US Cloud™ has been working with Microsoft for 20+ years (time flies when you’re having fun) and we’ve been able to provide a cost-effective alternative for their prospective Premier (or Unified) Support customers who need all-USA-based support and more cost-efficient support.
We’ve been hearing from a lot of folks lately that when they are asking Microsoft for help with SQL Server, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), or when they want a Technical Account Manager (TAM), SAM, or Dedicated Support Engineer (DSE), Microsoft is only including that level of support with the purchase of a supersized amount of support hours.
If you don’t need that many hours, you are still forced to purchase that amount in order to get the specific support level needed.
US Cloud can customize a support strategy to provide exactly what you need. Whether that is a prepaid bank of support hours for a specific project, a more encompassing safety net to provide support for your entire Microsoft stack at an hourly rate, or a monthly subscription plan for support as a service, US Cloud’s expert, 24/7, all-USA-based Microsoft support is available on premises or in any cloud.
So, for example, if you’re looking for SCCM and SCOM help, but only need a fraction of the support hours that Microsoft is requiring you to purchase in order to get SCCM and SCOM support, US Cloud can provide a hourly rate for that project so that you get exactly the kind and exactly the amount of support you need.
Or, if you’re looking for a ‘in case of emergency break glass’ package of support for your Microsoft stack, but you don’t need the amount of hours Microsoft is requiring you to purchase in order to get a TAM or DSE, or you don’t need the amount of hours Microsoft is requiring you to purchase to ensure that your support tickets are not being outsourced overseas, US Cloud can provide a hourly rate for that level of coverage so that you can control support costs and get a better support experience.
Contact US Cloud to discuss your unique needs.