--- title: "Microsoft Premier Support Portal" id: "35122" type: "page" slug: "microsoft-premier-support-portal" published_at: "2019-07-18T18:55:11+00:00" modified_at: "2025-12-08T21:01:51+00:00" url: "https://www.uscloud.com/microsoft-premier-support-portal/" markdown_url: "https://www.uscloud.com/microsoft-premier-support-portal.md" excerpt: "[fusion_builder_container admin_label=\"Blue Hero Cont\" hundred_percent=\"no\" hundred_percent_height=\"no\" hundred_percent_height_scroll=\"no\" hundred_percent_height_center_content=\"yes\" equal_height_columns=\"yes\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" status=\"published\" class=\"white\" background_color=\"#1f3244\" background_position=\"center center\" background_repeat=\"no-repeat\" fade=\"no\" background_parallax=\"none\" enable_mobile=\"no\" parallax_speed=\"0.3\" video_aspect_ratio=\"16:9\" video_loop=\"yes\" video_mute=\"yes\" border_style=\"solid\" padding_top=\"10px\" flex_align_items=\"stretch\" type=\"legacy\"][fusion_builder_row][fusion_builder_column type=\"1_2\" layout=\"1_2\" spacing=\"\" center_content=\"yes\" link=\"\" target=\"_self\" min_height=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"\" id=\"\" background_image_id=\"\" background_color=\"\" background_image=\"\"..." --- # Microsoft Premier Support Portal. ## MICROSOFT PREMIER SUPPORT PORTAL ## Get all the perks of your Microsoft Premier Support Portal – login and open support tickets 24/7. Plus track your up to 50% cost savings with US Cloud. [REQUEST INFORMATION](https://www.uscloud.com/request-information/) ###### **Save 30% to 50% versus Microsoft Premier/Unified** ###### **15 Minute Response from** **Live Engineer** ###### **All US-Based Engineering Teams** ###### **Managed Microsoft Escalations** ###### 25+ Years MSFT Product Support ###### **Trusted by Midsize to Large Global Enterprises** ### PREMIER SUPPORT PORTAL PRICE INCREASE Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support portal customers to Unified Support. The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000. Pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most [Microsoft enterprise support customers accessing the portal](https://www.uscloud.com/blog/login-for-new-microsoft-premier-unified-support-portal-experience/) . ### CUT YOUR PREMIER PORTAL PRICE IN HALF Why pay for support you don’t need? Channel your inner Ninja and cut your Premier Support portal price in half by only paying for the Microsoft support your enterprise consumes via its portal. Our typical client gets 46% better Premier pricing at US Cloud, with some clients getting up to 300%! Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud. Right-size your Premier Support agreement and start saving today by switching to the US [Cloud ticket portal – the only proven alternative to Microsoft](https://www.uscloud.com/blog/enterprises-cheer-for-us-cloud-premier-supports-microsoft-escalation-sla/) Premier support services. ## **Microsoft Enterprise Support Options** Compare US Cloud’s 24/7 global Microsoft Support for enterprises to MSFT and other alternatives. See for yourself why enterprises worldwide are replacing MSFT Unified with US Cloud. Price 15 min response – SLA Global 24/7 L2-4 Engineers 100% USA – Secure, Compliant Support all MSFT Products Price 60 min, no sla 24/7 L2-4 Onshore / Offshore Full stack Price 45 min, no sla 24/7 L1-3 Offshore Full stack Price 90 min, no sla 12/5 L1-2 Onshore / Offshore cloud only ### ULTRA-RESPONSIVE, SUPPORT PORTAL FOR HALF THE PRICE Get significant cost savings and 5x faster response times vs. Microsoft support portal – without sacrificing quality or expertise. With over 100,000 portal tickets resolved and two decades of experience, you can count on US Cloud. - Fully replace [Microsoft Premier Support](https://www.uscloud.com/blog/is-microsoft-premier-support-worth-it/) contract - Support for entire MSFT stack, including O365 - Proactive and reactive tickets - All severity levels supported > “Looking back, going with US Cloud was a no brainer. I put a lot more effort into trying to stay with Microsoft than I should have. We will be renewing with US Cloud this year.” **Ryan H**, Director of IT Infrastructure [https://www.uscloud.com/wp-content/uploads/2019/06/microsoft-enterprise-support-tickets-us-cloud.png](https://www.uscloud.com/wp-content/uploads/2019/06/microsoft-enterprise-support-tickets-us-cloud.png) MSFT tickets – US Cloud Q2 2019 ### COMPREHENSIVE MICROSOFT STACK SUPPORT PORTAL Complete Microsoft support portal for all Microsoft products supported across the stack, including on-premise and cloud applications US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t. ### Office 365 + Azure Enterprise Support Portal Included For O365 or Azure (our two biggest portal categories), use US Cloud for edge cases or work-around solutions For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish | THE US CLOUD ADVANTAGE | US Cloud | Microsoft Support | | | --- | --- | --- | --- | | Support Services | All on-premise / cloud MS products | | | | | 24 / 7 / 365 global support | | | | | Operational and configuration support | | | | | Installation and upgrade support | | | | | Named technical account manager (TAM) | | | | | Named designated support engineering (DSE) available | | | | | 15-minute guaranteed response SLA for all cases | | | | | All domestic US based for ITAR / DFARS compliance | | | | | Integrated performance support | | | | Impact on Resources | Significantly reduce operating costs (budget, people, time) | | |