Stop Overpaying for
Microsoft Support

US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See June 2025 Gartner Market Guide for Independent Third-party Support for IBM, Oracle, SAP, and Microsoft. Gartner Report ID G00806392).

• 30% to 50% savings vs. Unified Support
• FASTER Initial Response, Sr. Engineer Engagement, and Time-to-Resolution (all severities)
• Financially-backed Service Level Agreements (SLA’s)
• Senior Microsoft-certified engineers staffed around the clock (Level II – Level IV / DSE)
• 100% US-based, domestic engineers. ZERO offshore – Support Sovereignty
• 85% of tickets resolved in-house, including cloud technology like Azure and O365
• Unlimited managed Microsoft escalations available through priority Microsoft Premier Support for Partners
• True Technical Account Managers (TAM) vs. MSFT Customer Service Account Managers (CSAM)

Yes, we can support any Microsoft Premier or Unified client across all industries. We fully replace Microsoft Support for many Fortune 500’s, complex multi-nationals, and companies across North America, Europe, Australia, Asia, Latin America, and the Middle East, 24/7/365. We provide quality Microsoft support to mid-size companies as well.

Although new for the Microsoft ecosystem, independent third-party support is a well-established model since 2005 for other enterprise software platforms such as Oracle, SAP, and IBM. 100% of our revenue comes from our Premier and Unified Support replacement service and we have built the technical, legal, and business structures specifically for that service.

US Cloud resolves cloud tickets (M365, Azure, Dynamics, etc.) over 77% of the time with no escalation (if you include on-premise it’s 86%). The vast majority are issues that do not need code or tenant access. For those issues that do need Microsoft involvement, we manage escalated tickets via Microsoft Premier Support for Partners through our proprietary network of elite MSFT partners.

We do not sacrifice quality for lower prices. New clients often test us head-to-head against Microsoft’s support and most of the time we are faster to respond and resolve a ticket, with less effort for the client.

Yes. Moving to an independent provider for your Microsoft product support does NOT in any way damage or change your existing relationship with the Original Equipment Manufacturer (OEM) outside of the premium support sales team.

Well, yes. But in a good way in this case. Unlike Microsoft, US Cloud doesn’t utilize offshore third-party vendors (like Microsoft’s use of Chinese technical support in 2025) or ship your sensitive unsecured information outside the USA. US Cloud has also never been breached (such as the leak of 250k Premier Support client records in 2019) and we guarantee all client information is encrypted both in motion and at rest.

Even if Microsoft wasn’t shipping most of your support overseas to third-party vendors, our engineers can compete at the highest level. We employ 100% domestic, US-based senior MSFT-certified engineers (L2-L4 and DSE) across the entire MSFT stack. Many are ex-Microsoft with 15+ years of experience in their particular Microsoft domain of expertise.

Yes. US Cloud has a full Proactive Support Catalog for things like system health-checks, readiness assessments, project advisory support, training and workshops, deployment or migration assistance, mitigation planning and support, and much more.