MICROSOFT PREMIER SUPPORT SLA

Compare Microsoft Premier (Unified) Support SLA to US Cloud.  All US Cloud Premier Support Customers Get a 15-Minute Initial Response Service Level Agreement (SLA), from a US Citizen Covering All Microsoft Technologies (Excluding Dynamics AX, Visual Studio), On-Premises or Cloud.  Analysts Report 30-60% Cost Savings with 72,000 tickets resolved.  Get Pricing Now.

Initial Response Time (IRT)

MICROSOFT PREMIER
SUPPORT
MS UNIFIED
Core
MS UNIFIED
Advanced
MS UNIFIED
Performance
US Cloud Premier Support SLA - 5x Faster
1 hour critical
2 hours standard (business hours)
1 hour critical
8 hours standard
1 hour critical
4 hours standard
30 minutes critical
4 hours standard
15 minutes critical
15 minutes standard

Faster Premier Support SLA

Is your issue business critical? US Cloud has fifteen-minute Service Level Agreement (SLA), which means a live, US citizen engineer will respond to your ticket within fifteen minutes, 24/7/365, and begin working the issue.

Cut Premier Support Costs

US Cloud Premier Support has 30-60% better pricing than Microsoft Unified Support. Microsoft is moving all of its Premier Support customers to Unified Support, which has unlimited reactive support hours, but analyst research shows that it will cost most companies 30-60% more.

Proven Microsoft Premier Support Alternative

US Cloud has 20+ years experience with Microsoft technologies. We have managed 2.1 billion logins as a managed service provider and handled over 72,000 support tickets. Our Premier Support is custom fit so that you can choose what support you need and which products you need covered.

All US Citizens

You will never be transferred to an overseas call center or repeat your issue

On-Premises or Cloud

US Cloud Premier supports your MS technology stack wherever it runs