Premier & Unified Support: Cost Calculator Microsoft Premier (Unified) Support Cost Calculator

US CLOUD

Total 

MICROSOFT

User Products (last 1 yr)
User Products w/o SA (last 5 yrs)
Server Products (last 1 yr)
Server Products w/o SA (last 5 yrs)
Cloud, Azure (last 12 months)
($100 ea. x 30% for TAM)
User Products (last 1 yr)
User Products w/o SA (last 5 yrs)
Server Products (last 1 yr)
Server Products w/o SA (last 5 yrs)
Cloud, Azure (last 12 months)
($100 ea. x 30% for TAM)
User Products (last 1 yr)
User Products w/o SA (last 5 yrs)
Server Products (last 1 yr)
Server Products w/o SA (last 5 yrs)
Cloud, Azure (last 12 months)
($100 ea. x 30% for TAM)
Total 

Reactive Support

 

Microsoft Premier Support Reactive              Support

24 / 7 / 365Problem Resolution Support (PRS) / Break-fix24 / 7 / 365
 Initial Response Time -- Standard 
15 minutes<<< Performance >>>4 hours
15 minutes<< Advanced >>4 hours
15 minutes< Core >8 hours
 Initial Response Time -- Critical 
15 minutes<<< Performance >>>1/2 hour
15 minutes<< Advanced >>1 hour
15 minutes< Core >1 hour
 100% USA-based Support (no offshoring) 
YES<<< Performance >>>NO
YES<< Advanced >>NO
YES< Core >NO
 Escalation Management (if needed) 
Included<<< Performance >>>N/A
Included<< Advanced >>N/A
Included< Core >N/A
 Priority Routing 
Included<<< Performance >>>Included
Included<< Advanced >>Critical-only
Included< Core > NO
(PRS hours consumed in 5-min increments) Unlimited PRS hours. Azure Rapid Response = extra fee

Proactive Support

 

Microsoft Premier Support Proactive              Support

 Technical Account Manager (TAM) 
Included<<< Performance >>>Included
Included<< Advanced >>Included
N/A< Core >N/A
 Client Services Manager (Team Support) 
Included<<< Performance >>>Included
Included<< Advanced >>Included
Included< Core >N/A
 Designated Support Engineer (DSE)  
Optional<<< Performance >>>Optional
Optional<< Advanced >>Optional
N/A< Core >N/A
 Monthly Reporting, Trend Analysis  
Included<<< Performance >>>Included
Included<< Advanced >>Included
Included< Core >Included
 Online DIY Tools & Templates 
N/A<<< Performance >>>Included
N/A<< Advanced >>Included
N/A< Core >Included
 Proactive Phone Support 
Engineer-led<<< Performance >>>Included
Engineer-led<< Advanced >>Included
Engineer-led< Core >Included
Engineer-ledRisk Assessment, Supportability Reviews, Health ChecksExtra Fee*
Engineer-ledRemediation Services, Improvement PlanningExtra Fee*
Engineer-ledService Delivery Plans, Product Roadmap UpdatesExtra Fee*
Engineer-ledWorkshops and Chalk-TalksExtra Fee*
(Proactive hours consumed in 5-min increments) *Engineer-led engagements require an extra fee / credits @$100 ea.

Next step - Microsoft Premier Support Cost Calculator at US Cloud

Save 30-60% on Premier Support with US Cloud

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide.  We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.