PREMIER SUPPORT FOR PARTNERS
Premier Support for Partners at US Cloud Gets You Comprehensive Microsoft Technology Support (Excluding Dynamics AX, Visual Studio). Save 25-30% vs Microsoft Premier (Unified) for Partners With Less Frustration Knowing Support is Never Outsourced. Resolve Issues Quickly with Prioritized Support For You and Your Customers While Having Access to Microsoft Experts Who Will Champion Your Success.
Trusted by 11 of the World's Largest Companies
Leading Choice of US Enterprises
Enterprise, Cloud & Development
Supports all MS Technologies
Why You Need Premier Support for Partners
25-30% Cost Savings
Recent Gartner research shows that most Microsoft Premier Support Partners will see a 25-30% price increase when Microsoft switches to Unified Support in 2018. US Cloud can save you that 25-30% with its Premier Support for Partners alternative because you only buy what you need and you don’t pay extra for support on products you or your customers aren’t using.
“Organizations paying about 7% of annual SA cost for Premier Support will see a 25% to 30% cost increase for Unified Support. The 6% to 12% Microsoft is charging for support, combined with 25% to 29% SA maintenance, brings Microsoft well above the 18% to 25% industry average for maintenance and support. Basing support charges on annual product and service spending enables Microsoft to charge for support of its online (cloud-based) products, which will increase costs for products such as Office 365.”
Resolve Issues Quickly
Is your issue business critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized partner problem resolution for you and your customers’ most complex issues. Get the fastest prioritized response times for partners with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Partners offers the top problem resolution services to you and all of your customers.
US Cloud Premier Support for Partners is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize customer satisfaction with All-American Microsoft technology service delivery. Premier Support for Partners includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud Premier Support service delivery is never outsourced. Increase customer value with reliable Microsoft support delivered entirely by US citizens.
Hours Never Expire
Always be able to open tickets on behalf of your customers whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Elevate your Microsoft technical support – Open tickets on behalf of your customers and reduce frustration with prioritized response times and all tickets worked by US citizens.
US Cloud is a Microsoft Gold Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio). We have over 25 Microsoft certifications Plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your cloud offerings with cloud consults, cloud roadmaps, or risk assessments.
<1% of Tickets Escalated
US Cloud Premier Support for Partners has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your customers’ Microsoft technology projects forward and help them get the most out of their Microsoft investments.
You won’t need to worry about wasting time explaining your problem from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers. All Premier Support Partner engineers are US citizens who will quickly resolve issues for you and your customers’ most complex issues.
Get comprehensive Enterprise support across all your Partner and customer technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Partners helps you identify risks, prevent issues, and improve migration readiness for you and your customers.
PREMIER SUPPORT FOR PARTNERS
Covers all your complex support needs with end-to-end managed support for all Microsoft technologies across cloud, hybrid and on-premises environments. With Premier Support for Partners, you are free to expand your cloud offerings, collaborate more strategically with Microsoft experts, and empower your customers to get the most out of their Microsoft investments. Start your risk-free trial today.