Enterprises report that the biggest differences between US Cloud Support and Microsoft Premier/Unified are value and quality.
Value is most important to economic buyers such as IT Procurement teams who are incentivized to find efficiencies, avoid future cost increases, and cut costs without sacrificing service delivery. US Cloud’s 30-50% savings vs MS Premier/Unified checks all the boxes.
Quality is most important to IT buyers such as enterprise IT leaders who are relying heavily on Microsoft software but finding the new Unified support model disappointing. Many are discovering unreasonably long resolution times with outsourced and offshored service delivery. US Cloud’s US based engineers resolving issues 25% faster are delivering the quality Microsoft support enterprises demand.