MICROSOFT UNIFIED SUPPORT PORTAL

Get all the perks of your Microsoft Unified Support Portal – login and open support tickets 24/7. Plus track your up to 50% cost savings with US Cloud.

Microsoft Unified Support Portal

Microsoft Premier (Unified) Support Cost Savings - 30-60%
30% to 50%
Cost Savings
vs. Microsoft
US Cloud Premier Support 6 Minute Response Time
15 Minute
Response from

Live Engineer
US Citizen Premier (Unified) Support at US Cloud
All US Citizens
ITAR/DFARS
Compliant
Microsoft Certified Engineer Support - US Cloud
100k Tickets
Resolved
MSFT Escalations
Microsoft Certified Support - US Cloud
20+ Years
MSFT Product
Experience
Fortune 500 Premier (Unified) Enterprise Support at US Cloud
Trusted by
Fortune 500
Worldwide

UNIFIED SUPPORT PORTAL PRICE INCREASE

Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support portal customers to the Unified Support portal.

The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.

Pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers accessing the portal.

CUT YOUR UNIFIED PORTAL PRICE IN HALF

Why pay for support you don’t need?  Channel your inner Ninja and cut your Unified Support portal price in half by only paying for the Microsoft support your enterprise consumes via its portal.

Our typical client gets 46% better Unified pricing at US Cloud, with some clients getting up to 300%!  Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.

Right-size your Unified Support agreement and start saving today by switching to the US Cloud ticket portal – the only proven alternative to Microsoft Unified support services.

MICROSOFT ENTERPRISE SUPPORT SERVICES

Compare US Cloud’s 24/7 global Microsoft enterprise support to MS and other alternatives.
See for yourself why enterprises worldwide are replacing MSFT Premier/Unified with US Cloud.

Microsoft Enterprise Support Ranked #1 - US Cloud

Price
Initial response time (IRT)
Priority Routing
All US Based

Microsoft Enterprise Support Ranked #2

Price
IRT
Tier Routing
Onshore / Offshore

Microsoft Premier/Unified Support Alternative Ranked #3

Price
IRT
Tier Routing
Offshore

Microsoft Premier (Unified) Support Alternative Ranked #4

Price
IRT
Tier Routing
offshore

ULTRA-RESPONSIVE, SUPPORT PORTAL FOR HALF THE PRICE

Get significant cost savings and 4x faster response times vs. Microsoft support portal – without sacrificing quality or expertise. With over 72,000 portal tickets resolved and two decades of experience, you can count on US Cloud.

  • Fully replace Microsoft Unified Support contract

  • Support for entire MSFT stack, including O365

  • Proactive and reactive tickets

  • All severity levels supported

Switched for Better Microsoft Premier (Unified) Pricing at US Cloud

“Looking back, going with US Cloud was a no brainer. I put a lot more effort into trying to stay with Microsoft than I should have. We will be renewing with US Cloud this year.”

Ryan H, Director of IT Infrastructure
Microsoft Enterprise Support Ticket Portal - US Cloud

MSFT tickets – US Cloud Q2 2019

COMPREHENSIVE MICROSOFT STACK SUPPORT PORTAL

Complete Microsoft support portal for all Microsoft products supported across the stack, including on-premise and cloud applications

US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.

Office 365 + Azure Enterprise Support Portal Included

For O365 or Azure (our two biggest portal categories), use US Cloud for edge cases or work-around solutions

For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish

THE US CLOUD ADVANTAGE

US
Cloud
Microsoft
Support
Support Services All on-premise / cloud MS products
24 / 7 / 365 global support
Operational and configuration support
Installation and upgrade support
Named technical account manager (TAM)
Named designated support engineering (DSE) available
15-minute guaranteed response SLA for all cases
All screened US citizens for ITAR / DFARS compliance
Integrated performance support
Impact on Resources Significantly reduce operating costs (budget, people, time)

Next step - Microsoft Premier (Unified) Support at US Cloud

NEXT STEP TO SAVE 30-50% WITH US CLOUD

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative. Businesses worldwide are replacing MSFT Premier/Unified with US Cloud to save 30-50% on support costs.
Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.