--- title: "What is Microsoft Enterprise Support" id: "41631" type: "page" slug: "microsoft-enterprise-support" published_at: "2021-03-31T21:08:19+00:00" modified_at: "2025-12-09T20:52:50+00:00" url: "https://www.uscloud.com/microsoft-enterprise-support/" markdown_url: "https://www.uscloud.com/microsoft-enterprise-support.md" excerpt: "[fusion_builder_container admin_label=\"Hero\" type=\"legacy\" hundred_percent=\"no\" hundred_percent_height=\"no\" hundred_percent_height_scroll=\"no\" align_content=\"stretch\" flex_align_items=\"stretch\" flex_justify_content=\"flex-start\" hundred_percent_height_center_content=\"yes\" equal_height_columns=\"yes\" container_tag=\"div\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" status=\"published\" class=\"white\" border_style=\"solid\" box_shadow=\"no\" box_shadow_blur=\"0\" box_shadow_spread=\"0\" gradient_start_position=\"0\" gradient_end_position=\"100\" gradient_type=\"linear\" radial_direction=\"center center\" linear_angle=\"180\" background_color=\"#1f3244\" background_position=\"center top\" background_repeat=\"no-repeat\" fade=\"no\" background_parallax=\"none\" enable_mobile=\"no\" parallax_speed=\"0.3\" background_blend_mode=\"none\" video_aspect_ratio=\"16:9\" video_loop=\"yes\" video_mute=\"yes\" pattern_bg=\"none\" pattern_bg_style=\"default\" pattern_bg_opacity=\"100\"..." --- # What is Microsoft Enterprise Support. **Microsoft Enterprise Support** is made up of technology-specific support and enterprise-wide programs like Premier and Unified. Microsoft Enterprise support provides mission-critical support to prevent costly downtime. Find the enterprise-wide Microsoft support that best fits your organization’s budget, technologies and response time needs. [https://www.uscloud.com/wp-content/uploads/2021/03/microsoft-enterprise-support-3.png](https://www.uscloud.com/wp-content/uploads/2021/03/microsoft-enterprise-support-3.png) ### **Microsoft Unified Support** ##### Microsoft Unified Support fundamentally changes the enterprise support experience, providing organization-wide coverage for all Microsoft products. ##### Microsoft Unified Support affords you the peace of mind knowing your Microsoft products – and the people who use them – are supported, so you can focus on accelerating your enterprise. [Compare Unified to Microsoft Premier Support.](/microsoft-unified-support-vs-premier-support/) | UNIFIED SUPPORT | DATASHEET | | --- | --- | | Best fit for: | Large Enterprises | | Industries: | Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail | | Cost: | Premium+ (Starts at $25,000 per year) | | Advantages: | One agreement covers all departments, as needed support across all Microsoft products | | Disadvantages: | Smaller EA customers reporting subpar experience, wasted support budget if not using all MS products, 7-16% price increase year over year | | Key Takeaway: | 3-year Unified cost forecast is a must | [https://www.uscloud.com/wp-content/uploads/2021/03/msft-enterprise-support-unified.png](https://www.uscloud.com/wp-content/uploads/2021/03/msft-enterprise-support-unified.png) [https://www.uscloud.com/wp-content/uploads/2021/03/microsoft-enterprise-support-premier.png](https://www.uscloud.com/wp-content/uploads/2021/03/microsoft-enterprise-support-premier.png) ### **Microsoft Premier Support** ##### Microsoft Premier Support gives you access to an always-on global network of specialists with deep knowledge of Microsoft products. This Microsoft product expertise allows you to optimize the value of your Microsoft investment with MS Premier Support services. ##### As a result, getting more done, faster, with less distraction to your IT operations. With MS Premier Support, your enterprise can drive business outcomes, with a dedicated partnership helping you focus on your business goals, not your IT’s uptime. **[Compare Premier to Microsoft Unified Support.](/microsoft-premier-support-vs-unified-support/)** | PREMIER SUPPORT | DATASHEET | | --- | --- | | Best fit for: | Medium Enterprises | | Industries: | Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail | | Cost: | Premium (Starts at $15,000 per year) | | Advantages: | Menu style – choose your technologies and buy hours, predictable 5% price increase year over year | | Disadvantages: | Smaller EA customers no longer qualify, Mid-size EA customers reporting subpar experience, existing Premier clients will need to move to Unified or alternative by 2023 | | Key Takeaway: | Still available 2021-2022 | ### Azure Support ##### Azure Professional Direct (ProDirect) Support is for enterprises deploying business-critical, strategic applications on Microsoft Azure. ##### Billing and subscription support is included with your Microsoft Azure subscription, which you can submit through the **[Microsoft Azure admin portal.](https://portal.azure.com)** | AZURE SUPPORT | DATASHEET | | --- | --- | | Best fit for: | Small Enterprises | | Industries: | Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail | | Cost: | Premium (Starts at $12,000 per year) | | Advantages: | As needed reactive Azure support, escalation management, pooled account management | | Disadvantages: | 1 hour response time for critical issues, credit card payment only | | Key Takeaway: | Baseline support for single application where 1 hour response may be too long for some | [https://www.uscloud.com/wp-content/uploads/2021/03/ms-enterprise-support-azure-2.png](https://www.uscloud.com/wp-content/uploads/2021/03/ms-enterprise-support-azure-2.png) [https://www.uscloud.com/wp-content/uploads/2021/03/microsoft-enterprise-support-office-365.png](https://www.uscloud.com/wp-content/uploads/2021/03/microsoft-enterprise-support-office-365.png) ### **Office 365 Support** ##### Premier Support Microsoft 365 provides elevated Microsoft 365 support for enterprises, including Microsoft-managed support from a cloud expert, exclusive proactive services for your Microsoft 365 environment, and highest priority reactive support. ##### Basic technical support is included with your Microsoft Office 365 subscription, which you can submit through the **[Microsoft Office 365 online portal.](https://www.office.com)** | OFFICE 365 SUPPORT | DATASHEET | | --- | --- | | Best fit for: | Small Enterprises | | Industries: | Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail | | Cost: | Premium (Starts at $15,000 per year) | | Advantages: | Buy the M365 hours you need for the year, predictable 5% price increase year over year | | Disadvantages: | Smaller EA customers no longer qualify, Mid-size EA customers reporting subpar experience, existing Premier for M365 clients will need to move to Unified or alternative by 2023 | | Key Takeaway: | Still available 2021-2022 | ### **Dynamics 365 Support** ##### Professional Direct Support for Dynamics 365 is for small enterprises operating a 24/7 production environment requiring access to Dynamics experts for advisory and escalation services. ##### Basic technical support is included with your Microsoft Dynamics 365 subscription, which you can submit through the **[Microsoft Dynamics 365 admin center](https://admin.dynamics.com/)**. | DYNAMICS SUPPORT | DATASHEET | | --- | --- | | Best fit for: | Small Enterprises | | Industries: | All | | Cost: | Standard ($3,600 for 20 users, per year) | | Advantages: | 1 hour response time for critical incidents | | Disadvantages: | 24/7 support only for critical incidents, technical account manager (TAM) is pooled | | Key Takeaway: | Baseline support for single application | [https://www.uscloud.com/wp-content/uploads/2021/03/ms-enterprise-support-for-dynamics-365.png](https://www.uscloud.com/wp-content/uploads/2021/03/ms-enterprise-support-for-dynamics-365.png)