--- title: "Microsoft Premier Support Agreement" id: "35105" type: "page" slug: "microsoft-premier-support-agreement" published_at: "2019-07-16T15:03:41+00:00" modified_at: "2025-12-08T21:01:50+00:00" url: "https://www.uscloud.com/microsoft-premier-support-agreement/" markdown_url: "https://www.uscloud.com/microsoft-premier-support-agreement.md" excerpt: "[fusion_builder_container admin_label=\"Blue Hero Cont\" hundred_percent=\"no\" hundred_percent_height=\"no\" hundred_percent_height_scroll=\"no\" hundred_percent_height_center_content=\"yes\" equal_height_columns=\"yes\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" status=\"published\" class=\"white\" background_color=\"#1f3244\" background_position=\"center center\" background_repeat=\"no-repeat\" fade=\"no\" background_parallax=\"none\" enable_mobile=\"no\" parallax_speed=\"0.3\" video_aspect_ratio=\"16:9\" video_loop=\"yes\" video_mute=\"yes\" border_style=\"solid\" padding_top=\"10px\" flex_align_items=\"stretch\" type=\"legacy\"][fusion_builder_row][fusion_builder_column type=\"1_2\" layout=\"1_2\" spacing=\"\" center_content=\"yes\" link=\"\" target=\"_self\" min_height=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"\" id=\"\" background_image_id=\"\" background_color=\"\" background_image=\"\"..." --- # Microsoft Premier Support Agreement. ## MICROSOFT PREMIER SUPPORT AGREEMENT ## Reduce your Microsoft Premier Support Agreement cost by up to 50% with US Cloud. Use the savings where your enterprise needs it most. [REQUEST INFORMATION](https://www.uscloud.com/request-information/) ###### **Save 30% to 50% versus Microsoft Premier/Unified** ###### **15 Minute Response from** **Live Engineer** ###### **All US-Based Engineering Teams** ###### **Managed Microsoft Escalations** ###### 25+ Years MSFT Product Support ###### **Trusted by Midsize to Large Global Enterprises** ### PREMIER SUPPORT AGREEMENT PRICE INCREASE Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support agreement customers to Unified Support. The new Unified support agreement includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000. MS Unified agreement pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers. ### CUT YOUR PREMIER AGREEMENT COST IN HALF Why pay for support you don’t need? Channel your inner Ninja and cut your Premier Support agreement cost in half by only paying for the Microsoft support your enterprise consumes. Our typical client gets 46% better Premier Support agreement pricing at US Cloud, with some clients getting up to 300%! Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud. Right-size your Premier Support agreement and start saving today by switching to US Cloud – the only proven alternative to Microsoft Premier support services. ## **Microsoft Enterprise Support Options** Compare US Cloud’s 24/7 global Microsoft Support for enterprises to MSFT and other alternatives. See for yourself why enterprises worldwide are replacing MSFT Unified with US Cloud. Price 15 min response – SLA Global 24/7 L2-4 Engineers 100% USA – Secure, Compliant Support all MSFT Products Price 60 min, no sla 24/7 L2-4 Onshore / Offshore Full stack Price 45 min, no sla 24/7 L1-3 Offshore Full stack Price 90 min, no sla 12/5 L1-2 Onshore / Offshore cloud only ### ULTRA-RESPONSIVE, SUPPORT AGREEMENT FOR HALF THE PRICE Get significant cost savings and 5x faster response times vs. Microsoft support agreement – without sacrificing quality or expertise. With over 100,000 tickets resolved and two decades of experience, you can count on US Cloud. - Fully replace [Microsoft Premier Support](https://www.uscloud.com/blog/is-microsoft-premier-support-worth-it/) contract - Support for entire MSFT stack, including O365 - Proactive and reactive tickets - All severity levels supported > Working with US Cloud has been a pleasure. Every ticket I’ve opened with them has been resolved in three business days or less, including one Microsoft gave up on after three weeks. **Ryan H**, Multinational Oil & Gas Company [https://www.uscloud.com/wp-content/uploads/2019/06/microsoft-enterprise-support-tickets-us-cloud.png](https://www.uscloud.com/wp-content/uploads/2019/06/microsoft-enterprise-support-tickets-us-cloud.png) MSFT tickets – US Cloud Q2 2019 ### COMPREHENSIVE MICROSOFT STACK SUPPORT AGREEMENT Complete Microsoft support agreement for all Microsoft products supported across the stack, including on-premise and cloud applications US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t. ### Office 365 + Azure Enterprise Support Agreement Included For O365 or Azure (our two biggest support categories), use US Cloud for edge cases or work-around solutions For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish | THE US CLOUD ADVANTAGE | US Cloud | Microsoft Support | | | --- | --- | --- | --- | | Support Services | All on-premise / cloud MS products | | | | | 24 / 7 / 365 global support | | | | | Operational and configuration support | | | | | Installation and upgrade support | | | | | Named technical account manager (TAM) | | | | | Named designated support engineering (DSE) available | | | | | 15-minute guaranteed response SLA for all cases | | | | | All domestic US based for ITAR / DFARS compliance | | | | | Integrated performance support | | | | Impact on Resources | Significantly reduce operating costs (budget, people, time) | | |