US Cloud Replaces Unified Support

Other Microsoft service providers may say they can provide support, but Unified Support is an all-or-nothing proposition. If a vendor cannot TOTALLY replace your Unified Support contract, it won’t work. Working with US Cloud allows you to cancel your Unified Support agreement entirely. US Cloud provides a comprehensive, comparable replacement service that currently supports over 350 companies and 4.2 million users worldwide – including many Fortune 500’s.

US Cloud staffs senior Microsoft-certified engineers on all three shifts, which lets us provide legitimate break-fix support around the clock. We support all time zones around the world and have support customers in 28 different countries and on four continents. 

US Cloud supports all current Microsoft products and all ticket severities. Our 100% US-based domestic engineers solve over 85% of tickets in-house and roughly 15% through managed escalations to Microsoft. We also have dedicated TAM’s and “Crit Sit” managers to fast-track high-severity cases.

US Cloud was a Microsoft Gold Partner and service provider for over 20 years. We have resolved over 100,000 tickets for our Microsoft clients and have core competencies in every Microsoft product category.

When we set out to design our ground-up build for our Microsoft Support service, we anchored on the model that companies were already used to working with: Microsoft Premier Support. Like Premier, our service allows customers to buy just the hours they need for both break-fix and proactive engagements. And our pricing is also comparable to the old Premier model, typically saving 30-50% vs. Microsoft Unified. We included Technical Account Managers (TAM’s) and access to Dedicated Support Engineers (DSE’s), rapid escalation for critical cases, and true 24/7/365 support.