---
title: "Microsoft Support FAQ"
id: "46018"
type: "page"
slug: "microsoft-support-faq"
published_at: "2022-05-21T20:55:23+00:00"
modified_at: "2023-09-16T21:28:29+00:00"
url: "https://www.uscloud.com/microsoft-support-faq/"
markdown_url: "https://www.uscloud.com/microsoft-support-faq.md"
---

Topics on This Page

- [Question - What are the biggest landmines hidden in Unified Enterprise Support agreements?](#question---what-are-the-biggest-landmines-hidden-in-unified-enterprise-support-agreements)
- [Question - Are 3 year Microsoft Unified Enterprise Support contracts beneficial?](#question---are-3-year-microsoft-unified-enterprise-support-contracts-beneficial)
- [Question - Why isn't proactive consulting truly free with Unified Enterprise Support?](#question---why-isnt-proactive-consulting-truly-free-with-unified-enterprise-support)
- [Question - Will leaving Unified Enterprise Support hurt my relationship with Microsoft?](#question---will-leaving-unified-enterprise-support-hurt-my-relationship-with-microsoft)
- [Question - Can a third-party alternative really replace Microsoft Unified Enterprise Support?](#question---can-a-third-party-alternative-ireallyi-replace-microsoft-unified-enterprise-support)
- [Question - Are third-party competitors able to escalate enterprise support tickets to Microsoft?](#question---are-third-party-competitors-able-to-escalate-enterprise-support-tickets-to-microsoft)
- [Question - Doesn't US Cloud require delegated admin rights that our security team won't allow?](#question---doesnt-us-cloud-require-delegated-admin-rights-that-our-security-team-wont-allow)
-