---
title: "Video: Azure & Microsoft Support Services: Break/Fix & Beyond"
id: "61378"
type: "page"
slug: "video-azure-microsoft-support-services-break-fix-beyond"
published_at: "2025-02-07T14:40:07+00:00"
modified_at: "2025-02-07T14:40:07+00:00"
url: "https://www.uscloud.com/resources/video-watch-pages/video-azure-microsoft-support-services-break-fix-beyond/"
markdown_url: "https://www.uscloud.com/resources/video-watch-pages/video-azure-microsoft-support-services-break-fix-beyond.md"
excerpt: "At US Cloud, our team understand the secret behind accelerated Microsoft support services: a designated support engineer (DSE). You can think of them as an internal advocate for your team so that, when you open a break/fix ticket for a..."
---

At US Cloud, our team understand the secret behind accelerated Microsoft support services: a designated support engineer (DSE). You can think of them as an internal advocate for your team so that, when you open a break/fix ticket for a Microsoft issue, you don’t have to explain your company’s life story again and again—just like last time you opened a ticket.

IT teams know better than anyone else that every second counts when a system issue derails business activities. With a DSE through US Cloud, your team can cut through the endless incident interrogations and get to what you really need: tailored Microsoft solutions.

For additional information, see [Reviews](/blog/third-party-microsoft-support-show-microsoft-support-services/)