Who We Are
The ONLY Microsoft Support Specialist
100% Dedicated to Unified Support Replacement
Our Company
The original trailblazer, full Unified Support replacement wasn’t even an option for Microsoft clients until US Cloud proved that it could be done.
Consistently recognized as an INC 5000 company, US Cloud went from a scrappy start-up on a mission to a fully scaled industry leader, growing at an annual rate of 80% to 120% a year since 2017.
Our singular mission is to provide clients with the highest quality, Microsoft enterprise support, while saving them 30%-50%.
Our Capabilities
What makes US Cloud different?
- Time-tested, proven model for full Unified Support replacement 24/7
- Sr. support engineers with decades of combined Microsoft expertise
- Cutting-edge infrastructure built specifically for enterprise support
- Repeatable, automated processes that allow efficiency and scale
- AI-powered database of hundreds of thousands of resolved tickets
Our People
Our people ARE our business. They are the value we bring to the world and we treat them accordingly.
As a perennial Top US Workplace winner, we recruit the best Microsoft engineers, sr. consultants, technical account managers, and business services pros in the market.
And then we keep them.
In an industry that churns 40% or more of their staff annually, US Cloud’s turnover is under 5%.
Our Leaders
Get to know the leaders at US Cloud who are driving operational and financial efficiencies for hundreds of Microsoft enterprises across the globe.
Examine the DNA of US Cloud leadership building the exceptional teams that Gartner recognizes as the trailblazer and “#1 Microsoft support alternative” in the world.
Join the US Cloud Team
Join a team where collaboration comes first and people support each other without ego. We value empathy, clear communication, and solving tough problems together.
You’ll work with smart, driven teammates who take ownership, move fast, and embrace change. If you thrive in a culture of openness, growth, and real solutions, we’d love to meet you.
Contact US Cloud
We’d love to hear from you. Whether you have a question, an idea, or just want to start a conversation, we’re here and ready to connect. Fill out the form and the right member of our team will get back to you as soon as possible.
We’re always happy to listen, collaborate, and explore how we can work together. Let’s start the conversation.
A Business Built For Microsoft Support
After almost two decades as a Microsoft managed services provider, the business rebranded and refocused in 2017 as US Cloud. The new company was designed and rebuilt from the ground up to concentrate solely on replacing Microsoft Unified and Premier Support for enterprise clients.
And we have not waivered since.
Our Primary Mission:
Help Clients Slash Microsoft Costs
We Guarantee 30% – 50% savings for clients who switch to US Cloud from Microsoft Unified Support. And we can save you even more in years two and three.
We have even more ways to cut your Microsoft spend by offering deep-discounts on your Microsoft licensing.
We also have proprietary tools that illuminate wasteful spend in shadow IT, generating BIG Azure savings immediately.
Zero Offshoring
US Cloud guarantees that support for our Federal, state, local government, DoD and aerospace clients only involve 100% screened US-citizens, based in the USA. This “Support Sovereignty” avoids needless risk of foreign nationals having access to secure IT systems while providing Microsoft support.
For our International or multi-national clients that want their support resources in their time zones, US Cloud has separate teams of UK and EU-based TAM’s, proactive engineers, and reactive support engineers available.
Gartner-Recognized Microsoft Support Alternative
In August 2020, Gartner published their annual “Market Guide for Independent Third-Party Support,” marking the first time Gartner included a Microsoft category in the Market Guide highlighting US Cloud capabilities. US Cloud has been identified as the leader in every Gartner market guide since (2020-2025).
The latest report, “Market Guide for Independent Third-Party Software Support for Megavendors” can be found here:
Our Culture
The hundreds of US Cloud team members spread across 36 US states, the UK, and the EU, are all carefully selected Microsoft fanatics. They are passionate about solving problems, helping people, and creating greater choice in the
Microsoft support ecosystem.
And we are equally as passionate about supporting them. We know that if we can create happy employees, they can create happy clients.
US Cloud’s 50,000 sq. ft. Headquarters in St. Louis, MO
Join the US Cloud Team!
With US Cloud’s continued hyper-growth, we are always looking for new talented, passionate team members.
Check out open positions and reach out if you are interested. At the pace we continue to grow and hire, there is a good chance that if we don’t have the job opening you want today, we will tomorrow.
FAQs
Who is US Cloud?
US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See Aug 2021 Gartner Market Guide for Independent third-party Support for IBM, Oracle, SAP, and Microsoft).
Why consider switching to US Cloud?
- 30% to 50% savings vs. Unified Support
- FASTER Initial Response, Sr. Engineer Engagement, and Time-to-Resolution (all severities)
- Financially-backed Service Level Agreements (SLA’s)
- Senior Microsoft-certified engineers staffed around the clock (Level II – Level IV / DSE)
- 100% US-based, domestic engineers. ZERO offshore – Support Sovereignty
- 85% of tickets resolved in-house, including cloud technology like Azure and O365
- Managed Microsoft escalation available through priority Microsoft Premier Support for Partners
- True Technical Account Managers (TAM) vs. MSFT Customer Service Account Managers (CSAM)
Can US Cloud really support your company?
Yes, we can support virtually any Microsoft Premier or Unified client in all major industries. We fully replace Microsoft Support for many Fortune 500’s, complex multi-nationals, and companies across North America, Europe, Asia, and Australia, 24/7/365. We provide quality Microsoft support to mid-size companies as well.
How can US Cloud compete with Microsoft and still support them?
Although new for the Microsoft ecosystem, independent third-party support is a well-established model for other enterprise software platforms. 100% of our revenues come from our Premier and Unified Support replacement service and we have built the technical, legal and business structures specifically for that service.
What about cloud products? Don't you need tenant access?
US Cloud resolves cloud tickets (O365, Azure, etc.) over 77% of the time with no escalation (if you include on-premise it’s 85%). The majority are issues that do not need code or tenant access. For those issues that do need Microsoft involvement, we escalate tickets via Microsoft Premier Support for Partners through our proprietary network of elite MSFT partners.
Will I have to sacrifice quality to save money with US Cloud?
We do not sacrifice quality for lower prices. New clients often test us head-to-head against Microsoft’s support and most of the time we are faster to respond and resolve a ticket, with less effort for the client.
Can I get expedited access to Microsoft in an emergency?
Yes. Moving to an independent provider for your Microsoft product support does NOT mean you no longer need Original Equipment Manufacturer (OEM) involvement.
Does my security risk change by leaving OEM support?
Well, yes. But in a good way in this case. Unlike Microsoft, US Cloud doesn’t utilize offshore third-party vendors or ship your sensitive unsecured information outside the USA. US Cloud has also never been breached (such as the leak of 250k Premier Support client records in 2019) and we guarantee all client information is encrypted both in motion and at rest.
How do US Cloud engineers compare to Microsoft's?
Even if Microsoft wasn’t shipping most of your support overseas to third-party vendors, our engineers can compete at the highest level. We employ 100% domestic, US-based senior MSFT-certified engineers (L2-L4 and DSE) across the entire MSFT stack.
Does US Cloud provide proactive services?
Yes. US Cloud has a full Proactive Support Catalog for things like system health-checks, readiness assessments, project advisory support, training and workshops, deployment or migration assistance, mitigation planning and support, and much more.
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