MICROSOFT SUPPORT (PREMIER/UNIFIED)
COST CALCULATOR

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- CORE PLAN
  
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  US Cloud Premier Support Engineers
- ADVANCED PLAN
  
  US Cloud Premier Support Engineers and TAM Support for Microsoft escalations
- PERFORMANCE PLAN
  
  US Cloud Premier Support Engineers and TAM Fastest critical response
  Premier Microsoft escalation
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Total DSE Hours
Designated System Engineer
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$100 ea. x 30% for TAM
US Cloud Performance Plan vs Microsoft
US Cloud Advanced Plan vs Microsoft
US Cloud Core Plan vs Microsoft
Overall Perf Plan Totals
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PLAN TIER Tables
PERFORMANCE PLAN TIER

REACTIVE SUPPORT
Problem Resolution Support (PRS)	24/7/365	24/7/365
Initial Response Time Standard	15 minutes	240 minutes
Initial Response Time -- Critical	15 minutes	30 minutes
100% USA-based Support (no offshoring)	YES	NO
Escalation Management (if needed)	Included	N/A
Priority Routing	Included	Included
		Unlimited PRS hours. Azure Rapid Response = extra fee

PROACTIVE SUPPORT
Technical Account Manager (TAM)	Included	Included
Client Services Manager (Team Support)	Included	Included
Designated Support Engineer (DSE)	Optional	Optional
Monthly Reporting, Trend Analysis	Included	Included
Proactive Phone Support	TAM-led	Included
Risk Assessment, Supportability Reviews, Health Checks	TAM-led	Extra Fee*
Remediation Services, Improvement Planning	TAM-led	Extra Fee*
Service Delivery Plans, Product Roadmap Updates	TAM-led	Extra Fee*
Workshops and Chalk-Talks	TAM-led	Extra Fee*
		*Engineer-led engagements require an extra fee / credits @$100 ea.

ADVANCED PLAN TIER

REACTIVE SUPPORT
Problem Resolution Support (PRS)	24/7/365	24/7/365
Initial Response Time Standard	15 minutes	240 minutes
Initial Response Time -- Critical	15 minutes	60 minutes
100% USA-based Support (no offshoring)	YES	NO
Escalation Management (if needed)	Included	N/A
Priority Routing	Included	Critical-only
		Unlimited PRS hours. Azure Rapid Response = extra fee

PROACTIVE SUPPORT
Technical Account Manager (TAM)	Included	Included
Client Services Manager (Team Support)	Included	Included
Designated Support Engineer (DSE)	Optional	Optional
Monthly Reporting, Trend Analysis	Included	Included
Proactive Phone Support	TAM-led	Included
Risk Assessment, Supportability Reviews, Health Checks	TAM-led	Extra Fee*
Remediation Services, Improvement Planning	TAM-led	Extra Fee*
Service Delivery Plans, Product Roadmap Updates	TAM-led	Extra Fee*
Workshops and Chalk-Talks	TAM-led	Extra Fee*
		*Engineer-led engagements require an extra fee / credits @$100 ea.

CORE PLAN TIER

REACTIVE SUPPORT
Problem Resolution Support (PRS)	24/7/365	24/7/365
Initial Response Time Standard	15 minutes	480 minutes
Initial Response Time -- Critical	15 minutes	60 minutes
100% USA-based Support (no offshoring)	YES	NO
Escalation Management (if needed)	Included	N/A
Priority Routing	Included	NO
		Unlimited PRS hours. Azure Rapid Response = extra fee

PROACTIVE SUPPORT
Technical Account Manager (TAM)	N/A	N/A
Client Services Manager (Team Support)	Included	N/A
Designated Support Engineer (DSE)	N/A	N/A
Monthly Reporting, Trend Analysis	Included	Included
Proactive Phone Support	Engineer-led	Included
Risk Assessment, Supportability Reviews, Health Checks	Engineer-led	Extra Fee*
Remediation Services, Improvement Planning	Engineer-led	Extra Fee*
Service Delivery Plans, Product Roadmap Updates	Engineer-led	Extra Fee*
Workshops and Chalk-Talks	Engineer-led	Extra Fee*
		*Engineer-led engagements require an extra fee / credits @$100 ea.

Disclaimer
This calculator is for illustrative purposes only. "Quick Cost" pricing is non-binding.
US Cloud cost are calculated at published List Price. Microsoft costs are based on published Unified pricing formulas and
industry analyst reports and may differ from your final MSFT Unified quote.
Microsoft®, Azure®, Office365®, are registered trademarks of Microsoft Corporation.
THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY.
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MICROSOFT SUPPORT (PREMIER/UNIFIED) COST CALCULATOR

Instantly calculate your Microsoft Premier/Unified Support bill. Get started to compare MSFT to US Cloud savings – 30 sec to price.

SELECT A PLAN TIER

CORE PLAN

ADVANCED PLAN

PERFORMANCE PLAN

Performance Plan Calculations

Advanced Plan Calculations

Core Plan Calculations

Plan Tiers Calculations

ALREADY HAVE A MICROSOFT QUOTE?

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Microsoft Quote

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US Cloud Performance Plan vs Microsoft

US Cloud Advanced Plan vs Microsoft

US Cloud Core Plan vs Microsoft

Overall Perf Plan Totals

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PLAN TIER Tables

PERFORMANCE PLAN TIER

REACTIVE SUPPORT

PROACTIVE SUPPORT

ADVANCED PLAN TIER

REACTIVE SUPPORT

PROACTIVE SUPPORT

CORE PLAN TIER

REACTIVE SUPPORT

PROACTIVE SUPPORT

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Next Step to Save 30-50% with US Cloud

MICROSOFT SUPPORT (PREMIER/UNIFIED)
COST CALCULATOR

Instantly calculate your Microsoft Premier/Unified Support bill.
Get started to compare MSFT to US Cloud savings – 30 sec to price.