VMWARE PREMIER SUPPORT
VMware Premier Support from US Cloud Delivers Comprehensive and Trusted Advisor Support for Enterprise VMware. In Addition, You Benefit from 30 to 60% Cost Savings Across All Microsoft Platforms. US Cloud Premier Support Includes 10x Faster Response Times than Microsoft, Support Hours Never Expire and All Work is Done by US Citizens.
30% – 60%
All US Citizens
< 1% Escalated
Why You Need VMware Premier Support
30 to 60% VMware + Microsoft Support Cost Savings
Recent analyst research shows that most VMware + Microsoft Premier Support customers will see a 30-60% price increase when Microsoft switches to Unified Support. US Cloud can save you that 30-60% with its VMware Premier Support because you only buy the VMware support hours you need and the hours never expire.
WHAT THE ANALYSTS ARE SAYING:
Early reports from both industry analysts and client companies point to a significant price increase on the horizon for VMware + Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over +100% and beyond.
10x Faster VMware + Microsoft Response
Is your VMware + Microsoft issue business critical? US Cloud will respond to your VMware/Microsoft support ticket in six minutes or less – 10x faster than Microsoft. Receive prioritized VMware problem resolution for your most complex VMware issues. Get the fastest prioritized response times for VMware with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). VMware Premier Support offers the top problem resolution services to you.
VMware Premier Support from US Cloud is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize VMware platform availability with All-American VMware service delivery. VMware Premier Support includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud VMware Premier Support service delivery is never outsourced. Recover faster or prevent service disruptions altogether with reliable VMware support delivered entirely by US citizens.
VMware Hours Never Expire
Always be able to open VMware support tickets whenever needed. Don’t sweat trying to keep track of VMware support hours used, remaining, or expiring. Elevate your VMware technical support – Open tickets on behalf of your team and reduce frustration with prioritized response times and all VMware tickets worked by US citizens.
US Cloud is an VMware Partner and Microsoft Partner with more than two decades of VMware + Microsoft experience supporting global enterprises using VMware and all Microsoft technologies (except Dynamics AX, Visual Studio). We are VMware certified, plus Microsoft, AWS and Cisco covering cloud, hybrid and on-premises environments. Leverage US Cloud VMware expertise to optimize your VMware platform with VMware consults, VMware roadmaps, or VMware risk assessments.
<1% of Tickets Escalated
VMware Premier Support from US Cloud has resolved more than 61,000 tickets with less than 1% escalated to VMware and other product teams for source code issues. As part of this VMware escalation process, US Cloud white gloves the entire process so you can continue to drive your technology projects forward and get the most out of your VMware investments.
VMWARE PRIORITY SUPPORT
You won’t need to worry about wasting time explaining your VMware issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert VMware certified engineers. All VMware Premier support engineers are US citizens who will quickly resolve your most complex issues.
Get comprehensive Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud VMware expertise for guidance, implementation and training in fast-growing VMware solutions areas. US Cloud VMware Premier support helps you identify VMware risks, prevent issues, and improve your VMware migration readiness.
Take the Next Step for VMware Premier Support
US Cloud is the proven leader in providing reputable VMware support services to clients world-wide. We enable VMware + Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.