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Customer Success Stories.

Procurement and IT Leaders discover millions in savings and operational gains

At US Cloud, we believe the best indicator of the value we offer comes directly from the IT leaders we serve. Our customer success stories showcase how organizations across industries are reducing costs, improving response times, and gaining control by switching from Microsoft Unified to US Cloud.

These real-world examples highlight the challenges our clients faced—and the results they’ve achieved with expert third-party Microsoft support. Explore their journeys and see how your enterprise could benefit next.

Technology

Industry

Banking

Trust, Verified: Honest Take on Third-Party Microsoft Support

What matters is how issues are handled, and I’ve always felt like our team at US Cloud takes ownership. I have a strong relationship with our TAM, and that trust makes a difference. When problems come up, they’re addressed. It’s not perfect, but we’re seeing better value and more responsiveness than we did with Microsoft Unified Support. We’ve increased our hours with US Cloud because we’re leaning on them more, and despite the challenges, we plan to renew. That says a lot.

- Jeff V.

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Technology

Industry

Utilities

Powering Reliability: Evergy’s Shift from Microsoft Premier to US Cloud

As a utility company serving over 1.5 million customers, our reliance on Microsoft technologies is mission-critical. When we made the move from Microsoft Premier to US Cloud, it wasn’t just about cost — though that was a major factor. It was about getting real value and responsive support. With US Cloud, we’re treated like a client, not a number. We get the answers we need, often faster than we did with Microsoft, and our Technical Account Manager is someone we trust. That level of partnership helps us stay ahead—whether we’re managing outages, adopting AI, or keeping energy flowing during storms.

- Matt A.

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Technology

Industry

Manufacturing

Flowing Forward: How Caltrol Improved Uptime and Visibility with US Cloud

We were looking for a secure, cloud-based partner who could help us create a system where customers and field personnel could log in, access data, and control permissions in real time. With US Cloud, that all came together. Customers can now track inspections and calibrations from their phones or tablets — and that flexibility has been a game-changer. It’s also incredibly reliable, with uptime that has to be 99-point-something percent. The system just works, and support is responsive when we need it. It’s been a great solution.

- Bill F.

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Technology

Azure

Industry

Higher Education

The experience has been wonderful.

First and foremost, working with our account manager has been great. Having that resource and knowing who they are is important to us. They’ve been with us the whole time, and they haven’t shifted.

- Michael R.

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Technology

Industry

Information and Technology Services Utilities

So, we knocked it out together and it worked perfectly

I just had a case the other day. I turned off a server that we all thought wasn’t doing anything, and it had a small role that got missed. Unfortunately, it wasn't something that was easy for me to recreate and, there was a little bit of documentation, but it was woefully out of date. So I called you guys... I get another call back 20 minutes later from US Cloud with an idea they want to test. Then, less than an hour later, I got a call saying that it's all successful. They've tested it. Everything's good. So, we knocked it out together and it worked perfectly. Six hours later, I got a call from Microsoft.

- Ryan H

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Technology

Windows Server

Industry

Hospital and Health Care

It’s amazing how fast you guys respond

Sometimes we submit tickets that aren’t even incident related, we just have a question that we want to talk through with someone and your team is always there to offer advice and help right away. We, we leverage you guys, not just for when something's on fire. We truly see US Cloud as a partner.

- Ed L

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Technology

Azure

Industry

Financial Services Information and Technology Services

I just felt like, wow, that was amazing

And within an hour, within an hour, US Cloud responded with, I wanna say, 4 engineers. So not only did they bring the right guys to the call, but they brought the cavalry. And it was great because we needed that diversity because it was unique problem... And I just felt like, wow, that was amazing. That was unlike anything I had experienced with Microsoft in my eight years of being with premiere, so I was like…we made the right choice.

- Bob L

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Technology

Dynamics CRM

Industry

Hospital and Health Care

A big part of us being successful in moving to US Cloud

I think our experience [with US Cloud] is much more positive than any experience we've ever had with Microsoft, and I think that's one of the reasons that we were successful in this change. It's a big pill to swallow for an organization, especially a large organization, to step away from first party support. A big part of us being successful in moving to US Cloud was that responsiveness.

- Ed P

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Technology

PowerShell

Industry

Higher Education

Microsoft burned hours

There were times with Microsoft where we've burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.

- John H

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Technology

Other (Portal Support, Account Admin, etc.)

Industry

Computer Software

We found some things that had been running for three years

We found some things that had been running for three years, which no one was checking. These VM's were, I don't know, 10 grand a month? Not like a massive chunk in the grand scheme of how much we spend on Azure, but once we got to $40k or $50k a month...it really starts to add up.

- James L

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Technology

SharePoint

Industry

Hospital and Health Care

How great it was to feel like somebody was putting me first

They [Microsoft] were all about contracts, all about money, all about getting paid. They were not about taking care of me. They were not about making sure that my patients weren’t impacted... So, we decided to move on. And we made it very clear when we signed on with US Cloud that this was our number one priority... I can’t tell you how great it was to feel like somebody was putting me first.

- Jeff M

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Technology

VMWare

Industry

Hospital and Health Care

Somebody that actually knows the system that we're having issues on responds.

In the past, when we had to reach out to Microsoft, we would get Tier 1 support. Somebody that really didn't know any of the systems. Whereas, with US Cloud, somebody that actually knows the system that we're having issues on responds, instead of us having to go through their hierarchy. We just get the professional.

- Jacob H

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Technology

M365 - Defender

Industry

Information and Technology Services Other

The number one thing is having a TAM

But for us, the number one thing is having a TAM that you can reach out to anytime. That has been super helpful. Microsoft got rid of that for those that don’t want to pay a lot of money. Having that TAM has been super helpful with US Cloud.

- Kim B

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Technology

Other Non-Microsoft

Industry

Utilities

I was the one who stuck my hand up

I was the one who stuck my hand up and said, ‘hey, maybe we should try this’ because for me nothing ventured, nothing gained, and it sends a message to these big companies [Microsoft] that we’re not gonna put up with it.

- Wendy H

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Customer Success Stories.

Procurement and IT Leaders discover millions in savings and operational gains

Unlock Better Support & Bigger Savings