Microsoft Premier Support SLA


Compare Microsoft Premier Support SLA to US Cloud by Premier plan, response time, ticket severity, data sovereignty, engineers US citizenship and financially backed Service Level Agreements (SLA).

Initial Response Time (IRT)

US Cloud Premier Support MICROSOFT PREMIER
15 minutes critical
15 minutes standard
2 hours standard (business hours)
1 hour critical
8 hours standard
1 hour critical
4 hours standard
1 hour critical
4 hours standard
1 hour critical

Faster Premier Support SLA

Is your issue business critical? US Cloud has fifteen-minute Service Level Agreement (SLA), which means a live, US citizen engineer will respond to your ticket within fifteen minutes, 24/7/365, and begin working the issue.

Cut Premier Support Costs

US Cloud Premier Support has up to 50% savings vs. Microsoft Unified Support. Microsoft is moving all of its Premier Support customers to Unified Support, which has unlimited reactive support hours, but analyst research shows that it will cost most companies 30-60% more.

Proven Microsoft Premier Support Alternative

US Cloud has 20+ years experience with Microsoft technologies. We have managed 2.1 billion logins as a managed service provider and handled over 100,000 support tickets. Our Premier Support is custom fit so that you can choose what support you need and which products you need covered.

All US Citizens

You will never be transferred to an overseas call center or repeat your issue

On-Premises or Cloud

US Cloud Premier supports your MS technology stack wherever it runs

Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

US CLOUD is the only Gartner-recognized Microsoft Premier & MS Unified Support alternative. Enterprises worldwide are replacing Microsoft with US CLOUD to save 30-50% on support costs.

Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.