Resource Center

This resource center is your one stop shop for understanding Microsoft support. US Cloud is THE market expert in Microsoft Premier and Unified. We have curated this list of resources for organizations interested in third-party Microsoft support.

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Report

2022 Gartner Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle and SAP Software

Use this guide to identify options that can reduce your software maintenance costs by 50%.
Executive Summary
Published Mar 14, 2022

The Switch to Independent Third-Party Software Support

A recent US Cloud study examined the savings realized by 50 Microsoft Premier and Unified Support customers who made the switch to independent support partners.
Executive Summary
Published Feb 19, 2022

New Choices and Alternatives to Microsoft Unified Support

This summary outlines the three primary options for Enterprise Microsoft Support available in the market today, their pro's and con's, and the questions you need to ask about each.
Executive Summary
Published Mar 14, 2022

US Cloud Premier Support

An overview of US Cloud abilities and FAQs about how our support works.
Case Study
Published Mar 14, 2022

US Cloud Case Studies: Healthcare

Fortune 500 healthcare organizations and regional hospitals who have switched from Microsoft Unified support to US Cloud.
Case Study
Published Mar 14, 2022

US Cloud Case Studies: Finance

Fortune 500 financial services organizations, multi-national banks and global insurance companies who have switched from Microsoft Unified support to US Cloud.
eBook
Published Mar 14, 2022

The 2021 Independent Guide to Microsoft Unified

Understand Microsoft Unified Support plans and cost, learn negotiation tips and what alternatives are in the market.
Cheat Sheet
Published Mar 14, 2022

Microsoft Support Services Comparison

Directly compare US Cloud with Microsoft support options
Report
Published Mar 14, 2022

2021 Gartner Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle and SAP Software

Use this guide to identify options that can reduce your software maintenance costs by 50%.
Cheat Sheet
Published May 18, 2022

US Cloud - Frequently Asked Questions (FAQ)

A guide of quick facts and answers to frequently asked questions including why Microsoft Premier & Unified Support is broken.
Cheat Sheet
Published Jun 01, 2022

RFP Template for Microsoft Support Services

A template to help create RFPs for support services for Microsoft technologies. Includes sheets for RFP guidelines, services required, vendor information, executive summary, service capabilities, and more.
Microsoft Premier and Unified Support Alternative - US Cloud

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