---
title: "Our Capabilities"
id: "62754"
type: "page"
slug: "our-capabilities"
published_at: "2025-03-18T20:28:53+00:00"
modified_at: "2026-01-20T20:10:23+00:00"
url: "https://www.uscloud.com/who-we-are/our-capabilities/"
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# Proven Capabilities, Uniquely Specialized

#### Time-Tested Microsoft Support Alternative

For almost a decade now, US Cloud has blazed the trail as the first third-party support partner capable of fully replacing Microsoft Premier or Unified Support. Today, US Cloud is still the only pure Microsoft support specialist in the global market.

We have a fully developed, proven model that has supplanted Microsoft support for 50+ of the Fortune 500 and over 750+ enterprises around the world.

US Cloud brings to bear specialized Microsoft support engineers and architects, systems designed and tailored for IT support, and hard-learned insights that have led to gold-standard processes and efficiencies – all unparalleled in the Microsoft third-party ecosystem.

## Designed from the Start to Replace Unified Support

US Cloud’s exclusive set of capabilities set us apart. Widely regarded as the #1 Unified Support replacement option in the market, US Cloud’s success is built upon a foundation laid with that sole mission in mind.

#### Time-Tested Microsoft Support Alternative

For almost a decade now, US Cloud has blazed the trail as the first third-party support partner capable of fully replacing Microsoft Premier or Unified Support. Today, US Cloud is still the only pure Microsoft support specialist in the global market.

We have a fully developed, proven model that has supplanted Microsoft support for 50+ of the Fortune 500 and over 750+ enterprises around the world.

US Cloud brings to bear specialized Microsoft support engineers and architects, systems designed and tailored for IT support, and hard-learned insights that have led to gold-standard processes and efficiencies – all unparalleled in the Microsoft third-party ecosystem.

#### <15 min. responses and contractual sla’s

microsoft may have abandoned any meaningful service level agreements (sla’s), but we embrace them.

us cloud guarantees an initial response time of less than 15-minutes (we average 6 minutes). for ticket. at severity. time. backed by financial penalties outlined in our master client contracts.

us also provides written sla’s governing engineer engagement, ticket processing based on severity level, microsoft escalations processes, communication frequency.

fanatical support is dna – contracts.

#### performance with transparency

with singular focus affordable enterprise support, built infrastructure from the ground-up specifically that purpose.

we monitor leverage real-time data to drive keep clients informed via their custom portal.

#### right engineers 24 >