Is Third-Party Support Viable?

Independent third-party software support is a proven model

When your car breaks down do you always take it to the dealership? Or do you look to a trusted independent mechanic for the same repairs at half the cost?

The idea that all software support needs to be done by the OEM is an outdated assumption. Following established alternative software support models for other technologies such as Rimini Street for Oracle or Origina for IBM, new entrants in Microsoft Support have made remarkable headway in the few years since the launch of Unified Support.

Proven Model

Before Unified Support, companies could pay for what they needed in Premier Support and supplement with specialized support from their MSFT VAR or CSP.  But with the all-or-nothing structure of Unified, that is no longer the case.

Since 2017, a new breed of Microsoft support provider emerged – specialists that focus on total replacement of Microsoft Unified Support. US Cloud is the #1 alternative for MSFT support in the market today and is the only vendor that is recognized by Gartner.

Over the last 5 years, US Cloud has proven that independent MSFT support is viable. Today US Cloud supports 4.2 million MSFT users at over 350 companies in 28 countries, many of which are complex, multi-national Fortune 500 enterprises. A typical US Cloud customer will save 30-50%.

Over the next five years US Cloud will save these clients an estimated $625 million vs. Unified Support.


Why Support Specialists Work

There are more than 60,000 Microsoft partners, vendors, and service providers in the market. However, only a handful of these have been successful at taking on comprehensive break-fix and proactive support that covers the whole Microsoft stack. Again, Unified is an all-or-nothing proposition, so project-oriented or select technology-focused vendors can’t provide an effective replacement to Unified. Only specialists that are purpose-built to offer a complete alternative to Microsoft OEM support have been successful in creating a legitimate replacement service.

Independent third-party support is prevalent in the market, even if it is new for Microsoft product support. Whether its Rimini Street for Oracle, Spinnaker for SAP, or Origina for IBM, non-OEM product support is a viable option that should be part of your service evaluation process.

Gartner 2021 Market Guide

Gartner produces an annual report on third-party software support. The “Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle, and SAP Software” was published in August 2021.

A free copy of the report can be downloaded here:

Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

US CLOUD is the only Gartner-recognized Microsoft Premier & MS Unified Support alternative. Enterprises worldwide are replacing Microsoft with US CLOUD to save 30-50% on support costs.

Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.