VMWARE PREMIER SUPPORT

VMware Premier Support from US Cloud Delivers Comprehensive and Trusted Advisor Support for Enterprise VMware.  In Addition, You Benefit from 30 to 60% Cost Savings Across All Microsoft Platforms.  US Cloud Premier Support Includes 10x Faster Response Times than Microsoft, Support Hours Never Expire and All Work is Done by US Citizens.

VMware Premier Support

Microsoft Unified Support Cost Savings - 30-60%

30% – 60%
Savings vs.
Microsoft

US Cloud Premier Support 6 Minute Response Time

6 Minute
Response from

Live Engineer

US Citizen Premier (Unified) Support at US Cloud

All US Citizens
ITAR/DFARS
Compliant

Microsoft Certified Engineers - US Cloud

67,000 Tickets
< 1% Escalated
to Microsoft

Microsoft Certified Partner - US Cloud

Enterprise,
Cloud, Dev
c. 1999

Fortune 500 Premier (Unified) Support Customers at US Cloud

Trusted by
Fortune 500
Worldwide

THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT

Microsoft Certified Partner - US CloudMicrosoft Cloud Solution Provider (CSP) - US Cloud

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality MSFT support at a lower price
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US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud Premier Support Client ListUS Cloud is Trusted World Wide

US Cloud is a trusted, experienced Microsoft Partner with global Fortune 500, Small and Medium Enterprise (SME), US Federal, State and local government clients.  Here’s why:

  • 20+ year Microsoft Partner; 15+ year Certified Partner, 5+ Cloud Partner
  • Over 67,000 tickets worked, 5,000+ migrations managed, deep Microsoft experience
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Supporting Fortune 100s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Why You Need VMware Premier Support

VMware Premier Support Cost Savings with US Cloud

Save 30-60%
vs VMware + Microsoft Premier (Unified) Support

VMware Premier Support Better Response Time with US Cloud

10x Faster Response
than VMware + Microsoft support response time, resolve issues quickly

All US Citizens with US Cloud VMware Premier Support

Never Outsourced
VMware Premier support is All-American (literally) and ITAR/DFARS compliant

VMware Premier Support Hours Never Expire at US Cloud

Hours Never Expire
Always be able to open VMware support tickets whenever needed

US Cloud VMware Premier Support for VMware plus Microsoft stack enterprises

VMware Expertise
Collaborate with a trusted account manger who’s invested in your priorities

VMware Premier Support Ticket Escalation at US Cloud

<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to VMware or Microsoft teams

Get VMware Priority Support with VMware Premier Support at US Cloud

VMware Priority Support
Get the fastest prioritized response times for business critical VMware support

Comprehensive Enterprise Support Across All Your Technology Platforms – Microsoft, Cisco, VMware and AWS

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

VMware Premier Support at US Cloud Saves 30 to 60%

30 to 60% VMware + Microsoft Support Cost Savings

Recent analyst research shows that most VMware + Microsoft Premier Support customers will see a 30-60% price increase when Microsoft switches to Unified Support. US Cloud can save you that 30-60% with its VMware Premier Support because you only buy the VMware support hours you need and the hours never expire.

VMware Premier Support Cost Savings at US Cloud - Analyst Research

WHAT THE ANALYSTS ARE SAYING:

Early reports from both industry analysts and client companies point to a significant price increase on the horizon for VMware + Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over +100% and beyond.

US Cloud VMware Premier Support 10 Times Faster Than Microsoft Premier Support Response Time

10x Faster VMware + Microsoft Response

Is your VMware + Microsoft issue business critical? US Cloud will respond to your VMware/Microsoft support ticket in six minutes or less – 10x faster than Microsoft. Receive prioritized VMware problem resolution for your most complex VMware issues. Get the fastest prioritized response times for VMware with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). VMware Premier Support offers the top problem resolution services to you.

6-minute Initial Response Time (IRT) SLA Guarantee with VMware Premier Support from US Cloud

All-American (US citizens) Support Team with US Cloud VMware Premier Support Services

NEVER OUTSOURCED

VMware Premier Support from US Cloud is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize VMware platform availability with All-American VMware service delivery. VMware Premier Support includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud VMware Premier Support service delivery is never outsourced. Recover faster or prevent service disruptions altogether with reliable VMware support delivered entirely by US citizens.

US Cloud VMware Premier Support Delivered from Heartland USA by US citizens

US Cloud VMware Premier Support is Never Outsourced and Does Not Use Overseas Call Centers

VMware Premier Support Hours Never Expire at US Cloud

VMware Hours Never Expire

Always be able to open VMware support tickets whenever needed. Don’t sweat trying to keep track of VMware support hours used, remaining, or expiring. Elevate your VMware technical support – Open tickets on behalf of your team and reduce frustration with prioritized response times and all VMware tickets worked by US citizens.

US Cloud VMware Premier Support hours never expire

VMware + Microsoft Premier Support Hours Expire

VMWARE EXPERTISE

US Cloud is an VMware Partner and Microsoft Partner with more than two decades of VMware + Microsoft experience supporting global enterprises using VMware and all Microsoft technologies (except Dynamics AX, Visual Studio).  We are VMware certified, plus Microsoft, AWS and Cisco covering cloud, hybrid and on-premises environments.  Leverage US Cloud VMware expertise to optimize your VMware platform with VMware consults, VMware roadmaps, or VMware risk assessments.

VMware Partner - Enterprise Solutions and Support

Microsoft Partner - US Cloud

US Cloud VMware Premier Support Escalates Less Than 1% of All Tickets to VMware or Microsoft Product Teams

<1% of Tickets Escalated

VMware Premier Support from US Cloud has resolved more than 61,000 tickets with less than 1% escalated to VMware and other product teams for source code issues. As part of this VMware escalation process, US Cloud white gloves the entire process so you can continue to drive your technology projects forward and get the most out of your VMware investments.

Receive VMware Priority Support with VMware Premier Support at US Cloud

VMWARE PRIORITY SUPPORT

You won’t need to worry about wasting time explaining your VMware issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert VMware certified engineers. All VMware Premier support engineers are US citizens who will quickly resolve your most complex issues.

Microsoft Premier Support for VMware + Microsoft vs US Cloud VMware Premier Support Call Routing

Cross-Platform VMware Premier Support

Cross-Platform Support

Get comprehensive Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud VMware expertise for guidance, implementation and training in fast-growing VMware solutions areas. US Cloud VMware Premier support helps you identify VMware risks, prevent issues, and improve your VMware migration readiness.

US Cloud VMware Cross Platform Support

Next Steps - VMware Premier Support at US Cloud

Take the Next Step for VMware Premier Support

US Cloud is the proven leader in providing reputable VMware support services to clients world-wide. We enable VMware + Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.