Following established alternative software support models for other technologies such as Rimini Street for Oracle or Spinnaker for SAP, new entrants in Microsoft Support have made remarkable headway in the few years since the launch of Unified Support. But it pays to verify capabilities and details around these new players.
In August 2020 and 2021, Gartner published it’s annual Market Guide for Independent Third-Party Support. 2020 marked the first time Gartner included a Microsoft category in the Market Guide.
Get free access to the 2021 Gartner report here: