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Following established alternative software support models for other technologies such as Rimini Street for Oracle or Spinnaker for SAP, new entrants in Microsoft Support have made remarkable headway in the few years since the launch of Unified Support. But it pays to verify capabilities and details around these new players. 

In August 2020, Gartner published their annual Market Guide for Independent Third-Party Support. marking the first time Gartner included a Microsoft category in the Market Guide.

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