PREMIER SUPPORT FOR PARTNERS

Increase your Microsoft Partner revenue while decreasing your clients’ frustration and support costs by 3o% to 60%.

Microsoft Unified Support Cost Savings - 30-60%

30% – 60%
Savings vs.
Microsoft

US Cloud Premier Support 6 Minute Response Time

6 Minute
Response from

Live Engineer

US Citizen Premier (Unified) Support at US Cloud

All US Citizens
ITAR/DFARS
Compliant

Microsoft Certified Engineers - US Cloud

67,000 Tickets
< 1% Escalated
to Microsoft

Microsoft Certified Partner - US Cloud

Enterprise,
Cloud, Dev
c. 1999

Fortune 500 Premier (Unified) Support Customers at US Cloud

Trusted by
Fortune 500
Worldwide

THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT

Microsoft Certified Partner - US CloudMicrosoft Cloud Solution Provider (CSP) - US Cloud

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality MSFT support at a lower price
Video Thumbnail

US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud Premier Support Client ListUS Cloud is Trusted World Wide

US Cloud is a trusted, experienced Microsoft Partner with global Fortune 500, Small and Medium Enterprise (SME), US Federal, State and local government clients.  Here’s why:

  • 20+ year Microsoft Partner; 15+ year Certified Partner, 5+ Cloud Partner
  • Over 67,000 tickets worked, 5,000+ migrations managed, deep Microsoft experience
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Supporting Fortune 100s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Why You Need Premier Support for Partners

Premier Support for Partners - 25 to 30% Cost Savings with US Cloud

Save 30-60%
vs Microsoft Premier (Unified) Support for Partners, per analyst research

Premier Support for Partners - 5x Faster Response Time at US Cloud

Resolve Issues Quickly
Prioritized problem resolution for you and your customers’ most complex issues

Premier Support for Partners - Never Outsourced with US Cloud

Never Outsourced
Premier Support for Partners is All-American (literally) and ITAR/DFARS compliant

Premier Support for Partners - Hours Never Expire at US Cloud

Hours Never Expire
Always be able to open tickets on behalf of your customers whenever needed

Premier Support for Partners - Get Microsoft Expertise at US Cloud

Microsoft Expertise
Collaborate with a trusted account manger who’s invested in your priorities

Less Than 1% Tickets Escalated to Microsoft at US Cloud Premier Support for Partners

<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to Microsoft product teams

Premier Support for Partners - Get Priority Support at US Cloud

Priority Support
Get the fastest prioritized response times for partners and their customers

Get comprehensive support across all platforms with Premier Support for Partners

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

2018 UNIFIED PRICING — REPORTS FROM THE FIELD:

Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.

Microsoft Professional Support Alternative at US Cloud Saves 25 - 30%

30-60% Average Cost Savings

Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.

US Cloud Premier Support for Partners is 5 Times Faster Than Microsoft Premier Support for Partners Response Time

Resolve Issues Quickly

Is your issue business critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized partner problem resolution for you and your customers’ most complex issues. Get the fastest prioritized response times for partners with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Partners offers the top problem resolution services to you and all of your customers.

6-minute Response SLA at US Cloud Premier Support for Partners

All-American Support Team with US Cloud Premier Support Services for Partners

Never Outsourced

US Cloud Premier Support for Partners is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize customer satisfaction with All-American Microsoft technology service delivery. Premier Support for Partners includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud Premier Support service delivery is never outsourced. Increase customer value with reliable Microsoft support delivered entirely by US citizens.

US Cloud Premier Support Deliverd from Heartland USA

US Cloud Premier Support for Partners is Never Outsourced

US Cloud Premier Support for Partners Hours Never Expire

Hours Never Expire

Always be able to open tickets on behalf of your customers whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Elevate your Microsoft technical support – Open tickets on behalf of your customers and reduce frustration with prioritized response times and all tickets worked by US citizens.

US Cloud Premier Support hours never expire

Microsoft Premier Support for Partners Hours Expire

Microsoft Expertise

US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio).  We are Microsoft certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments.  Leverage US Cloud Microsoft expertise to optimize your cloud offerings with cloud consults, cloud roadmaps, or risk assessments.

US Cloud is a Microsoft Cloud Solution Provider

US Cloud Premier Support for Partners Escalates Less Than 1% of All Tickets to Microsoft

<1% of Tickets Escalated

US Cloud Premier Support for Partners has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your customers’ Microsoft technology projects forward and help them get the most out of their Microsoft investments.

Resolve Issues Quickly with US Cloud Premier Support for Partners

Priority Support

You won’t need to worry about wasting time explaining your problem from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers.  All Premier Support Partner engineers are US citizens who will quickly resolve issues for you and your customers’ most complex issues.

Microsoft Premier Support for Partners vs US Cloud Premier Support for Partners Call Routing

Cross-Platform Microsoft Premier Support for Partners Alternative

Cross-Platform

Get comprehensive Enterprise support across all your Partner and customer technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Partners helps you identify risks, prevent issues, and improve migration readiness for you and your customers.

US Cloud Premier Support for Partners Covers All Microsoft, Cisco, VMware and Amazon AWS

PREMIER SUPPORT FOR PARTNERS

Covers all your complex support needs with end-to-end managed support for all Microsoft technologies across cloud, hybrid and on-premises environments.  With Premier Support for Partners, you are free to expand your cloud offerings, collaborate more strategically with Microsoft experts, and empower your customers to get the most out of their Microsoft investments.