---
title: "US Cloud vs. Unified Support"
id: "62468"
type: "page"
slug: "us-cloud-vs-unified-support"
published_at: "2025-03-07T19:23:42+00:00"
modified_at: "2026-03-04T20:06:48+00:00"
url: "https://www.uscloud.com/why-us-cloud/us-cloud-vs-unified-support/"
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# US Cloud / Microsoft Comparison

Your enterprise deserves better, more affordable Microsoft enterprise support. But can an independent support provider really deliver?

Third-Party Software Support (TPSS) is not new. Forrester projects that companies using TPSS will save a collective $5 billion by 2027.

US Cloud was the first to offer a full Microsoft Unified Support replacement in 2017. And over the following eight-years we have proven that it CAN be done, even for the world’s largest and most complex Microsoft clients.

## Skeptical?

See for yourself why hundreds of global enterprises make the move from Microsoft Unified Support to US Cloud each year.

#### Big Savings with US Cloud

We are so confident in our ability to save clients at least 30% vs. their Microsoft Unified Quote, we guarantee it.

With US Cloud’s simplified pricing model, buy just the support hours you need and add “top off” hours anytime at the same rate. No more pricing formulas or take-it-or leave-it negotiations. Take back control of your Microsoft enterprise support costs for good.

[Request Information](/request-information/)

#### Support & Service Comparison: Exec Summary

We are so confident in our ability to save clients at least 30% vs. their Microsoft Unified Quote, we guarantee it.

With US Cloud’s simplified pricing model, buy just the support hours you need and add “top off” hours anytime at the same rate. No more pricing formulas or take-it-or leave-it negotiations. Take back control of your Microsoft enterprise support costs for good.

[Instant PDF Download](/wp-content/uploads/US-Cloud-Microsoft-Enterprise-Support-Data-Sheet.pdf)

#### Performance with Transparency

With our singular focus on affordable Microsoft enterprise support, we built an infrastructure from the ground-up specifically for that purpose.

We monitor and leverage real-time data to drive performance and keep our clients informed via their custom portal.

#### <15 min. response and sla’s

microsoft = Service level…

- agreements
- targets
- goals
- no promises

us cloud guaranteed initial times <15 minutes
- financially-backed performance slas

microsoft has continued to water down its “service level agreements” the point of nonexistence. longer even pretending be bound by slas, microsoft provides zero guarantees or accountability regarding service levels delays. enhanced are available for select products, like azure rapid response, but they carry big add-on costs above beyond what you already paying unified.

us in contrast offers written right into our annual client contracts. from times, engineer engagement, escalation processes.

#### problem resolution engineers: us vs. microsoft

**microsoft unified siloed, understaffed**

**us in-house, domestic, senior break-fix specialists**

us support engineers (prse) have an average 14+ years experience we close over 80% tickets without need escalate microsoft. strictly l400 microsoft-certified engineers, with offshoring. clients can choose all usa-based teams 100% data sovereignty opt utilize engineering resources uk eu as well.

in contrast, been getting worse every year, much it offshored. take a look at your email chains support. if anyone “v-” their signature line, that is outsourced vendor, likely overseas. couple fight through lower layers l300 plus “starting “ re-explaining issuetime shift changes transferred another team.

#### dse >