to offer virtual visits (also called telehealth or telemedicine visits) in most clinics. Virtual visits allow the patient and family to have a medical appointment with your clinical care team via video from the comfort of their own home or another convenient location.

During the appointment, they will be able to talk with your care team, review care plans, and even see x-rays or lab results. To have a virtual visit, all they need is a mobile device, tablet, or computer with a Wi-Fi connection.

Medical Devices – Embrace Remote Exam Devices

Use TytoCare to capture at-home exam data in real time. TytoCare is an FDA-approved medical device that allows you and your child to carry out certain physical exams from home with the guidance of your Children’s Hospital clinician. With TytoCare, you can send your at-home exam directly to your child’s clinician or capture it in real time during a virtual visit.

The TytoCare device allows you to capture high-quality recordings of the heart and lungs, as well as high-quality digital images and videos of the ears, throat, and skin. You can also measure heart rate and body temperature through a TytoCare device. Using the information you collect, your child’s clinician can then provide you with a diagnosis, treatment plan, and prescription if needed.

Children's Hospitals Digital Health Priorities

Children's Hospitals to Save $114M on Microsoft Support

When building and operational costs rise dramatically every month, budgeting for the future becomes a moving target. Children’s hospitals have discovered US Cloud Microsoft Support Services which allows them to make an immediate impact on their IT Health budget with 30-50% cost savings vs Microsoft Premier/Unified Support. In addition, pediatric care facilities can reliably predict future support costs while increasing their operational efficiency and uptime of critical systems via 25% faster ticket resolution.

Children’s Hospital Association (CHA) member hospitals are forecasted to save $114M dollars over the 5 years by replacing Microsoft Premier and MS Unified Support with US Cloud. The millions of dollars in savings can make a significant difference in staffing, digital health investment, and delivering better care to your community’s children.

The healthcare industry is undergoing a technology upheaval as healthcare organizations transform their business models to comply with government mandates and work to improve operational efficiencies to drive down costs. Overburdened healthcare teams cannot afford Microsoft cloud or systems downtime.

Hospitals and their IT support teams must move to a new level of patient care management. Microsoft Cloud for Healthcare Support leverages the industry’s fastest time to resolution for all Microsoft technologies leading to significant operational efficiency gains. In addition, the economic benefits drive down costs and conserve precious funds.

The 25% efficiency gain and 30-50% cost savings allow healthcare organizations to reinvest strategically to provide more efficient care, personalize patient experiences, and process vital clinical and operational data for later analysis.

Microsoft Healthcare Support at US Cloud has become the industry’s top support partner

US Cloud Microsoft Support for Healthcare is a trusted partner to many of the nation’s top healthcare organizations, providing national healthcare and medical IT support services with the highest degree of success. Our specific focus is in healthcare support and we have developed an industry-leading approach that places the top Microsoft certified engineers available 24/7 to hospitals and medical facilities worldwide.

The acquisition of the best and most cost effective Microsoft support in the ultra-complex healthcare industry is essential. At US Cloud, our goal is to provide the fastest, most economical expert Microsoft support to our healthcare clients and become a  long-term pillar of their organization.

US Cloud healthcare clients include 5 of the top 10 children’s hospitals, the largest hospital association in western US, top 5 largest healthcare provider in US and UK, 3 out of top 5 cancer research facilities, and many other regional and state healthcare organizations who rely on US Cloud to help keep their Microsoft systems available while reducing cost.

Clinicians need to cut through the clutter of overburdened internal IT support teams and slow Microsoft OEM support so they can spend more quality time with patients instead of waiting for ticket resolution. The right healthcare support solution can save time, save money, and improve patient outcomes. To deliver more efficient care, organizations need support solutions that can help them securely fix time sensitive issues, reduce downtime, decrease IT burnout, and enhance financial sustainability.

US Cloud Microsoft Support for Healthcare drives positive changes to healthcare organizations in several areas:

  • Cost reduction.
  • Increased operational efficiency.
  • Improved support data security.

In addition, Microsoft Support for Healthcare is built to meet industry and regulatory requirements such as the General Data Protection Regulation, HITRUST, and HIPAA.

US Cloud Microsoft Support for Healthcare Hospitals

Your Hospital’s Prescription for IT Health

As innovations in healthcare quickly advance in uncertain times, Microsoft support care has become more intricate and specialized. Microsoft Cloud for Healthcare Support provides actionable solutions to these challenges. While healthcare providers strive to deliver the best possible care to patients, US Cloud Microsoft Support for Healthcare strives to maximize the availability and efficiency of your IT infrastructure, reduce your risks, and improve productivity.

Across the Healthcare IT lifecycle, US Cloud Healthcare Support Services is here to support your organization at every stage. Whether you’re a global healthcare provider or a local clinic, Microsoft Cloud for Healthcare Support can help your organization build competencies and knowledge to confidently deploy, operate and support Microsoft technologies in your IT environment. Our proactive services help support every phase of your operational lifecycle, from assessing the health of a current implementation through to planning a prescription for health to stabilize, educate, prevent and optimize your healthcare IT infrastructure.

MS Healthcare Cloud Support Lifecycle

“As your advocate within US Cloud Premier Support for all Microsoft technologies, I’ll work with your hospital’s IT team to devise and manage a service delivery plan to address risks, maximize your organization’s IT health as well as drive savings, and operational efficiency.”

– Mike Elliott, Sr. Technical Account Manager (TAM)

Microsoft Mission Critical Support for Children's Hospitals

US Cloud Premier Support for mission critical environments provides the highest level of service and support for the most demanding healthcare environments. Receive 15 minute response times 24/7 across the globe for all Microsoft technologies across all support incident severities. Designated System Engineers (DSE) and Technical Account Managers (TAM) required to maximize efficiency, uptime, and time to resolution.

Improve business continuity with an integrated support program for your most critical solutions. Use US Cloud Mission Critical Support for Healthcare for a solution validation exercise along with deep architectural reviews that will enable you to:

  • Effectively review your healthcare infrastructure for risk mitigation and support optimization.
  • Attain and maintain continuity by working closely with a DSE who facilitates proactive services, remediation and problem resolution measures, and knowledge transfers.
  • Rapidly restore healthcare operations, if issues arise, by taking advantage of the fastest problem-resolution support available from US Cloud Microsoft Support Services.

Plan for high availability with access to on-site expertise direct from the Microsoft experts at US Cloud. Extend your IT team with a Microsoft Solution Engineer who has deep knowledge of your mission-critical solution and can work with teams across US Cloud to deliver:

  • An effective service delivery plan and ongoing proactive measures based on the solution validation and architectural reviews
  • Remediation and problem-resolution activities to help optimize your IT performance.
  • Coordination of workshops and training programs to equip your IT staff with the latest technology information and best practices.
Microsoft Mission Critical Support for Healthcare
Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on support costs.

Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.