US Cloud only has one performance tier, and we charge a flat rate for support hours, including Rapid Response and Escalation SLA’s. Your rate is locked-in for the entire 12- month contract term, allowing you to add up to 50% more hours with no penalty. Hours can be used for either reactive or proactive support with no restrictions.
Dedicated Support Engineers (DSE’s) are also offered at a flat rate, regardless of what technology they’re supporting and with low minimums. This means you get easy access to expert advisory support for projects of all sizes. And unlike Microsoft, our DSE rate is all inclusive – we do not sneak in a mandatory 30% upcharge for “TAM involvement.”
With one 30-minute discovery call and access to 12 months of Microsoft support logs, US Cloud can create a full, binding custom quote in just 24 hours. Whether you are using us as leverage in Microsoft resubscription negotiations or are ready to truly explore support alternatives, we are more than happy to provide you a fast, detailed quote.
Although we do not provide list prices online, fill out the quick form below and we will email you our full pricing sheet.