MICROSOFT 3RD PARTY SUPPORT AT US CLOUD UNLIKE OTHER THIRD PARTY SUPPORT PROVIDERS
Microsoft Third Party Support by US Cloud does not sever your relationship with Microsoft. Maintain your OEM relationship with MS while saving 30-50% at US Cloud.
Audience: IT Sourcing, Procurement and Vendor Management | Enterprise IT Executives | Microsoft Premier & MS Unified Support Subscribers
Rimini Street – First Taste of Third Party Support
We recently had a large enterprise consultant doing work for a Fortune 50 multi-national who had looked at Rimini in the past for Oracle support but determined that the risk was too high due to the lawsuit with Oracle.
The enterprise had passed on engaging with US Cloud in 2020 but the consultant pressed them to take a look this year. We learned from the consultant that the Fortune 50 assumed that Rimini Street and US Cloud were similar third party support providers. We are not.
Here’s a quick refresher on Rimini Street vs Oracle and why early third-party support was not for everyone.
Five years of lawsuits, legal battles, and court cases leading to a 2015 trial. Then, four years of appeals cases; a secondary phase of Rimini Street and Oracle basically chasing their own losses.
After over ten years, and an ordeal that had cost Rimini Street $98M, many organizations naturally drew their own conclusions about the validity of third-party support.
Microsoft Recommends US Cloud Third Party Support
We have several clients who have been referred to us from Microsoft. These progressive MSFT reps seem to understand that some of their Premier/Unified customer base simply can’t afford the service due to Covid downturn, Unified increases, loss of SAB credits, etc…
Microsoft has also sent clear signals that its focus is on mid to large enterprises. Many small enterprises are now falling below the minimum requirements of Enterprise Agreements (EA) and no longer qualify for Premier or Unified Support.
The more tenured Microsoft TAMs and sales reps also understand that if these companies aren’t supported well, they may have a poor experience and look to another software platform like Google, AWS or Salesforce. Better to keep them in the family than throw the baby out with the bath water.
Save with US Cloud, Keep Microsoft Relationship
Not one of US Cloud’s 300+ Microsoft support clients has reported that their relationship with Microsoft has been hindered, degraded or damaged after the transition. The Microsoft Premier/Unified teams sit outside the Enterprise Agreement (EA) teams and even Microsoft Consulting Services (MCS).
So while the Premier/Unified support sales teams aren’t happy with a switch to US Cloud, EA negotiations and projects being delivered by MCS are not impacted.
Many of our clients actually report smoother EA negotiations because the MSFT EA salesperson doesn’t have the distraction of a poor Premier support experience or Unified cost increase. While the Unified teams want to tie support renewals into EAs to increase stickiness and entomb costs, the EA teams know the incremental benefit slows down the high-value EA negotiation.
Pro Tip – Standard Microsoft cloud services support is included with all EAs. Simply open a support ticket from within your tenant. Clients typically use US Cloud for tier 2-4 Microsoft support and handle tier 1 support themselves or through their included EA support via tenant ticket portal.
Low Risk Selecting Microsoft Third Party Support by US Cloud
Selecting US Cloud for third-party Microsoft support doesn’t damage your relationship with Microsoft in any way. Your only risk is the service itself.
Is US Cloud as good as Microsoft Premier or Unified? Try the service to see for yourself. Then crunch the numbers to see if the 30-50% savings in year 1 and 3x savings over the next 5 years is significant to your budget.
Our growing number of Microsoft enterprise customers worldwide seems to indicate the juice is worth the squeeze.