MICROSOFT PREMIER SUPPORT SLA

Compare Microsoft Premier (Unified) Support SLA to US Cloud. All US Cloud Premier Support Customers Get a 15-Minute Initial Response Service Level Agreement (SLA), from a US Citizen Covering All Microsoft Technologies , On-Premises or Cloud. Analysts Report Up to 50% Cost Savings with 100,000 tickets resolved. Get Pricing Now.

Initial Response Time (IRT)

US Cloud Premier Support MICROSOFT PREMIER
SUPPORT
MS UNIFIED
Core
MS UNIFIED
Advanced
MS UNIFIED
Performance
15 minutes critical
15 minutes standard
2 hours standard (business hours)
1 hour critical
8 hours standard
1 hour critical
4 hours standard
1 hour critical
4 hours standard
1 hour critical

Faster Premier Support SLA

Is your issue business critical? US Cloud has fifteen-minute Service Level Agreement (SLA), which means a live, US citizen engineer will respond to your ticket within fifteen minutes, 24/7/365, and begin working the issue.

Cut Premier Support Costs

US Cloud Premier Support has up to 50% savings vs. Microsoft Unified Support. Microsoft is moving all of its Premier Support customers to Unified Support, which has unlimited reactive support hours, but analyst research shows that it will cost most companies 30-60% more.

Proven Microsoft Premier Support Alternative

US Cloud has 20+ years experience with Microsoft technologies. We have managed 2.1 billion logins as a managed service provider and handled over 100,000 support tickets. Our Premier Support is custom fit so that you can choose what support you need and which products you need covered.

All US Citizens

You will never be transferred to an overseas call center or repeat your issue

On-Premises or Cloud

US Cloud Premier supports your MS technology stack wherever it runs