Microsoft Premier Support SLA2018-09-11T18:38:26+00:00


Compare Microsoft Premier Support SLA vs MS Unified vs US Cloud Premier.  All US Cloud Premier Support Customers Get a 6-Minute, Initial Response Service Level Agreement (SLA), 24/7/365, from a US Citizen Covering All Microsoft Technologies (Excluding Dynamics AX, Visual Studio), On-Premises or Cloud.  Gartner Reports 25-30% Cost Savings with Less than 1% Tickets Escalated to Microsoft.  Risk Free Trial Available – Get Pricing Now.

Microsoft Premier Support SLA

Initial Response Time (IRT)

US Cloud Premier Support SLA - 5x Faster
1 hour catastrophic or critical; otherwise, 2 hours during business hours 1 hour critical; 8 hours standard 1 hour critical; 4 hours standard 30 minutes critical; 4 hours standard 6 minutes

Faster Premier Support SLA

Is your issue business critical? US Cloud has six-minute Service Level Agreement (SLA), which means a live, US citizen engineer will respond to your ticket within six minutes, 24/7/365, and begin working the issue.

Cut Premier Support Costs

US Cloud Premier Support has 25-30% better pricing than Microsoft Unified Support. Microsoft is moving all of its Premier Support customers to Unified Support, which has unlimited reactive support hours, but Gartner research shows that it will cost most companies 25-30% more.

Proven Microsoft Premier Support Alternative

US Cloud is a Microsoft certified partner with 20+ years experience with Microsoft technologies. We have managed 2.1 billion logins as a managed service provider and handled over 62,000 support tickets with less than 1% escalated to Microsoft. Our Premier Support is custom fit so that you can choose what support you need and which products you need covered.

Hours Never Expire

If you don’t use all your support hours, they simply roll over into your next year

All US Citizens

You will never be transferred to an overseas call center or repeat your issue

On-Premises or Cloud

US Cloud Premier supports your MS technology stack wherever it runs