US Cloud runs our operation on the best-in-class ConnectWise ticket and account management platform that is fully integrated into our Salesforce CRM and Sage client accounting software. In addition, we have built client-specific integrations with ServiceNow to allow seamless adoption in client organizations. This proven suite of operational software drives significant efficiencies and control for US Cloud and helps to deliver rock solid support for our clients.
US Cloud provides clients with a dedicated Client Portal that allows instant access and management of their account status, hour balances, ticket histories and detail, payment history, authorized users, and other important details. We also provide PowerBI dashboards to give clients quick views into the statistics that they care most about. We can build custom reporting to suit individual client requests as well.
Because Microsoft Support is our only service offering, we have a single-mindedness about installing the right processes, procedures, and program design. This has helped US Cloud drive significant continuous improvement as we have matured. Client satisfaction scores from individual tickets have climbed over 10%+ in each of the last three years, with our average scores now over 4/5 stars in 2022.