MICROSOFT UNIFIED SUPPORT PORTAL

Get all the perks of your Microsoft Unified Support Portal – login and open support tickets 24/7. Plus track your up to 50% cost savings with US Cloud.

Microsoft Unified Support Portal

Microsoft Premier (Unified) Support Cost Savings - 30-60%
Save up to 50%
Savings vs.
Microsoft
US Cloud Premier Support 6 Minute Response Time
15 Minute
Response from

Live Engineer
US Citizen Premier (Unified) Support at US Cloud
All US Citizens
ITAR/DFARS
Compliant
Microsoft Certified Engineer Support - US Cloud
100k Tickets
Resolved
MSFT Escalations
Microsoft Certified Support - US Cloud
20+ Years
MSFT Product
Experience
Fortune 500 Premier (Unified) Enterprise Support at US Cloud
Trusted by
Fortune 500
Worldwide

UNIFIED SUPPORT PORTAL PRICE INCREASE

Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support portal customers to the Unified Support portal.

The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.

Pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers accessing the portal.

CUT YOUR UNIFIED PORTAL PRICE IN HALF

Why pay for support you don’t need?  Channel your inner Ninja and cut your Unified Support portal price in half by only paying for the Microsoft support your enterprise consumes via its portal.

Our typical client gets 46% better Unified pricing at US Cloud, with some clients getting up to 300%!  Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.

Right-size your Unified Support agreement and start saving today by switching to the US Cloud ticket portal – the only proven alternative to Microsoft Unified support services.

MICROSOFT UNIFIED SUPPORT PORTAL ALTERNATIVES

Compare Microsoft Unified Support portal to US Cloud Premier Support and other alternatives.
See for yourself why enterprises worldwide are replacing Microsoft Unified with US Cloud.

Microsoft Unified Support Portal Alternative - US Cloud

Portal Price
Initial response time (IRT)
Portal Priority Routing
All US Citizens

Microsoft Unified Support Portal Pricing

Price
IRT
Tier Routing
Onshore / Offshore

Microsoft Unified Support Portal Alternative Ranked #3

Price
IRT
Tier Routing
Offshore

Microsoft Unified Support Portal Alternative Ranked #4

Price
IRT
Tier Routing
offshore

ULTRA-RESPONSIVE, SUPPORT PORTAL FOR HALF THE PRICE

Get significant cost savings and 4x faster response times vs. Microsoft support portal – without sacrificing quality or expertise. With over 72,000 portal tickets resolved and two decades of experience, you can count on US Cloud.

  • Fully replace Microsoft Unified Support contract

  • Support for entire MSFT stack, including O365

  • Proactive and reactive tickets

  • All severity levels supported

Switched for Better Microsoft Premier (Unified) Pricing at US Cloud

“Looking back, going with US Cloud was a no brainer. I put a lot more effort into trying to stay with Microsoft than I should have. We will be renewing with US Cloud this year.”

Ryan H, Director of IT Infrastructure
Microsoft Enterprise Support Ticket Portal - US Cloud

MSFT tickets – US Cloud Q2 2019

COMPREHENSIVE MICROSOFT STACK SUPPORT PORTAL

Complete Microsoft support portal for all Microsoft products supported across the stack, including on-premise and cloud applications

US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.

Office 365 + Azure Enterprise Support Portal Included

For O365 or Azure (our two biggest portal categories), use US Cloud for edge cases or work-around solutions

For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish

CROSS PLATFORM SUPPORT PORTAL

Ability to solve complex problems when Microsoft issues also involve other common enterprise technology platforms such as Cisco, VMware and AWS.

CISCO

Cisco + Microsoft Support

Cisco

Increase network availability with Cisco + MSFT proactive support services at US Cloud

VMWARE

VMware + Microsoft Support

VMware

Fix VMware + Microsoft issues faster with reactive support services at US Cloud

AWS

AWS + Microsoft Support

AWS

Be more confident with AWS + MSFT all screened US Citizen support at US Cloud

Get up to 50% savings vs Cisco plus Microsoft Unified Support. Redeploy your savings where it’s needed most.

Live, US citizen engineers start troubleshooting your VMware or Microsoft support ticket within fifteen minutes, 24/7/365

THE US CLOUD ADVANTAGE

US
Cloud
Microsoft
Support
Support Services All on-premise / cloud MS products
24 / 7 / 365 global support
Operational and configuration support
Installation and upgrade support
Named technical account manager (TAM) available
Named designated support engineering (DSE) available
15-minute guaranteed response SLA for all cases
All screened US citizens for ITAR / DFARS compliance
Cross-platform support for MS, Cisco, VMware, AWS
Integrated performance support
Strategic Services Cross-platform roadmap advisory services
Multi-cloud advisory services
Cross-platform license advisory services
Cross-platform security advisory services
Impact on Resources Significantly reduce operating costs (budget, people, time)

Next step - Better Microsoft Unified Support Portal at US Cloud

Take the Next Step for Better Unified Support Portal Pricing

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save up to 50% on support costs and free up funds to drive innovation.