PREMIER SUPPORT FOR PARTNERS
Premier Support for Partners at US Cloud Gets You Comprehensive Microsoft Technology Support (Excluding Dynamics AX, Visual Studio). Save 30-60% vs Microsoft Premier (Unified) for Partners With Less Frustration Knowing Support is Never Outsourced. Resolve Issues Quickly with Prioritized Support For You and Your Customers While Having Access to Microsoft Experts Who Will Champion Your Success.
Trusted by 11 of the World's Largest Companies
Lower Microsoft Support Costs
Six Minute Avg. Response Time
Enterprise, Cloud & Development
100% US-Citizen Support Teams
Why You Need Premier Support for Partners
2018 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.
30-60% Average Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.
Resolve Issues Quickly
Is your issue business critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized partner problem resolution for you and your customers’ most complex issues. Get the fastest prioritized response times for partners with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Partners offers the top problem resolution services to you and all of your customers.
US Cloud Premier Support for Partners is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize customer satisfaction with All-American Microsoft technology service delivery. Premier Support for Partners includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud Premier Support service delivery is never outsourced. Increase customer value with reliable Microsoft support delivered entirely by US citizens.
Hours Never Expire
Always be able to open tickets on behalf of your customers whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Elevate your Microsoft technical support – Open tickets on behalf of your customers and reduce frustration with prioritized response times and all tickets worked by US citizens.
US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio). We are Microsoft certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your cloud offerings with cloud consults, cloud roadmaps, or risk assessments.
<1% of Tickets Escalated
US Cloud Premier Support for Partners has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your customers’ Microsoft technology projects forward and help them get the most out of their Microsoft investments.
You won’t need to worry about wasting time explaining your problem from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers. All Premier Support Partner engineers are US citizens who will quickly resolve issues for you and your customers’ most complex issues.
Get comprehensive Enterprise support across all your Partner and customer technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Partners helps you identify risks, prevent issues, and improve migration readiness for you and your customers.
PREMIER SUPPORT FOR PARTNERS
Covers all your complex support needs with end-to-end managed support for all Microsoft technologies across cloud, hybrid and on-premises environments. With Premier Support for Partners, you are free to expand your cloud offerings, collaborate more strategically with Microsoft experts, and empower your customers to get the most out of their Microsoft investments. Start your “no-contract-needed” trial today.