PREMIER SUPPORT FOR GOVERNMENT
Microsoft Premier Support for Government from US Cloud is a complete Microsoft support service specifically designed for U.S. Federal, State, and Local Governments, providing 30% to 60% cost savings opportunities, rigorous security and compliance – including extensive screening and US citizenship affirmation – and the flexibility to support National on-premises, cloud or hybrid environments – all from one trusted provider.
Trusted by DoS, Selective Service, State & Local Gov
Serving US Embassies Worldwide
Six Minute Avg. Response Time
Enterprise, Cloud & Development
Why You Need Premier Support for Government
30-60% Average Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.
2018 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.
Resolve Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized Government problem resolution for you and your Gov IT’s most complex issues. Get the fastest prioritized response times for Public Sector with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Government offers the top problem resolution services to Federal, State and Local entities.
US Cloud Premier Support for Government uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Government includes service delivery from 100% screened US citizen dedicated system engineers (DSE) and technical account managers (TAM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.
Hours Never Expire
Always be able to open tickets on behalf of your Federal, State, Local or Tribal entity whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Do more with your shrinking Gov IT budget while maintaining data and support sovereignty.
US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting Government entities and all Microsoft technologies (except Dynamics AX, Visual Studio). We have over 25 Microsoft certifications plus Cisco and VMware covering National cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your National cloud offerings with cloud consults, roadmaps, or risk assessments.
<1% of Tickets Escalated
US Cloud Premier Support for Government has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Federal, State, or Local Microsoft technology projects forward and get the most out of your Microsoft investments.
Public Sector organizations need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers. All Premier Support Government engineers are screened US citizens who will quickly resolve issues for you and your Gov IT’s most complex issues.
Get comprehensive Government support across all your Federal, State, Local, and Tribal technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Gov guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Government helps you identify risks, prevent issues, and improve migration readiness for you and your organization.
Premier Support for Government
Premier Support for Government provides comprehensive Microsoft support, delivered by screened US citizens, to meet US compliance and security standards for US Federal, State, Local and Tribal entities.