With patient care on the line, every minute counts
Faster More Economical Microsoft Support for Hospitals and Healthcare Providers
In health IT, response time matters. Critical outages don’t just mean business shortfalls, they mean degradation to patient care. US Cloud offer immediate, 15-Minute response times that are financially backed. Getting your Microsoft Support problems solved, so your providers can get back to doing the job of healthcare.
I think our experience with US Cloud has actually been better than Microsoft, because when we are down, we require response as quickly as possible. With US Cloud we get calls back within 15 minutes.
We’ve all used Microsoft support before and they’re not the best, right? Sometimes I’ll bring my dog into the office and I’ll tell my dog what’s going on. Just to bounce the ideas off somebody. And the answer comes to you. That’s what talking to Microsoft is like sometimes.
I think one of the main points is that, in the past, when we had to reach out to Microsoft, we would get Tier 1 support. Somebody that really didn't know any of the systems. Whereas, with US Cloud, somebody that actually knows the system that we're having issues on responds, instead of us having to go through their hierarchy. We just get the professional. And that way we can resolve the issue.