MICROSOFT PROFESSIONAL SUPPORT PLANS

Compare Microsoft Professional Support plans to US Cloud. See if enterprise-grade and ultra-responsive USA support best fit your business.

MICROSOFT PROFESSIONAL SUPPORT PLANS

ServiceUS CLOUD
Pro Support
MSFT
Per Incident
MSFT
Incident 5-Pack
PlansPer 25 hours
(hours never expire)
Per 1 incident (expires)Per 5 incidents (expires)
Initial Response Time30 min critical
30 min standard
2 hrs critical
8 hrs standard
2 hrs critical
8 hrs standard
Account ManagementTechnical account manager – optionNoNo
Service Delivery – All screened US citizensYesNoNo
TTR – Average time to resolution17.2 days63+ days63+ days
Proactive Support – Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagementsYesNoNo
PRS – Reactive support 24/7/365 YesYesYes
Support Coverage – All Microsoft productsYes (except Visual Studio, Dynamics AX)YesYes
Advanced Support – Onsite support (+T&E), root cause analysis, products out of support lifecycleYesNoNo

Next step - Microsoft Proffesional Support Pricing at US Cloud

Take the Next Step for a Pro Support Plan

US Cloud is the proven leader in providing reputable Microsoft support services to clients world-wide.  We enable Microsoft Support customers to enjoy ultra-responsive support from US citizens, save on support costs and free up funds to drive innovation.