MICROSOFT SKYPE PREMIER SUPPORT

Microsoft Skype Premier Support from US Cloud Delivers Comprehensive Support for Your  Skype Platform. Save 30% to 60% and Receive 5x Faster Response Time than Microsoft Premier (Unified) Support for Skype.

Microsoft Unified Support Cost Savings - 30-60%

30% – 60%
Savings vs.
Microsoft

US Cloud Premier Support 6 Minute Response Time

6 Minute
Response from

Live Engineer

US Citizen Premier (Unified) Support at US Cloud

All US Citizens
ITAR/DFARS
Compliant

Microsoft Certified Engineer Support - US Cloud

72,000 Tickets
< 3% Escalated
to Microsoft

Microsoft Certified Partner - US Cloud

20+ Years of Microsoft Product Support

Fortune 500 Premier (Unified) Enterprise Support at US Cloud

Trusted by
Fortune 500
Worldwide

THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality Microsoft support at a lower price
Video ThumbnailMicrosoft Premier Support Switching to US Cloud - youtube Video

US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud Premier Support Client ListUS Cloud is Trusted World Wide

US Cloud is has more than two decades of experience supporting all Microsoft technologies with global Fortune 500, Small and Medium Enterprise, US Federal, State and local government clients.  Here’s why:

  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting with over 72,000 tickets worked, 5,000+ migrations managed
  • We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments
  • Supporting Fortune 500s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Why You Need Skype Premier Support

Skype Premier Support Cost Savings with US Cloud

Save 30-60%
vs Microsoft Premier Support for Skype

Skype Premier Support Better Response Time with US Cloud

10x Faster Response
than MS Premier Support response time, resolve Skype issues quickly

All US Citizens with US Cloud Skype Premier Support

Never Off-Shored
Skype Premier support is All-American (literally) and ITAR/DFARS compliant

US Cloud Skype Premier Support for All Microsoft Skype Platforms

Microsoft Skype Expertise
Collaborate with a trusted account manger who’s invested in your priorities

Microsoft Skype Premier Support Ticket Escalation at US Cloud

<3% Tickets Escalated
Over 72,000 tickets resolved with less than 3% escalated to Microsoft Skype product team

Comprehensive Enterprise Support Across All Your Technology Platforms – Microsoft, Cisco, VMware and AWS

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

30 to 60% Skype Support Cost Savings

Recent analyst research shows that most Microsoft Premier Support (including Skype) customers will see a 30-60% price increase when Microsoft switches to Unified Support. US Cloud can save you that 30-60% with its Skype Premier Support because you only buy the Skype support hours you need.

Microsoft Skype Premier Support Cost Savings at US Cloud - Analyst Research

WHAT THE ANALYSTS ARE SAYING:

Early reports from both industry analysts and client companies point to a significant price increase on the horizon for Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over 100%.

10x Faster Skype Response

Is your Skype issue business critical? US Cloud will respond to your Skype support ticket in six minutes or less – 10x faster than Microsoft. Receive prioritized Skype problem resolution for your most complex Skype issues. Get the fastest prioritized response times for Skype with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Skype Premier Support offers the top problem resolution services to you.

6-minute Initial Response Time (IRT) SLA Guarantee with Skype Premier Support from US Cloud

NEVER OFF-SHORED

Skype Premier Support from US Cloud is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize Skype platform availability with All-American Microsoft Skype service delivery. Skype Premier Support includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud Skype Premier Support service delivery is never off-shored. Recover faster or prevent service disruptions altogether with reliable Microsoft Skype support delivered entirely by US citizens.

US Cloud Skype Premier Support Delivered from Heartland USA by US citizens

US Cloud Skype Premier Support is Never Outsourced and Does Not Use Overseas Call Centers

MICROSOFT SKYPE EXPERTISE

US Cloud has more than two decades of Skype experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio). We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft Skype expertise to optimize your Skype platform with Skype consults, Skype roadmaps, or Skype risk assessments.

<3% of Tickets Escalated

Skype Premier Support from US Cloud has resolved more than 72,000 tickets with less than 3% escalated to Microsoft Skype and other product teams for source code issues. As part of this Skype escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.

SKYPE PRIORITY SUPPORT

You won’t need to worry about wasting time explaining your Skype issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft Skype certified engineers. All Skype Premier support engineers are US citizens who will quickly resolve your most complex issues.

Cross-Platform Support

Get comprehensive Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft Skype expertise for guidance, implementation and training in fast-growing Skype solutions areas. US Cloud Skype Premier support helps you identify Skype risks, prevent issues, and improve your Skype migration readiness.

US Cloud Skype Cross Platform Support

Next Steps - Skype Premier Support at US Cloud

Take the Next Step for Skype Premier Support

US Cloud is the proven leader in providing reputable Microsoft Skype support services to clients world-wide. We enable Microsoft Premier (Unified) Support for Skype customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.