PALO ALTO PREMIER SUPPORT
Palo Alto Premier Support from US Cloud Delivers Comprehensive and Trusted Advisor Support for Palo Alto Firewall Enterprise Security. In Addition, You Benefit from 30 to 60% Cost Savings Across All Microsoft Platforms. US Cloud Premier Support Includes 10x Faster Response Times than Microsoft, Support Hours Never Expire and All Work is Done by US Citizens.
30% – 60%
All US Citizens
THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT
US Cloud is Built to Support Microsoft
US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades. We offer:
- Ultra-focused, low-overhead operations in the Midwest
- True experts in the Microsoft stack, Previous Microsoft TAMs and Microsoft-certified engineers on staff
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
- Fixated on higher-quality MSFT support at a lower price
US Cloud Client Journey
Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:
- Were you determined to leave Microsoft Premier Support?
- When did you realize you COULD leave Microsoft?
- Did your relationship with Microsoft suffer after switching?
- How has it gone so far with US Cloud support?
- How fast or responsive has US Cloud been?
- What about ticket resolution times?
- What do your engineers think about US Cloud?
- Any regrets moving to US Cloud for Premier Support?
US Cloud is Trusted World Wide
US Cloud is has more than two decades of experience supporting all Microsoft technologies with global Fortune 500, Small and Medium Enterprise, US Federal, State and local government clients. Here’s why:
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting with over 100,000 tickets worked, 5,000+ migrations managed
- We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments
- Supporting Fortune 500s to S&M enterprise on issues that range from routine to mission critical
Brief History of US Cloud
In 1996 FrontPages Web Hosting was founded by Rob LaMear. Since then our brands have supported over 2.1 billion logins across 80 countries. We now have veteran leadership, zero debt and 20+ years of financial stability behind us. Milestones include:
- 1999 – Fpweb.net became the first provider in the World to host SharePoint.
- 2002 – Fpweb.net surpasses 100 million logins under management.
- 2006 – Fpweb.net performs 1,000th client platform migration.
- 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
- 2013 – US Cyber Vault launched to secure client data and protect global brands.
- 2017 – US Cloud launched, formalizing Microsoft Premier Support services.
Why You Need Palo Alto Premier Support
30 to 60% Palo Alto + Microsoft Support Cost Savings
Recent analyst research shows that most Palo Alto + Microsoft Premier Support customers will see a 30-60% price increase when Microsoft switches to Unified Support. US Cloud can save you that 30-60% with its Palo Alto Premier Support because you only buy the Palo Alto support hours you need and the hours never expire.
WHAT THE ANALYSTS ARE SAYING:
Early reports from both industry analysts and client companies point to a significant price increase on the horizon for Palo Alto + Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over +100% and beyond.
10x Faster Palo Alto + Microsoft Response
Is your Palo Alto + Microsoft issue business critical? US Cloud will respond to your Palo Alto/Microsoft support ticket in six minutes or less – 10x faster than Microsoft. Receive prioritized Palo Alto problem resolution for your most complex Palo Alto issues. Get the fastest prioritized response times for Palo Alto with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Palo Alto Premier Support offers the top problem resolution services to you.
Palo Alto Premier Support from US Cloud is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize Palo Alto platform availability with All-American Palo Alto service delivery. Palo Alto Premier Support includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud Palo Alto Premier Support service delivery is never outsourced. Recover faster or prevent service disruptions altogether with reliable Palo Alto support delivered entirely by US citizens.
Palo Alto Hours Never Expire
Always be able to open Palo Alto support tickets whenever needed. Don’t sweat trying to keep track of Palo Alto support hours used, remaining, or expiring. Elevate your Palo Alto technical support – Open tickets on behalf of your team and reduce frustration with prioritized response times and all Palo Alto tickets worked by US citizens.
PALO ALTO EXPERTISE
US Cloud is a Palo Alto Partner and Microsoft Partner with more than two decades of Palo Alto + Microsoft experience supporting global enterprises using Palo Alto and all Microsoft technologies (except Dynamics AX, Visual Studio). We are Microsoft certified, plus VMware, AWS and Cisco covering cloud, hybrid and on-premises environments. Leverage US Cloud Palo Alto expertise to optimize your Palo Alto platform with Palo Alto consults, Palo Alto roadmaps, or Palo Alto risk assessments.
<1% of Tickets Escalated
Palo Alto Premier Support from US Cloud has resolved more than 61,000 tickets with less than 1% escalated to Palo Alto and other product teams for source code issues. As part of this Palo Alto escalation process, US Cloud white gloves the entire process so you can continue to drive your technology projects forward and get the most out of your Palo Alto investments.
PALO ALTO PRIORITY SUPPORT
You won’t need to worry about wasting time explaining your Palo Alto issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Palo Alto certified engineers. All Palo Alto Premier support engineers are US citizens who will quickly resolve your most complex issues.
Get comprehensive Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Palo Alto expertise for guidance, implementation and training in fast-growing Palo Alto solutions areas. US Cloud Palo Alto Premier support helps you identify Palo Alto risks, prevent issues, and improve your Palo Alto migration readiness.
Take the Next Step for Palo Alto Premier Support
US Cloud is the proven leader in providing reputable Palo Alto support services to clients world-wide. We enable Palo Alto + Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.