Microsoft Cloud Solution Providers (CSPs)

Reduce Churn,
Accelerate Growth with US Cloud Support

When it comes to support from a Microsoft Cloud Solution Provider (CSP), overall experience directly impacts customer loyalty, partner performance scores, and long-term profitability. US Cloud helps you deliver faster, more reliable support—so you can retain more customers and grow with confidence.

CSP Churn is a Growth Killer

The US Cloud Proof of Concept (POC) trial is a low-risk, full-access introduction to our third-party Microsoft support. It’s designed to let your team experience our responsiveness, technical depth, and service quality before making a long-term commitment.

How US Cloud Helps CSPs Win

Builds Trust: Fast responses show customers they matter.
Sets Partners Apart: Strong SLAs distinguish top CSPs.
Meets Microsoft Standards: Aligns with
capability and support goals.
Lowers Churn: Fast support drives loyalty.
Boosts Adoption: Timely help speeds digital transformation.

Benefits for CSP Clients

24/7 global access to expert support
Greater satisfaction and trust
Confidence in choosing the right Microsoft partner

Escalate Less, Retain More

“Escalating fewer tickets to Microsoft dramatically reduces churn.”
—Chad Rust, CTO, Parex

Added Value: New Revenue Stream

Offer US Cloud as a Unified Support alternative to your larger clients. Save them 30–50%—and earn margin— while enabling greater licensing potential with your CSP.

Support Category: Is support more than just reactive?

Reactive Technical Support
Billing (Subscription) Support
Proactive Support

Delivery Model: How can customers reach support?

Phone
Web
Chat

Support Process: Is their support process mature?

MultiTier Support (L1, L2, L3)
Escalation Review
Quality Management

Support Readiness/Certification: What training is required for support staff?

Internal Training
Internal Certification
External Training
External Certification

Support Management: Do they have enough resources for timely, quality support?

Support Queue Managers
Knowledge Base Content Manager
Process Managers (ITIL)
Solution Managers (ITIL)

Support Scope: How robust is their support infrastructure?

Global Support (in Multiple Languages)
24×7 Case Intake
24×7 Case Management
Account Management

Tooling: Do they have the tools for world-class support?

Ticketing Tracking System
Ticketing Reporting System
Knowledge Management System
Chat / Phone / IM Platform

Performance with Transparency

With our singular focus on affordable Microsoft enterprise support, we built an infrastructure from the ground-up specifically for that purpose.
We monitor and leverage real-time data to drive performance and keep our clients informed.

LIVE: US Cloud performance metrics for Microsoft Enterprise Support (last 30-day avg.)