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title: "Microsoft Premier Support Gartner Report"
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published_at: "2020-09-23T20:05:41+00:00"
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# Microsoft Premier Support Gartner Report.

## MICROSOFT SUPPORT – GARTNER REPORT

## US Cloud identified as the leading independent third-party support provider for Microsoft with savings up to 50%. Get the Gartner report to evaluate your options.

[MICROSOFT GARTNER REPORT](https://www.uscloud.com/gartner-us-cloud-microsoft-support-guide/)

[https://www.uscloud.com/gartner-us-cloud-microsoft-support-guide/](https://www.uscloud.com/gartner-us-cloud-microsoft-support-guide/)

[Download the Gartner Report (PDF) »](https://www.uscloud.com/gartner-us-cloud-microsoft-support-guide/)

### MICROSOFT SUPPORT GARTNER RESEARCH REPORT

Published August 24, 2020  
 Gartner Report: G00721318

IT sourcing, procurement and vendor management leaders should expect their Microsoft Premier Support to be replaced by Unified Support. Organizations that have managed their Premier Support expenditures down will likely see large cost increases when moving to Unified Support.

#### Is Microsoft Support Required Insurance?

What happens if your team is unable to solve a Microsoft issues themselves or your organization discovers a bug in Microsoft code or a Microsoft online (cloud) service? Microsoft support allows your company to open a support ticket immediately.

#### Transition Discounts, SAB Incident Credits and Evaluating the True Difference in Cost

Learn what discounts are available as your enterprise transitions from [Microsoft Premier Support](https://www.uscloud.com/blog/is-microsoft-premier-support-worth-it/)
 to the Unified model. Explore how Software Assurance benefits (SAB) help to offset costs and evaluate cost differences of Unified support for specific Microsoft products.

#### Alternatives to Microsoft Support

Evaluate alternatives to Microsoft [Premier Support for on-premise Microsoft](https://www.uscloud.com/blog/7-tips-for-a-successful-microsoft-premier-support-negotiation/)
 products and Microsoft online services. Look at third party support providers like US Cloud to determine if there are any third-party vendors with a proven track record for supporting Microsoft technologies.