MICROSOFT PREMIER SUPPORT SLA
Compare Microsoft Premier (Unified) Support SLA to US Cloud. All US Cloud Premier Support Customers Get a 6-Minute Initial Response Service Level Agreement (SLA), 24/7/365, from a US Citizen Covering All Microsoft Technologies (Excluding Dynamics AX, Visual Studio), On-Premises or Cloud. Analysts Report 30-60% Cost Savings with Less than 1% Tickets Escalated to Microsoft. Get Pricing Now.
Initial Response Time (IRT)
|1 hour catastrophic or critical; otherwise, 2 hours during business hours||1 hour critical; 8 hours standard||1 hour critical; 4 hours standard||30 minutes critical; 4 hours standard||6 minutes|
Faster Premier Support SLA
Is your issue business critical? US Cloud has six-minute Service Level Agreement (SLA), which means a live, US citizen engineer will respond to your ticket within six minutes, 24/7/365, and begin working the issue.
Cut Premier Support Costs
US Cloud Premier Support has 30-60% better pricing than Microsoft Unified Support. Microsoft is moving all of its Premier Support customers to Unified Support, which has unlimited reactive support hours, but analyst research shows that it will cost most companies 30-60% more.
Proven Microsoft Premier Support Alternative
US Cloud is a Microsoft certified partner with 20+ years experience with Microsoft technologies. We have managed 2.1 billion logins as a managed service provider and handled over 62,000 support tickets with less than 1% escalated to Microsoft. Our Premier Support is custom fit so that you can choose what support you need and which products you need covered.
Hours Never Expire
If you don’t use all your support hours, they simply roll over into your next year
All US Citizens
You will never be transferred to an overseas call center or repeat your issue
On-Premises or Cloud
US Cloud Premier supports your MS technology stack wherever it runs