MICROSOFT PREMIER SUPPORT FOR GOVERNMENT

Microsoft Premier Support for Government by US Cloud is a comprehensive MSFT support service specifically designed for U.S. Federal, State, and Local Governments, providing 30% to 60% budget savings opportunities, rigorous security and ITAR/DFARS compliance. Service delivery teams are extensively screened and US citizenship affirmed. US Cloud trusted support capabilities include National on-premises, cloud or hybrid environments.

Microsoft Unified Support Cost Savings - 30-60%

30% – 60% Savings vs. Microsoft

6 Minute Response from Live Engineer

All US Citizens ITAR/DFARS Compliant

72,000 Tickets < 3% Escalated to Microsoft

Microsoft product support - US Cloud

20+ Years of Microsoft Product Support

Fortune 500 Premier (Unified) Support Customers at US Cloud

Trusted by Fortune 500 Worldwide

Why You Need Premier Support for Government

Premier Support for Partners - 25 to 30% Cost Savings with US Cloud

Save 30-60%
vs Microsoft Premier (Unified) Support for Government, per analyst research

Premier Support for Partners - 5x Faster Response Time at US Cloud

Resolve Issues Quickly
Prioritized problem resolution for you and your Gov IT’s most complex issues

Premier Support for Partners - Never Outsourced with US Cloud

US Citizens
Premier Support Government uses only screened US citizens and is ITAR/DFARS compliant

Premier Support for Partners - Get Microsoft Expertise at US Cloud

Microsoft Expertise
Collaborate with a trusted account manger who’s invested in advancing your mission

Less Than 1% Tickets Escalated to Microsoft at US Cloud Premier Support for Partners

<3% Tickets Escalated
Over 72,000 tickets resolved with less than 3% escalated to Microsoft product teams

Get comprehensive support across all platforms with Premier Support for Partners

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

30-60% Average Cost Savings

Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.

2018 UNIFIED PRICING — REPORTS FROM THE FIELD:

Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over 100%.

Resolve Issues Quickly

Is your issue critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized Government problem resolution for you and your Gov IT’s most complex issues. Get the fastest prioritized response times for Public Sector with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Government offers the top problem resolution services to Federal, State and Local entities.

6-minute Response SLA at US Cloud Premier Support for Partners

US Citizens

US Cloud Premier Support for Government uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Government includes service delivery from 100% screened US citizen dedicated system engineers (DSE) and technical account managers (TAM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.

US Cloud Premier Support Deliverd from Heartland USA

US Cloud Premier Support for Partners is Never Outsourced

Microsoft Expertise

US Cloud has more than two decades of experience supporting Government entities and all Microsoft technologies (except Dynamics AX, Visual Studio).  We have over 25 Microsoft certifications plus Cisco and VMware covering National cloud, hybrid and on-premises environments.  Leverage US Cloud Microsoft expertise to optimize your National cloud offerings with cloud consults, roadmaps, or risk assessments.

<3% of Tickets Escalated

US Cloud Premier Support for Government has resolved more than 72,000 tickets with less than 3% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Federal, State, or Local Microsoft technology projects forward and get the most out of your Microsoft investments.

Priority Support

Public Sector organizations need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated.  Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers.  All Premier Support Government engineers are screened US citizens who will quickly resolve issues for you and your Gov IT’s most complex issues.

Cross-Platform

Get comprehensive Government support across all your Federal, State, Local, and Tribal technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Gov guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Government helps you identify risks, prevent issues, and improve migration readiness for you and your organization.

US Cloud Premier Support for Partners Covers All Microsoft, Cisco, VMware and Amazon AWS

Premier Support for Government

Premier Support for Government provides comprehensive Microsoft support, delivered by screened US citizens, to meet US compliance and security standards for US Federal, State, Local and Tribal entities.