US Cloud Replaces Unified Support

US Cloud completely replaces your Microsoft Unified Support

As a long-time Microsoft Partner and service provider, we heard about “Project Volta” (aka Unified Support) in early 2015. As details of this massive change to Microsoft’s support model emerged, we realized that there would be a huge need for a viable alternative.

So, we refocused our business on providing comprehensive Microsoft break-fix and proactive support. Five years later, it’s all we do -- and we are fanatical about providing high-quality Microsoft Support for less. Today, US Cloud is the #1 alternative to Microsoft Unified Support in the world.

Ditch Your Unified Contract

Other Microsoft service providers may say they can provide support, but Unified Support is an all-or-nothing proposition. If a vendor cannot TOTALLY replace your Unified Support contract, it won’t work. Working with US Cloud allows you to cancel your Unified Support agreement entirely. US Cloud provides a comprehensive, comparable replacement service that currently supports over 350 companies and 4.2 million users worldwide – including many Fortune 500’s.

Comprehensive 24/7/365 Support

US Cloud staffs senior Microsoft-certified engineers on all three shifts, which lets us provide legitimate break-fix support around the clock. We support all time zones around the world and have support customers in 28 different countries and on four continents. 

Whole Stack & All Severities

US Cloud supports all current Microsoft products and all ticket severities. Our 100% US-based domestic engineers solve over 85% of tickets in-house and roughly 15% through managed escalations to Microsoft. We also have dedicated TAM’s and “Crit Sit” managers to fast-track high-severity cases.

Deep Microsoft Experience

US Cloud was a Microsoft Gold Partner and service provider for over 20 years. We have resolved over 100,000 tickets for our Microsoft clients and have core competencies in every Microsoft product category.

Based on Premier Support

When we set out to design our ground-up build for our Microsoft Support service, we anchored on the model that companies were already used to working with: Microsoft Premier Support. Like Premier, our service allows customers to buy just the hours they need for both break-fix and proactive engagements. And our pricing is also comparable to the old Premier model, typically saving 30-50% vs. Microsoft Unified. We included Technical Account Managers (TAM’s) and access to Dedicated Support Engineers (DSE’s), rapid escalation for critical cases, and true 24/7/365 support.

Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on support costs.

Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.