MICROSOFT PREMIER SUPPORT FOR GOVERNMENT
Microsoft Premier Support for Government by US Cloud is a comprehensive MSFT support service specifically designed for U.S. Federal, State, and Local Governments, providing 30% to 60% budget savings opportunities, rigorous security and ITAR/DFARS compliance. Service delivery teams are extensively screened and US citizenship affirmed. US Cloud trusted support capabilities include National on-premises, cloud or hybrid environments.
30% – 60%
All US Citizens
72k Tickets Solved
SLAs for Managed
THE ONLY PROVEN ALTERNATIVE TO MICROSOFT UNIFIED SUPPORT
US Cloud is Built to Support Microsoft
US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades. We offer:
- Ultra-focused, low-overhead operations in the Midwest
- True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
- Fixated on higher-quality MSFT support at a lower price
US Cloud Client Journey
Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:
- Were you determined to leave Microsoft Premier Support?
- When did you realize you COULD leave Microsoft?
- Did your relationship with Microsoft suffer after switching?
- How has it gone so far with US Cloud support?
- How fast or responsive has US Cloud been?
- What about ticket resolution times?
- What do your engineers think about US Cloud?
- Any regrets moving to US Cloud for Premier Support?
US Cloud is has more than two decades of experience supporting all Microsoft technologies with global Fortune 500, Small and Medium Enterprise, US Federal, State and local government clients. Here’s why:
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting with over 72,000 tickets worked, 5,000+ migrations managed
- We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments
- Supporting Fortune 500s to S&M enterprise on issues that range from routine to mission critical
Brief History of US Cloud
In 1996 FrontPages Web Hosting was founded by Rob LaMear. Since then our brands have supported over 2.1 billion logins across 80 countries. We now have veteran leadership, zero debt and 20+ years of financial stability behind us. Milestones include:
- 1999 – Fpweb.net became the first provider in the World to host SharePoint.
- 2002 – Fpweb.net surpasses 100 million logins under management.
- 2006 – Fpweb.net performs 1,000th client platform migration.
- 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
- 2013 – US Cyber Vault launched to secure client data and protect global brands.
- 2017 – US Cloud launched, formalizing Microsoft Premier Support services.
Why You Need Premier Support for Government
30-60% Average Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.
2018 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over 100%.
Resolve Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in fifteen minutes or less – 5x faster than Microsoft. Receive prioritized Government problem resolution for you and your Gov IT’s most complex issues. Get the fastest prioritized response times for Public Sector with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Government offers the top problem resolution services to Federal, State and Local entities.
US Cloud Premier Support for Government uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Government includes service delivery from 100% screened US citizen dedicated system engineers (DSE) and technical account managers (TAM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.
US Cloud has more than two decades of experience supporting Government entities and all Microsoft technologies (except Dynamics AX, Visual Studio). We have over 25 Microsoft certifications plus Cisco and VMware covering National cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your National cloud offerings with cloud consults, roadmaps, or risk assessments.
72,000 Tickets Solved
US Cloud Premier Support for Government has resolved more than 72,000 tickets for clients. US Cloud also offers written SLAs for managed Microsoft escalations if necessary. As part of any escalation process to Microsoft, US Cloud white-gloves the entire process so you can continue to drive your technology projects forward and get the most out of your Microsoft investments.
Public Sector organizations need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers. All Premier Support Government engineers are screened US citizens who will quickly resolve issues for you and your Gov IT’s most complex issues.
Get comprehensive Government support across all your Federal, State, Local, and Tribal technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Gov guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Government helps you identify risks, prevent issues, and improve migration readiness for you and your organization.
Premier Support for Government
Premier Support for Government provides comprehensive Microsoft support, delivered by screened US citizens, to meet US compliance and security standards for US Federal, State, Local and Tribal entities.