Premier Support for Government2018-11-08T13:17:37+00:00

PREMIER SUPPORT FOR GOVERNMENT

Premier Support Government from US Cloud is a complete Microsoft support service specifically designed for U.S. Federal, State, and Local Governments, providing cost savings opportunities, rigorous security and compliance – including extensive screening and US citizenship affirmation – and the flexibility to support National on-premises, cloud or hybrid environments – all from one trusted provider.

Microsoft Premier Support for Government
Microsoft Premier Support Alternative of The Global 2000
Trusted by DoS, Selective Service, State & Local Gov
Premier (Unified) Support for Government Including US State Department and Department of Defense
Serving US Embassies Worldwide
Six Minute Avg. Response Time
61,000 Microsoft Premier Support Alternative Tickets
61,000 Tickets,
<1% Escalated
Microsoft Premier Support Alternative is a Microsoft Gold Partner
Enterprise, Cloud & Development
c. 1999

Why You Need Premier Support for Government

Premier Support for Partners - 25 to 30% Cost Savings with US Cloud

Save 30-60%
vs Microsoft Premier (Unified) Support for Government, per analyst research

Premier Support for Partners - 5x Faster Response Time at US Cloud

Resolve Issues Quickly
Prioritized problem resolution for you and your Gov IT’s most complex issues

Premier Support for Partners - Never Outsourced with US Cloud

US Citizens
Premier Support Government uses only screened US citizens and is ITAR/DFARS compliant

Premier Support for Partners - Hours Never Expire at US Cloud

Hours Never Expire
Always be able to open tickets on behalf of your Federal, State or Local entity when needed

Premier Support for Partners - Get Microsoft Expertise at US Cloud

Microsoft Expertise
Collaborate with a trusted account manger who’s invested in advancing your mission

Less Than 1% Tickets Escalated to Microsoft at US Cloud Premier Support for Partners

<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to Microsoft product teams

Premier Support for Partners - Get Priority Support at US Cloud

Priority Support
Get the fastest prioritized response times for Public Sector

Get comprehensive support across all platforms with Premier Support for Partners

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

Microsoft Professional Support Alternative at US Cloud Saves 25 - 30%

30-60% Average Cost Savings

Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.

2018 UNIFIED PRICING — REPORTS FROM THE FIELD:

Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.

US Cloud Premier Support for Government is 5 Times Faster Than Microsoft Premier Support Government Response Time

Resolve Issues Quickly

Is your issue critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized Government problem resolution for you and your Gov IT’s most complex issues. Get the fastest prioritized response times for Public Sector with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Government offers the top problem resolution services to Federal, State and Local entities.

6-minute Response SLA at US Cloud Premier Support for Partners

All Screened US Citizens with US Cloud Premier Support Services for Government

US Citizens

US Cloud Premier Support for Government uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Government includes service delivery from 100% screened US citizen dedicated system engineers (DSE) and technical account managers (TAM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.

US Cloud Premier Support Deliverd from Heartland USA

US Cloud Premier Support for Partners is Never Outsourced

US Cloud Premier Support for Government Hours Never Expire

Hours Never Expire

Always be able to open tickets on behalf of your Federal, State, Local or Tribal entity whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Do more with your shrinking Gov IT budget while maintaining data and support sovereignty.

US Cloud Premier Support hours never expire

Microsoft Premier Support for Partners Hours Expire

Microsoft Expertise

US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting Government entities and all Microsoft technologies (except Dynamics AX, Visual Studio).  We have over 25 Microsoft certifications plus Cisco and VMware covering National cloud, hybrid and on-premises environments.  Leverage US Cloud Microsoft expertise to optimize your National cloud offerings with cloud consults, roadmaps, or risk assessments.

US Cloud is a Microsoft Cloud Solution Provider

US Cloud Premier Support for Government Escalates Less Than 1% of All Tickets to Microsoft

<1% of Tickets Escalated

US Cloud Premier Support for Government has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Federal, State, or Local Microsoft technology projects forward and get the most out of your Microsoft investments.

Resolve Issues Quickly with US Cloud Premier Support for Partners

Priority Support

Public Sector organizations need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated.  Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers.  All Premier Support Government engineers are screened US citizens who will quickly resolve issues for you and your Gov IT’s most complex issues.

Microsoft Premier Support for Government vs US Cloud Premier Support Government Call Routing

Cross-Platform Microsoft Premier Support for Government Alternative

Cross-Platform

Get comprehensive Government support across all your Federal, State, Local, and Tribal technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Gov guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Government helps you identify risks, prevent issues, and improve migration readiness for you and your organization.

US Cloud Premier Support for Partners Covers All Microsoft, Cisco, VMware and Amazon AWS

Premier Support for Government

Premier Support for Government provides comprehensive Microsoft support, delivered by screened US citizens, to meet US compliance and security standards for US Federal, State, Local and Tribal entities.  Start your risk-free trial today.