Most Economical | |||
Quickest Response Times | |||
Fastest Resolution Times | |||
Quality of Engineers | |||
Domestic Staff | |||
Breadth of Support | |||
Lowest Priced |
Highest Priced |
Midlevel Priced |
|
15 Min Response SLA |
60 Min Response - NO SLA |
90 Min Response - NO SLA |
|
Lowest Ticket TTR |
Midlevel Ticket TTR |
Highest Ticket TTR |
|
Global 24/7 L2-4 Engineers |
Global 24/7 L2-4 Engineers |
12/5 L1-2 Engineers |
|
100% USA - Secure, Compliant |
Onshore / Offshore |
Onshore / Offshore |
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Support All Microsoft Products |
Support All Microsoft Products |
Cloud Only |