Testimonials

Hear what clients are saying about US Cloud

US Cloud supports hundreds of Microsoft-centric companies and millions of end-users around the globe. Our high-quality, ultra-responsive support is changing the Microsoft support landscape. But don’t take our word for it, take theirs:
Ticket
 Gartner Peer Insights
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Hospital and Health Care
Very impressed with the level of support and knowledge of US Cloud engineers…really happy and plan to start using US Cloud more and more as the engagement continues.
Ticket
 18764
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Financial Services
Great service right out of the gate. We originally opened this with Microsoft in March, and it sat bouncing back and forth between teams without resolution. You brought knowledgeable people to the call right away and provided a solution with two options to implement. Just outstanding. And we worked with one representative showing ownership of the issue. Could not be happier.
Ticket
 19008
Technology
Active Directory Azure Group Policy
Industry
Other
What a relief as the the profiles are slowly pushing out and things are starting to come back to normal...I appreciate you stepping in, you got results and that alone renewed my confidence in US Cloud. I still believe we made the right choice to move to US Cloud and away from Unified Support. I hope to keep this partnership going.
Ticket
 15596
Technology
.Net / Development
Industry
Other
I have to say that after using Microsoft support for 25 year, our first ticket via US Cloud was the best Microsoft support call I have had.  I was called back within 15 minutes and we had an engineer within 30 minutes.  Our coordinator and engineer were both exceptionally knowledgeable and professional.  Communication was clear and concise.  I would highly recommend US Cloud.
Ticket
 12663
Technology
Microsoft 365
Industry
Other
The support engineer was quick to respond, asked pertinent questions, and provided excellent ideas, and ultimately quickly provided a solution that worked.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Education Management Higher Education
US Cloud provides great solutions and prompt service every time we need them. When ever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.
Ticket
 16558
Technology
Systems Center
Industry
Financial Services
Mike knew exactly what the issue was upon receiving logs. His fix worked like a charm! Thanks for everything.
Ticket
 Gartner Peer Insights
Technology
Exchange
Industry
Hospital and Health Care
The representative was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue's root cause being a very obscure one. I really appreciated getting the job done with one work session--not an experience I had when working direct with Microsoft support very often.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
US Cloud has provided excellent support and timely updates. They have also been able to customize their service for us when required.
Ticket
 9539
Technology
Microsoft 365
Industry
Other
Victor Harrison, Robert Burnett, Erik Olsen: You guys are awesome!!! You nailed it with the root cause. It was our security team that blocked off POP3 as you determined. We got this resolved after they added the mailboxes to the exceptions list. Long term goal, we are getting the applications to start using modern auth. For now we are back in business - PROD systems are up and running. Thank you so much team!
Ticket
 9117
Technology
Windows Server
Industry
Other
Michael was very responsive and he did a great job finding scripts  needed to get WSUS working for me. He also figured out that port 8530 was not open on the shares where the content was being saved.
Ticket
 16154
Technology
Azure
Industry
Hospital and Health Care
Great 1st experience! I'll never contact MS support again if I can help it. Thanks!
Ticket
 15977
Technology
Microsoft 365
Industry
Other
Everyone I spoke to was very friendly and professional.  While they couldn't directly solve our problem, they were able to confirm the issue wasn't solvable in this version of Word, and clearly went the extra mile to make sure all options were exhausted.  Getting this confirmation let us move forward with alternative solutions, rather than continuing to struggle with the original plan.  Thanks for the great support!
Ticket
 10412
Technology
Windows Server
Industry
Utilities
I would like to take this opportunity to really appreciate Adam’s support on my PKI deployment. It has been over 2 years that I really needed to upgrade my 2008R2 PKI system. Since I haven’t done this PKI deployment before and couldn’t find our internal SME, I decided to open a case with my Microsoft to see if I can get a support. To my surprise, my SR was taken by Adam Beckman and he has shown an exceptional service: First day of conference call, you assessed what I needed help with. The following week, you provided step-by-step of deployment procedure. A few weeks later, you walked me through the process in my lab. A month later, you patiently walked me through the set up on my production environment. Adam had done the above tasks with tremendous amount of patience, knowledges, and flexibilities to fit my schedule. I would never imagine I would have this kind of support even with a paid consulting service. Now, we have a new PKI infrastructure to support what we needed. Again, I would like to express my gratitude and appreciation of the service provided.
Ticket
 15051
Technology
Active Directory Azure
Industry
Other
I wish all support was as good as what I received with this company.
Ticket
 12542
Technology
Microsoft 365
Industry
Other
Absolute subject matter experts during my call!  Professional, polite, and very patient. Perfect example of best in class customer support.
Ticket
 11606
Technology
Active Directory
Industry
Other
Great job, great follow up, great researching issue, much appreciated as always!!!
Ticket
 10341
Technology
Windows Server
Industry
Hospital and Health Care
Jarred stayed on top of this complicated issue. He used his team resources to be sure of appropriate plan of attack. He kept me informed and continued to follow up while we waited for the servers to play catch up.
Ticket
 9683
Technology
Windows Server
Industry
Hospital and Health Care
The engineer was very prompt and professional. He quickly reviewed our situation and conducted some research with a SQL specialist from US Cloud to ensure he gave the correct advice. Very pleased with the results.
Ticket
 9918
Technology
Systems Center
Industry
Information and Technology Services
Mike Halon is the best SCOM support consultant I have had in three years. Better than 90% of support from Microsoft Premier Services. That is why IGT left Microsoft Premier Support, too expensive for the quality of support we would receive. That is why today I really like US Cloud. Keep the excellent support coming.
Ticket
 10460
Technology
Hyper-V
Industry
Other
Was very pleased to see a sev 2 ticket responded to right away and with plenty of expertise represented. Ultimately US Cloud helped us determine it was a local vendor app issue. Side note they don't use the VSS writer nor does our backup software for this application so we disabled it and checkpoints work fine now. They're looking into why it's crashing in the first place but at least we have backups working again.
Ticket
 10710
Technology
Microsoft 365
Industry
Information and Technology Services
Eric was very helpful in walking through our environment, and being an extra set of eyes on proper setup and best practices. This enabled both of us to determine most likely problems, and resolve it without advanced troubleshooting being necessary.
Ticket
 10597
Technology
Microsoft 365
Industry
Information and Technology Services
Robert was awesome! He basically helped me figure out a Rubik's cube aka Power Automate. He was very knowledgeable and patient with me. He was a pleasure to work with. Thank you!
Ticket
 9460
Technology
Systems Center
Industry
Government Administration
Very pleased with the quick response to a ticket opened after hours on the weekend. Thank you to the entire team that helped us with resolving this issue. Very professional technicians.
Ticket
 14946
Technology
Systems Center
Industry
Other
The response and attention I received was fantastic. My issue was solved basically immediately, but I'm most impressed with the care that went into making sure our issue was taken seriously. I don't think I've ever had a support case with any other vendor that compares to what I experienced with this case. Excellent work from your team.
Ticket
 11588
Technology
Systems Center
Industry
Hospital and Health Care
This is my first working ticket with US Cloud and we couldn't be happier with the service provided.  Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers.  Thank you again!
Ticket
 10098
Technology
Windows Desktop
Industry
Other
US Cloud was responsive and had a knowledgeable tech support person. Followed up daily to make sure issue was resolved.
Ticket
 11071
Technology
Other Non-Microsoft
Industry
Other
With this case and other cases I have requested support on, all the tech's have been very knowledgably and great to work with. Thank You!
Ticket
 16873
Technology
Microsoft 365
Industry
Other
Very VERY appreciative that my OneNote issue was resolved so quickly once Michael was involved. I've had several tickets opened (then closed) for this issue. With the new laptop/system, it could not be avoided any longer to allow access to my notes. Michael was awesome to work with; very personable, communicative and had great energy to solve the issue.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Hospital and Health Care
Thank you for the welcome note – very thoughtful. We are looking forward to working with Marty and your team over the next year. This support provides [us] a significant cost savings, while having the reassurance of financially backed SLA’s. The technology group will now have extra funds to re-invest in infrastructure and patient support.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Information and Technology Services
Thank you for the easy transition away from Microsoft. I checked in with the IT Director last week to see how it was going, and he said so far, it is going great! Happy dance, as you know how hard it can be to change the mindset of folks that have been stuck in a rut for so long.
Ticket
 14784
Technology
Client Success
Industry
Information and Technology Services
They say you only get one chance at a first impression and it looks like Erik made a very positive one on our first ticket!
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Hospital and Health Care
Please extend our sincere thanks to the US Cloud team. We were exactly where many enterprises are – wondering if we should take the leap and move away from Microsoft. Our second renewal with US Cloud support services speaks volumes and I often tell other MSFT licensing professionals the value for the service is very good.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Utilities
Every ticket I’ve opened with US Cloud enterprise support has been resolved in three business days or less, including one Microsoft Unified gave up on after three weeks. Working with US Cloud for MSFT support has been a pleasure.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Banking
As I told the analyst, I don’t give referrals often, usually because of sensitivity to industry regulation. That said, I have no hesitation recommending US Cloud for Microsoft enterprise support. Your service has been outstanding and the price point is very reasonable.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Financial Services
Give US Cloud a chance. Their Microsoft support far exceeds Microsoft’s support options. Better than direct Microsoft support any day.
Ticket
 1123
Technology
SQL Server
Industry
Information and Technology Services
Everyone from the Support Team are very responsive and easy to work with once a ticket gets submitted through the US Cloud Portal. The tech support engineers are very knowledgeable with all Server OS. I have been using their services for almost a year, and I always get exceptional service.
Ticket
 12478
Technology
Exchange
Industry
Insurance
The US Cloud engineer was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue’s root cause being a very obscure one. I really appreciated getting the job done with one work session–not an experience I had when working direct with Microsoft support very often.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Information and Technology Services
Speaking from experience, great offering and 💯 percent amazing support to our whole team across a complex set of deployments and environments.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
My team says that things are going well and it was the right choice to make a change with our Microsoft product support. I look forward to growing our relationship further.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
US Cloud has provided excellent support and timely updates. They have also been able to customize their support for us when required.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Hospital and Health Care
US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.
Ticket
 13887
Technology
SharePoint
Industry
Government Administration
After countless phone calls and wasted man-hours to our Microsoft and VAR reps, US Cloud helped get our domain back on track.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Insurance
We feel very well taken care of when we contact US Cloud for Microsoft support. All the engineers we’ve worked with were nice and helpful. We’ve really enjoyed working with the entire US Cloud team.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Financial Services
Let me tell you that we are regularly impressed by the service and care of US Cloud, this is just another example of the “extra” that your company performs!
Ticket
 10042
Technology
Client Success
Industry
Hospital and Health Care
This is my first working ticket with US Cloud and we couldn’t be happier with the service provided. Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers. Thank you again!
Ticket
 14475
Technology
SharePoint
Industry
Other
Over the last couple of days we have been testing with our recently upgraded SharePoint environment and the results look very good!! This was certainly one of the more challenging projects, and as a team you all have contributed above-and-beyond to make this a success. Thank you all for your expertise and hard work!
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Information and Technology Services
US Cloud customer support rocks!!! Thanks to your engineers for fixing a customer issue late at night.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
Your service is always great. You do such a great job. You are fast and always on time. Thank you so much for the great job you do for me and our Company. You are the BEST!
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
US Cloud service has been legendary over the past 2 years. We have had zero downtime and you have delivered a quality product throughout. Your efforts have allowed us to focus on growing our business and leveraging the great technology you maintain. Thank you.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Information and Technology Services
Thanks for responding to my message in such detail. It shows how seriously you take this issue. The mark of a good company is how their staff responds to a question. Keep up the good work!
Ticket
 1579
Technology
Client Success
Industry
Financial Services
Your customer services are legendary from top to bottom. Things just get taken care of. I’m delighted.
Ticket
 1025
Technology
Microsoft 365
Industry
Hospital and Health Care
Thank you! Your technical support team has been very helpful with numerous issues. We appreciate your service!
Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

US Cloud is the only Gartner-recognized Microsoft Premier & MS Unified Support alternative. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on support costs.

Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.