---
title: "US Cloud Service Level Agreements"
id: "53134"
type: "page"
slug: "service-level-agreements-sla"
published_at: "2023-10-17T13:46:39+00:00"
modified_at: "2023-10-17T20:30:50+00:00"
url: "https://www.uscloud.com/who-we-are/our-company/service-level-agreements-sla/"
markdown_url: "https://www.uscloud.com/who-we-are/our-company/service-level-agreements-sla.md"
---

Topics on This Page

- [Key Microsoft Support Metrics](#key-microsoft-support-metrics)
- [Service Targets vs Service Level Agreements](#service-targets-vs-service-level-agreements)
- [US Cloud SLA: 15-minute Response Time](#us-cloud-sla-15-minute-response-time)
- [US Cloud SLA: Ticket Escalation](#us-cloud-sla-ticket-escalation)
- [Track SLA Metrics on Customer Portal](#track-sla-metrics-on-customer-portal)
- [SLAs - Cornerstone of Great Support](#slas---cornerstone-of-great-support)
-